Alexandria Toyota - Service Center

Since the ownership changed from Jack Taylor’s Alexandria to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department anymore. Every single visit provides a new surprise with their newer tactics to turn a simple oil change into a thousand dollar miscellaneous change this change that job without merit or justification. I would steer away from this dealership if I can. More

What can be said? Parts are sold at a ridiculous price. Labor to install such parts is done at an insane cost. The challenge is you need your vehicle. Then, if you Parts are sold at a ridiculous price. Labor to install such parts is done at an insane cost. The challenge is you need your vehicle. Then, if you don't use a debit card or cash to pay for services -- you are charged an unwelcoming fee. No notice of such fee (mail or signage) More

They were honest in saying that a certain repair was unnecessary. That saved us money. unnecessary. That saved us money. More

Thomas in the service department was great. The cost what I needed done was around what I expected for a dealership. The cost what I needed done was around what I expected for a dealership. More

Always trustworthy, friendly and reliable. We have been using them for decades and will continue to use them for service and purchases. We have been using them for decades and will continue to use them for service and purchases. More

Thalia Cruz assisted me along with Manriquez Rivera- Both exceptional service provided! I wouldn't go anywhere else then to Alexandria Toyota and work with these folks! exceptional service provided! I wouldn't go anywhere else then to Alexandria Toyota and work with these folks! More

The point person for my car is excellent. Knows the car, gets it fixed promptly! Name is Simpy. Good person, good place. Knows the car, gets it fixed promptly! Name is Simpy. Good person, good place. More

Very good service and good customer service, I will bring my wife’s car in this week for service. bring my wife’s car in this week for service. More

I have a wonderful service writer. Always courtesy and keep me informed about service needed on my vehicle Always courtesy and keep me informed about service needed on my vehicle More

It was okay but I prefer my long time repair guys they explain things better. explain things better. More