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326 Reviews of Alexandria Toyota - Service Center
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January 10, 2023
Courtesy minimal, honesty in doubt, avarice apparent, resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for s resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for simple (but overexaggerated) fixes that did affect car safety significantly. I took it elsewhere and got the needed fix for 1/16th of the cost. More
by SBM
January 10, 2023
I always receive excellent service at Alexandria Toyota. My Service Rep is Manny Rivera and he always keeps me updated on the status of my car while it is being serviced. My Service Rep is Manny Rivera and he always keeps me updated on the status of my car while it is being serviced. More
by BJ
Employees Worked With
Manny Riviera
January 09, 2023
The service manager I was assigned to (Mohamed) was unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone ca unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone call about the status of my car. I called the manager and left a voicemail and called again where I was transferred to Mohamed's direct line which he did not answer. I ended up receiving a phone call from the manager (right before closing time) who was apologetic and said that he would handle the situation and that my car has been ready for pickup. I ended up having to come back the following more to retrieve my car. More
by bonannosg
January 06, 2023
This place is terrible! DO NOT GO HERE FOR SERVICE. I went in for an oil change. Got told one amount - got a receipt for said amount and at the end of the day was charged an DO NOT GO HERE FOR SERVICE. I went in for an oil change. Got told one amount - got a receipt for said amount and at the end of the day was charged an additional $30 in supplies and fees that was not on the bill! Then a diagnostic I was told was free ended up being charged for. This place used to be reliable but not they are dishonest about their practices and upcharge you in an egregious way. I will never be back here and I encourage you to go somewhere trustworthy and reliable. More
by Lokpala
Employees Worked With
Manriquez Rivera
December 07, 2022
Very pleased with my service from this Jack Taylor's Alex Toyota. Particularly, Service Advisor Leonel Munoz service provided was spot on. I will be a returning customer. Toyota. Particularly, Service Advisor Leonel Munoz service provided was spot on. I will be a returning customer. More
by ceerigsby
Employees Worked With
Leonel Munoz
June 05, 2022
They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sel on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sell so they've become liars and swindlers in the repair shop. Stay away! I'm giving them one star only because the waiting room chairs are comfortable. More
by quprof
January 27, 2021
In the past, service has typically been good, but my recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change and state inspection). My father was an auto mechanic, and he told me there are other options, which I told to my representative, but he said they do not do those options. I will not be getting my brakes done there. I also had to wait for 2.5 hours - for an oil change and state inspection. Lastly, when it was finally time to get my car back, I was not allowed to get my car myself (even though my car was right there). I had to watch a guy who did not know how to dry my car almost wreck it and when I received my car, my EZPass had been removed from my windshield and I could not put it back up. They had somehow ripped it from the windshield in a way that had damaged the adhesive. Oh, and not to forget. I noticed my car key had been removed from the rest of my keys, which includes my house keys, and they were left on the front seat of my unlocked car that was in the parking lot. More
by dnaxplr
Employees Worked With
Christian and I don’t know the name of the guy who almost wrecked my car
January 27, 2021
Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More
by vfschmale
Employees Worked With
January 13, 2021
Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. me in quickly for my problem and the service was friendly and competent. I will be returning. More
by Mollygold
Employees Worked With
January 06, 2021
My Camry was due for an oil change when the low air pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. Af pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. After the oil change there was no additional charge. The tires just needed a bit more air. I like the multi-point safety check with most service. John I. Arlington VA More
by johnjijr
Employees Worked With
Gerry
