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Alexandria Toyota - Service Center

Alexandria, VA

4.6
326 Reviews

326 Reviews of Alexandria Toyota - Service Center

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January 10, 2023

Courtesy minimal, honesty in doubt, avarice apparent, resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for s More

by SBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tom, accounting
January 10, 2023

I always receive excellent service at Alexandria Toyota. My Service Rep is Manny Rivera and he always keeps me updated on the status of my car while it is being serviced. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Riviera
January 09, 2023

The service manager I was assigned to (Mohamed) was unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone ca More

by bonannosg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohamed
January 06, 2023

This place is terrible! DO NOT GO HERE FOR SERVICE. I went in for an oil change. Got told one amount - got a receipt for said amount and at the end of the day was charged an More

by Lokpala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manriquez Rivera
December 07, 2022

Very pleased with my service from this Jack Taylor's Alex Toyota. Particularly, Service Advisor Leonel Munoz service provided was spot on. I will be a returning customer. More

by ceerigsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Munoz
June 05, 2022

They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sel More

by quprof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : gimpy
Jul 11, 2022 -

Alexandria Toyota responded

I am sorry to hear about your recent Service experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager

January 27, 2021

In the past, service has typically been good, but my recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change More

by dnaxplr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian and I don’t know the name of the guy who almost wrecked my car
Feb 08, 2021 -

Alexandria Toyota responded

It was a pleasure speaking with you and appreciate your valued feedback. I am pleased I was able to address your concerns and please let me know if I can be of any further assistance. Laura Smith: Customer Relations Manager-703-778-3802

January 27, 2021

Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from More

by vfschmale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your experience with Jenny. We value your continued business and look forward to servicing your Prius in the future. Laura Smith: Customer Relations Manager-703-778-3802

January 13, 2021

Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. More

by Mollygold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience. We appreciate your continued business and look forward to assisting you next time. Laura Smith: Customer Relations Manager-703-778-3802

January 06, 2021

My Camry was due for an oil change when the low air pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. Af More

by johnjijr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry
Jan 08, 2021 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience with Gerry. We strive in taking care of our customers and look forward to servicing your Camry in the future. Laura Smith: Customer Relations Manager-703-778-3802

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