Alexandria Toyota - Service Center

Brought me car in for a software update on Friday without an appointment. Although very busy, everything was done to make sure I had it that same day! an appointment. Although very busy, everything was done to make sure I had it that same day! More

Professial and Efficient I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and the employees are friendly, I drive to VA to have work done on my vehicle. Christian is the person that takes care of me and he is AWESOME! More

outstanding service! Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, and his team. He has always been upfront about repairs & costs, never any surprises. Highly recommended team and dealer for your vehicle needs! More

Service Excellence My service advisor Simpy is very thorough when she explains the services my vehicle needs. Simpy also did a great job of selling a new Toyota to my gr My service advisor Simpy is very thorough when she explains the services my vehicle needs. Simpy also did a great job of selling a new Toyota to my granddaughter and her husband by giving them a tour of the service department. Great service made outstanding by Simpy! More

Time and cost problems For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my servi For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my service. It took 2 hours to install a new battery and wipers, which is much longer than it should take. Also, the work cost almost $450, which I consider exorbitant. More

Prompt and very professional This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very professional, and showing they care about you as a customer. Keep it up ! More

FANTASTIC CUSTOMER SERVICE Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! More

Service Best dealership I've been to for service. My service advisor Mohammed is thorough when he's explaining the services my vehicle need. He don't pressure Best dealership I've been to for service. My service advisor Mohammed is thorough when he's explaining the services my vehicle need. He don't pressure me into getting service done that is not an immediate problem, but will give me advice on when I should. More

Simpi is the best Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you wou Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you would not expect at a dealership. Im so pleased with my choice of buying and service at Jack Taylors More

Quality service Always the service at Jack Taylor's Alexandria Toyota is exceptional. Technician Sterian Tuluceanu is an outstanding specialist. Advisor Jenny Kirby Always the service at Jack Taylor's Alexandria Toyota is exceptional. Technician Sterian Tuluceanu is an outstanding specialist. Advisor Jenny Kirby work with the customers is professional. More