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Alexandria Toyota - Service Center

Alexandria, VA

4.6
332 Reviews

332 Reviews of Alexandria Toyota - Service Center

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September 21, 2023

Thomas in the service department was great. The cost what I needed done was around what I expected for a dealership. More

by bamjpn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Shelly Wagstaff
September 14, 2023

Thalia Cruz assisted me along with Manriquez Rivera- Both exceptional service provided! I wouldn't go anywhere else then to Alexandria Toyota and work with these folks! More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thalia Cruz
September 11, 2023

Very good service and good customer service, I will bring my wife’s car in this week for service. More

by H. Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
September 11, 2023

The point person for my car is excellent. Knows the car, gets it fixed promptly! Name is Simpy. Good person, good place. More

by joannasturm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
August 30, 2023

I have a wonderful service writer. Always courtesy and keep me informed about service needed on my vehicle More

by Bar7jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
August 18, 2023

It was okay but I prefer my long time repair guys they explain things better. More

by bill.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Wagstaff
July 18, 2023

Had car serviced at Alexandria Toyota. Thalia was my service advisor and did a great job assisting me. Kept me updated during the whole process. Will return for future service. More

by rogerxhernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thalia Cruz
July 12, 2023

I had a coupon but I was charged more than it's value that's sad More

by Lahmarabdella
Recommend Dealer
No
Employees Worked With
Jim Brotherton
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

Very kind and effective schedules Good work and it did not take longer than I thought, it only took less than an hour More

by gracek703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember , Shelly Wagstaff
June 27, 2023

Regina is an excellent service rep. I bring my car in for service since I purchased the 2015 Prius from Jack Taylor’s dealership. The service is always good and I am kept apprised of More

by Pat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Regina White
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