Alexandria Toyota - Service Center

They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sel on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sell so they've become liars and swindlers in the repair shop. Stay away! I'm giving them one star only because the waiting room chairs are comfortable. More

In the past, service has typically been good, but my recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change and state inspection). My father was an auto mechanic, and he told me there are other options, which I told to my representative, but he said they do not do those options. I will not be getting my brakes done there. I also had to wait for 2.5 hours - for an oil change and state inspection. Lastly, when it was finally time to get my car back, I was not allowed to get my car myself (even though my car was right there). I had to watch a guy who did not know how to dry my car almost wreck it and when I received my car, my EZPass had been removed from my windshield and I could not put it back up. They had somehow ripped it from the windshield in a way that had damaged the adhesive. Oh, and not to forget. I noticed my car key had been removed from the rest of my keys, which includes my house keys, and they were left on the front seat of my unlocked car that was in the parking lot. More

Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More

Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. me in quickly for my problem and the service was friendly and competent. I will be returning. More

My Camry was due for an oil change when the low air pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. Af pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. After the oil change there was no additional charge. The tires just needed a bit more air. I like the multi-point safety check with most service. John I. Arlington VA More

They always want me to pay to fixe my car while a have warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MAN warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MANAGEMENT. Also, they didn't tell me that my car was stolen before I bought it, and I can't find low car insurance. I will never ever recommend someone to this store. More

Simpy is the best and always takes great care of me and my car. I always feel I'm getting accurate information and genuine service. my car. I always feel I'm getting accurate information and genuine service. More