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Alexandria Toyota

Alexandria, VA

4.6
626 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 626 reviews

December 09, 2009

I have been taking my '97 4Runner in for service at Alexandria Toyota for several years now. Paul Sonnhalter epitomizes the "service" aspect of customer service and is always tremendously helpful and More

by paulb_va
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
December 04, 2009

My husband and I had a wonderful experience with Kenny. We bought a 2010 Prius and are completely satisfied with our decision. Kenny was extremely helpful, giving us sufficient information about a variety More

by colleenbarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Rogers
December 02, 2009

I went into Alexandria Toyota to get new tires. They had a special for a customer to buy 3 and get the 4th one free. They put my car up and found out that I had a leak around my transmission. I would have More

by Delrayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gerdes
December 01, 2009

I have purchased my last 3 cars from Alexandria Toyota and always have my cars serviced by them as well. Their customer service is excellent. Paul always goes above and beyond on service. I also trust my More

by kohler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
December 01, 2009

With Paul Sonnhalter at Alexandria Toyota, I finally have a service representative that I can trust implicitly. Honesty and integrity characterizes Paul's dealings with me. I can always count on Paul to keep More

by Roomian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
November 30, 2009

The Service Department at Jack Taylor Alexandria Toyota is top notch. Since buying my Camry in 2001, I have dealt with one service techinican, Paul Sonnhalter. His professionalism and honesty are certain More

by KarenLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
November 29, 2009

Paul is the BEST Serviceman I have dealt with at this dealership, and with any car I have owned. He is friendly and always willing to help. He really cares about his customers and creating relationships More

by pez_alto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul S.
November 28, 2009

The recent purchase of my new Sienna exceeded all of my expectations! Everyone was wonderful and knowledgeable- from the salesman to the finace gal! The entire experience had me in and out in no time and I More

by marla george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Kenny and Jeff
November 26, 2009

I was renewing a lease, following a 3 year highly satisfying lease. Called the day before to make an appointment at 9:30 AM. Salesman showed up at precisely 9:30, and although I did not expect to g More

by rhealing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
November 24, 2009

Jennifer is an excellent customer service professional. I visited the service shop last month. The other customer service rep. didn't document my vehicle problems. I answered a few questions, and she was More

by TRock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Correa