Alexandria Toyota - Service Center

I have received excellent service from Alexandria Toyota. They examine the car promptly, explain any service that is needed, and complete the work the same day. They examine the car promptly, explain any service that is needed, and complete the work the same day. More

For many years we have purchased our cars from Alexandria Toyota. And we have always brought the cars in for service at Alexandria Toyota. I completely trust both the sales department and give extremely hi Toyota. And we have always brought the cars in for service at Alexandria Toyota. I completely trust both the sales department and give extremely high rating to the service department. I will continue to keep my car serviced at Alexandria Toyota. The personal have been very good in all respects. More

I used their express service for the 5000 mile service plus an oil change and an alignment. The intake process was efficient and the entire service was completed in an hour and a half. I was happy to ge plus an oil change and an alignment. The intake process was efficient and the entire service was completed in an hour and a half. I was happy to get in and out so quickly. The prices were dealer standard prices but not unreasonable. More

Such a great experence. Great service reps who make sure you are informef of needed service and give you opitions. Makes you wsnt to come back@ Great service reps who make sure you are informef of needed service and give you opitions. Makes you wsnt to come back@ More

Courtesy minimal, honesty in doubt, avarice apparent, resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for s resolution unsatisfactory. Really felt like pulling teeth to get requests fulfilled. Truly felt dealer just after exorbitant payments estimated for simple (but overexaggerated) fixes that did affect car safety significantly. I took it elsewhere and got the needed fix for 1/16th of the cost. More

I always receive excellent service at Alexandria Toyota. My Service Rep is Manny Rivera and he always keeps me updated on the status of my car while it is being serviced. My Service Rep is Manny Rivera and he always keeps me updated on the status of my car while it is being serviced. More

The service manager I was assigned to (Mohamed) was unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone ca unprofessional. He does not answer calls or return voicemails. I dropped my car off for service at the assigned time and did not receive a phone call about the status of my car. I called the manager and left a voicemail and called again where I was transferred to Mohamed's direct line which he did not answer. I ended up receiving a phone call from the manager (right before closing time) who was apologetic and said that he would handle the situation and that my car has been ready for pickup. I ended up having to come back the following more to retrieve my car. More

This place is terrible! DO NOT GO HERE FOR SERVICE. I went in for an oil change. Got told one amount - got a receipt for said amount and at the end of the day was charged an DO NOT GO HERE FOR SERVICE. I went in for an oil change. Got told one amount - got a receipt for said amount and at the end of the day was charged an additional $30 in supplies and fees that was not on the bill! Then a diagnostic I was told was free ended up being charged for. This place used to be reliable but not they are dishonest about their practices and upcharge you in an egregious way. I will never be back here and I encourage you to go somewhere trustworthy and reliable. More