Alexandria Toyota - Service Center

Over 10 years of being a customer I have been a customer of Jack Taylor's for over 10 years and have been very happy with the services I have received for the two Toyota's I have owned I have been a customer of Jack Taylor's for over 10 years and have been very happy with the services I have received for the two Toyota's I have owned during this time. More

Rude customer service accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from re accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from really for awy More

Disappointing customer service I haven’t been going to this dealership for a while because of the rude & careless customer service I’ve received in the past. Two years ago, I finall I haven’t been going to this dealership for a while because of the rude & careless customer service I’ve received in the past. Two years ago, I finally decided that I’d stop paying overprice for mediocre service & waste my 2 & a half hour for just an oil change. Then today I called for an appointment. The only reason I went back was because of Toyota recall on my wipers & this is closest Toyota dealership to my house. I called second time to confirm the appointment & add the state inspection, thinking might as well since i’ll Be waiting. I mean how wrong can it go, since pretty much all the gas stations in the neighborhood can do it, right?! Boy was I wrong... after going through morning traffic to make it to my appointment, I’ve been told that my appointment was the next day. Wait., what?! I have called, asked for today’s appointment, confirmed the day & time with rep, then called back again, reminded her of my today’s appointment, asked her if I could do the state inspection as well or if I needed another appointment for it. She double checked, told me I should bring my vehicle in, tell the mechanic about the inspection, & they’d take care of it... & when I arrive at the service desk you’re fully booked & my appointment is the next day?! I tried talking to the manager to see if he can do something about it, since the fault was not on my end & I don’t have time for the next day, plus I just spent an hour to arrive there. The manager & the mechanic were actually laughing at me & saying how is it our fault?! I’ve never been treated this way for a manufacturer’s fault that they’ve recalled. It is not like i’m Asking for a favor or trying to cut in the line, right?! Really disappointed & agitated. There was a reason why I stopped going to Jack Taylor Toyota. Trying in Arlington or Fairfax for the recall, definitely not here. Save your time & energy, ppl!!! More

Super service today We had outstanding service today. Our Highlander needed new wiper blades and service department employee, Dana, helped us out. She went out of her way We had outstanding service today. Our Highlander needed new wiper blades and service department employee, Dana, helped us out. She went out of her way to gets us new blades and had them put on our car in record time. Service department employee’s were extremely helpful and respectful. Outstanding serice. Thank you, Dana and all those in the service department. More

Service technician Octavian Nacu Your service technician did a great job repairing our Toyota Avalon. The car runs smoothly and we are pleased to know that only genuine Toyota parts Your service technician did a great job repairing our Toyota Avalon. The car runs smoothly and we are pleased to know that only genuine Toyota parts were used for its repair. We feel that he is very knowledgeable and committed to providing excellent service. In the future, we will be returning to you for our car service needs. His work quality and attention to details make us very comfortable in having our car repaired at your dealership. More

Excellent service - great dealership Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the very, very few times that I was not completely happy with their work, they went out of their way to make it right with me. They are big enough to be able to accommodate your service needs quickly, but small enough to still care about each and every individual customer. I recommend them without reservation. And for what it's worth - no one gives back more to the community than Jack Taylor. More

EXCELLENT SERVICE!!! I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry i I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota. More