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Alexandria Toyota - Service Center

Alexandria, VA

4.6
326 Reviews

326 Reviews of Alexandria Toyota - Service Center

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February 28, 2025

Service rep was cordial and efficient in assessing problem and kept me updated with frequent text messages and phone calls as to diagnostic and repair status More

by jpopitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina White
February 20, 2025

Making an appointment was easy and fast, and the work was accomplished quickly.I am happy with the results. More

by bwhattery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the service manager
January 18, 2025

Fatima Martinez was my adviser and provided excellent customer service and communication throughout the entire process of my car service from start to finish. I even got a free car wash!! More

by fabascoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima Martinez
January 17, 2025

Frequent customer of Alexandria Toyota and the service advisers are always eager to assist even the ones I do not know on a regular basis. Leonel is the ultimate professional and I always appreciate his c More

by wbrown1460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Munoz, Leonel
January 17, 2025

Mr Knowles was effective, attentive , and professional . Hello explained the issues with car computer which was resolved More

by jrdesir70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Knowles
January 06, 2025

Excellent experience for me. The level of updates about the vehicle undergoing repairs following an accident was first class. Customer care is at another level. Well done Simpy B More

by Chibamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simpy Behl
December 31, 2024

GREAT EXPERIENCE with parts & sales! Ken went out of his way to provide exceptional service & Tommy provided superior service in the service department. Their attention to detail, profes More

by ToyotaVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Perrell & Ken
December 26, 2024

Regina was very friendly and professional. She kept me informed from the delivery of parts to completion of work on my truck. Also, the lady in the rental office was very friendly. More

by ineztime2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina
December 14, 2024

Scheduling and drop off was simple. Friendly service personnel at the shop. Waiting area is comfortable.. More

by reb.xpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Moore
Dec 20, 2024 -

Alexandria Toyota responded

Thank you for the high-star rating! We are so glad to hear James & team provided you with a great service experience. Take care!

November 25, 2024

The service department always takes great care of me and offers options when possible for service More

by CAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
Dec 02, 2024 -

Alexandria Toyota responded

Thank you for sharing about your experience with our Service Team!! We truly appreciate it!

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