Alfa Romeo & Fiat of North Miami

Everyone was very nice and helpful. Overall a good experience. I would definitely recommend this place. Overall a good experience. I would definitely recommend this place. More

I am very pleased with my experience ! Juancho made the process of buying a car an enjoyable experience. the owner Carlos and Raulito in finance made me feel like part of the family. The Juancho made the process of buying a car an enjoyable experience. the owner Carlos and Raulito in finance made me feel like part of the family. They handled everything quickly and efficiently . No hassle, no xx .... I have to probably say it was the best experience I ever had purchasing a car. Looking forward to visiting them when servicing my new vehicle . More

Agustin was a great help and the process to turn in and purchase a vehicle was very smooth. Great experience! purchase a vehicle was very smooth. Great experience! More

My lease expired and went to purchase/buy out vehicle. First, Ally financial and dealership archaic in times, you cannot do this online instead need to take time out of day to go and get car inspected an First, Ally financial and dealership archaic in times, you cannot do this online instead need to take time out of day to go and get car inspected and waste 3 hrs of your time to purchase vehicle. No customers were present at dealership yet I waited for them to do transaction. Representative is young, nice, and service oriented. manager, tries to befriend you as they add fees to the payout amount referencing delivery fees although the car has been with me for last 3 years. Finance advisor, rude, dry, no help in explaining what you are signing and referring you back to rep if you have any questions. I had to leave vehicle there because they could not inspect it in a timely manner, rep drove me to my house and drove MY OWN CAR back to dealer for inspection. Endo f day I had to get ride to dealer to pick up "inspected" car which they did not even consider washing. Bad experience I do not recommend dealership. More

I was impressed with the fact that my salesman was so young. He was very attentive and well versed in his kraft.. young. He was very attentive and well versed in his kraft.. More

Good experience, very helpful and friendly staff, the transaction was very smooth and efficient, I am very happy with the experience. transaction was very smooth and efficient, I am very happy with the experience. More

Alfa Romeo Palmetto - North Miami - these people are crooks!!! Be careful) They wanted to take advantage of the great equity of my car at lease-end, so they wanted mark up my residual value by more than crooks!!! Be careful) They wanted to take advantage of the great equity of my car at lease-end, so they wanted mark up my residual value by more than $2,000 and charge me $1,900 in dealer and “transportation” fees (which I never pay when buying/leasing a car- you should never do as they are just profits for them, even if they tell you that’s impossible to waive). Their explanation was “that the car wasn’t owned by anyone and that the bank charges them in order to sell the car.” Of course this is a bogus explanation. Everything was a LIE! They were completely reluctant to bend so I decided to look for the door and leave. After I explained why this wasn’t a fair deal they said that I was a “too smart customer” and that they wouldn’t make money with me. Please educate yourself so these trainer crooks don’t take advantage of you. Don’t go to dealerships like this! Especially if your lease is ending and you wanna buy the vehicle. Consider LeaseEnd.com. I ended up with. Great deal by using their service. Everything worked seamlessly. Also make sure you watch the videos on YouTube by “Kevin Hunter The Homework Guy,” they know all the tips so you become financially smart and avoid the crooks like Alfa Romeo Palmetto take advantage of you. The name of the manager is Chris. Hope Alfa Romeo of North America takes note of this as these people as they do damage their brand. More

Terrible, or may I say, CERO, customer service after you make your purchase and walk out the door. Purchased a 2022 Alfa Romeo Stelvio a couple of months ago because I fell in love with the car. Salesman make your purchase and walk out the door. Purchased a 2022 Alfa Romeo Stelvio a couple of months ago because I fell in love with the car. Salesman insisted on getting a picture and positive review from me on the spot and I agreed in order to help. But not even one follow up courtesy call afterwards and I have contacted them twice because my car shows an alert that I do not have roadside assist, which I thought would have been left all installed/connected upon leaving dealership. First time seller brushed me off, letting me know that when I tool car to Service for a recall they did not tell me anything about that Service would take care of it. The car is still showing the alert and I called the seller again as I never had to take the car to Service after all and seller responded, once again without even a 'hello', letting me know if's probably nothing and that alert should go away when clicking 'ok'. Goes to show how little empathy or concern this dealer really has for its customers once you leave. I had to tell the seller I did not care about just getting the alert out of the screen. I'm a single woman and I care about my safety and making sure I have roadside assist when I need it. Unbelievable. So I ended up asking seller if he had a number I could call to get help as evidently the salesperson and dealer could care less about customer's wellbeing or even courtesy customer service after one closes on a purchase. He gave me the number for me to figure it out. Do NOT leave your review on the spot. They are desperate and they continue getting off the hook from having to provide any customer service whatsoever based on their pressuring to get instant reviews. More

Guys… just be careful with this dealership. I purchased a Lamborghini Urus from them. Took it to Lamborghini shortly after my purchased and Lamborghini of Italy wrote my a letter voiding my wa I purchased a Lamborghini Urus from them. Took it to Lamborghini shortly after my purchased and Lamborghini of Italy wrote my a letter voiding my warranty because my miles were rolled back. I made every honest effort to resolve this with Palmetto Alfa Romeo but they totally ignored my attorneys. I’m left with a quarter million+ dollar car with no warranty; they xxxxed me on this. To think, I spent over a half million dollars with them in one week purchasing two cars. Please double-check everything with this dealership. More

Dealership and service department are total nightmares. How is there only ONE service center for Alfa Romeos? That being said, NONE of the “mechanics” there are knowledgeable nor trained to repair car issu How is there only ONE service center for Alfa Romeos? That being said, NONE of the “mechanics” there are knowledgeable nor trained to repair car issues. The manager at service is arrogant and rude, and clearly doesn’t care how many times you repeatedly have to bring your car back for the same issues. You should NOT have to bring your car in 6 times within 3 weeks for the same issue. I had to fight for a loaner bc they were willing to let me drive off with a leaking valve. Then they ask to switch the loaner the very next day bc they had “sold” it. It’s absurd. I will be choosing to not lease a car from Palmetto Alfa/Fiat, nor will anyone else I know. STAY FAR AWAY. More