Alfa Romeo & Fiat of North Miami

Super Shady Dealer – Steer Clear!Found an Alfa Romeo Super Shady Dealer – Steer Clear! Found an Alfa Romeo Stelvio online that was for sale at Palmetto Alfa Romeo. Started speaking to my salesperson Super Shady Dealer – Steer Clear! Found an Alfa Romeo Stelvio online that was for sale at Palmetto Alfa Romeo. Started speaking to my salesperson on Monday 3/8. Expressed my desire to purchase one of the particular models on their lot. I was very specific when telling him my finance requirements, and shared that I was able to obtain a low interest rate at my bank. Explained that if they could not beat the rate then I would obtain my own financing. Scheduled a visit for Wednesday of that week, and explained to him that it is a 3 hour drive one-way from where I live. Touched base again with him on Tuesday, specifically telling him that if we could not make the numbers work on a deal for the vehicle that I was interested in, that I would not be traveling over 6 hours to their dealership. He replied with a number that was not satisfactory – and when I declined the offer he asked where I wanted to be on the deal. I was very specific and he called me back to say that they would be able to make it work for the number I was willing to pay. I reiterated the terms and rate of the loan to which he verified that was what they were agreeing to. I asked if I should start a credit application to which he assured me it would all be taken care of the next day. Wednesday morning, I drove 3+ hours to Miami to sign paperwork and take delivery. Upon my arrival the vehicle I had been speaking to him about was filthy, sitting 6 cars deep on the lot. I was a bit perturbed that he had not bothered to even make the vehicle presentable or ready for a test drive, but started the buying process anyway. After over an hour of reaching out to Experian to get a credit lock taken off of my account so that they could run an application (which would have been easier dealt with the day before, as I had suggested) they began getting the car ready and arranging the paperwork to close the deal. I was finally taken in to sign the paperwork and was almost completed with signing when it came to the sales contract. The finance manager correctly pointed to the amount of my payment and the first due date. He did not go over the interest rate or the term of the loan. Upon looking over the document myself I realized that they were charging me an additional 2.89% interest as well as elongating the loan by 2 years!! When I pointed to the error the manager stated that was what I had agreed to. I had to literally take my phone out and bring up the text messages that I had with my salesperson to get him to stop arguing with me. He then came back with the original number that they had called me with the day before - the figure that I specifically told the salesperson I would not make the drive for. So, in other words, they wasted an entire day of my life trying the old bait and switch. The finance manager finally brought in the sales manager as well as my salesperson. The sales manager admonished the salesperson right in front of me and told him to go home. Never once did the sales manager or salesperson apologize for wasting my time or attempting to deceive me. The finance manger kept hacking at his senseless number until I had had enough of the absurdity and left. Never received a follow up phone call, text message, apology – Nothing! On my way back home, I stopped at a different Alfa Romeo dealer to look at a similar vehicle. Within two hours they had made a very reasonable deal, completed all of the paperwork and had me on my way home in my new vehicle! I ended up paying $12,000 less than what Palmetto was offering me – that’s correct – not a typo…$12,000 LESS!! Do yourself a favor and find someone other than Palmetto Alfa Romeo to entrust your car buying experience!!!! More

Bait and switch.I called about a car and I was told it Bait and switch. I called about a car and I was told it was available, I also asked about any fees above the listed price and was told the only fee e Bait and switch. I called about a car and I was told it was available, I also asked about any fees above the listed price and was told the only fee eas a dealer fee of $985 which I was ok with. When I got there I was told that the car was gone and they show me another car, we negotiated a price and when I told them that I did not need financing, they turned and said that if I did not finance it they would charge an additional $1000 for a destination fee, I told the salesman I would not do it, then a manager came in and look at us like we were the worst xxxx on earth and told us that it was either that or no deal after they wasted almost 3hrs of our time plus 2 hours round trip. Next day the salesman called saying they would sell the car without the fee. No respect for the customer, avoid if you can More

My experience at Palmetto Alfa Romeo Fiat was like no other. Exceptional services, the salesperson was so eager to help and make sure that I get the best deals. The customer service is the best So far, t other. Exceptional services, the salesperson was so eager to help and make sure that I get the best deals. The customer service is the best So far, they make sure you get everything that you need so you can leave with you desired car. And I appreciate Jazz so much for being such a great dealer😎 he’s kind and gentle and also professional, and he assured that we had the best experience at Alfa Romeo & Fiat North Miami! I’ve been referring everyone that I know who needs to get a car. Because what I’ve experienced I’d like all my people to have such experience. It was a haha moment for me. I was an Awe from start to finish by the first class service they offer everyone!!! More

Shady just like every other dealer out there that want your money. Once they have it they are done with you. Avoid this place fast your money. Once they have it they are done with you. Avoid this place fast More

Classic bait and switch. Called and spoke with a salesperson and agreed on a specific vehicle and price. I drove an hour and a half to the dealer and was told the vehicle had been sold and they cou salesperson and agreed on a specific vehicle and price. I drove an hour and a half to the dealer and was told the vehicle had been sold and they couldn't offer the same price on a similar model because it was a slightly different trim. Very shady. Avoid! More

Absolutely Terrible Dealer! Told Them I Wanted a Specific Vehicle Called 3 Times No Call Back!!Then When I Call They Tell Me There Is a Bunch Of Add on fees, that the online price is a CASH PRICE. And then t Vehicle Called 3 Times No Call Back!!Then When I Call They Tell Me There Is a Bunch Of Add on fees, that the online price is a CASH PRICE. And then they tell me they’ll call me back and nobody calls back absolutely ridiculous. More

Wow amazing service. Dropped off my car to get a complete tune up . Had the car back the same day. Thanks the b Chris Rios tune up . Had the car back the same day. Thanks the b Chris Rios More

Dishonest and Corrupt Financing Practices After wasting over 8 hours personally at the dealer and a week communicating with the sales guy (Jass- Who is a decent guy)...this dealer strung me al After wasting over 8 hours personally at the dealer and a week communicating with the sales guy (Jass- Who is a decent guy)...this dealer strung me along and when it came time to finalize the deal, the purchase price of the vehicle was not as advertised, I was being forced to purchase a bundle (without any explanation) forced to purchase Gap and was paying almost $3000 in dealers fees. Then at the 9th hour (10pm) the financing jerk (HECTOR S.) I am told that the credit application was turned in wrong and that he needed to call the bank so I couldn't take the vehicle. Then I get a text message the following day tell me that the vehicle has been SOLD! xxx! This dealer has ZERO INTEGRITY! It is the true depiction of what everyone hates about car dealers! Truly made car buying a hassle and AWFUL EXPERIENCE! What a waste of time!!! More

Incompetent Service center extremely slow. I was not given a receipt which I needed for service and was told it would be emailed. I called 8 times, talking to the Service center extremely slow. I was not given a receipt which I needed for service and was told it would be emailed. I called 8 times, talking to the general manager 3 times trying to get the receipt. Every time they said they would send it but it never came. If they can't handle something this simple what can they get right? More