Alexandria Toyota

Eddie was not only friendly and helpful, he was also very clear and direct in answering all of our questions. He was also very patient and made the experience of buying a car easy and feel free of any press clear and direct in answering all of our questions. He was also very patient and made the experience of buying a car easy and feel free of any pressure. I would recommend Eddie to anyone who was looking for a new car. More

I visited the dealership around 4:30 pm for a test drive of a 2010 Toyota Prius, and drove out of there at 9:45 pm in my brand new Prius! Working with Eric and Hamid was great! They understood my concerns a of a 2010 Toyota Prius, and drove out of there at 9:45 pm in my brand new Prius! Working with Eric and Hamid was great! They understood my concerns and provided informative, timely, answers to the many questions I had about the car, inventory, buying procedures, financing, and the many other questions asked. This was my fist new car purchase and I did not feel rush, treated poorly, or seen simply as another buyer from either of the gentlemen. I would recommend this dealership and look forward to a long, respectful service. Thank you for your help. I love my new car! More

Went to Alex. Toyota for a second opinion after another Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much mon Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much money for said diagnosis and what sounded like minimal work to effect that return to 2WD status ($315.00), and after the diagnosis, had escalated the repair price $1,000 over "worst case" estimate previously given me by Asst Service Manager at my request when I took the vehicle in...wanted approx $2,800 to repair an actuator; strongly recommended I drive vehicle no further until "fixed." Alexandria Toyota's Sonnhalter (service advisor) worked me into hectic pre-holiday schedule...I had no appointment, got service manager, shop foreman and techs involved in evaluation; decided 4WD system (on our 99 Toyota Forerunner) was operating OK, sensor fine, and no need for repair at this time though problem could, as with almost any part, recur. Sonnhalter fully explained the findings, recommendations; was courteous, efficient, and knowledgable. I was not charged for diagnostic time. Sterian (team leader) took much time to go over 4WD procedure (road test) with my wife who was concerned she might have caused original problem with improper procedure. He was also exceptionally polite, helpful, and informative. Both employees typify service (quality service at reasonable cost) at Alexandria Toyota which I have experienced over 5 years. (Only reason I went initially to another dealer was nature of 4WD problem, fear of damaging transmission if we drove more, and proximity to that dealer to place problem occurred). More

I initially vistied another toyota dealer but was very impressed with the service I received at this office. The sales person, Eric Watt, was very thorough and was able to provide me a great overall deal impressed with the service I received at this office. The sales person, Eric Watt, was very thorough and was able to provide me a great overall deal. Outstanding customer service. I recommend this dealership for purchasing new vehicles. More

when we first got to the car dealership jaime already showed a positive attitude in wanting to help us in helping us get the car that we wished to get. throughtout the whole process he was keeping his po showed a positive attitude in wanting to help us in helping us get the car that we wished to get. throughtout the whole process he was keeping his positive attitude and doing whatever he can to make sure that he is going to get us a new car. More

Mike Baird was friendly, knowledgeable, and straightforward about the price and quality of the cars we were considering. He reached out and was accessible before we even met (we had made an app straightforward about the price and quality of the cars we were considering. He reached out and was accessible before we even met (we had made an appointment online) and followed up after our initial visit and after the sale was complete. He gave helpful tips about the care of our car and what to expect. I already owned a Toyota and was familiar with the service area of the dealership. Now I am just as happy with the sales department. More

The staff at Jack Taylor's Alexandria Toyota was terrific for my wife and I in the purchase of our 2011 Toyota Tacoma. These people truly could not have been more accommodating to us throughout the entire e for my wife and I in the purchase of our 2011 Toyota Tacoma. These people truly could not have been more accommodating to us throughout the entire experience. We have closer Toyota dealers to where we live, but we chose to come to Alexandria Toyota first and it was quite clear to us immediately why this dealership has just great reviews. First off, we arrived late in the evening, and took a test drive of the vehicle we were interested in one half hour before closing time. By the time we were finished the test drive, it was getting late but they did not try to rush us through at all. We decided to buy the truck, and, unlike at many other dealerships, these people were very pleasant to deal throughout the entire process. They did not try to play games by selling us equipment we did not want, excessive options or warranties we did not need, and gave us a very fair price for the truck. Even after we were all finished, the staff at Alexandria Toyota stayed well beyond closing time to thoroughly answer all of our questions. My wife and I could not have been happier with our car buying experience at Alexandria Toyota, and would recommend this dealership to anyone both inside the Beltway or beyond. Based on our experience, we would absolutely buy future vehicles from Alexandria Toyota. More

Rob was great as a sales person and advisor about the toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob was not who I was supposed to meet on the day I purchased the car, but he took over and took charge and showed my husband and I what we needed to know about the car. He was very gracious and took the time to let us talk it through and decide what we wanted without pressure. The finance manager (Cynthia) was terrific. She also took time to review and give us advice about additional products and services, such as the extended warranty, which we did purchase. She was able to give her personal story about her Toyota and that helped to guide us on our decision making. Overall, my husband and I had a good, strong experience with everyone there. They were honest and forthright with the information we needed to make a good decision on a very important investment. I personally feel that we made a great choice based on the service we receive that day! More

Not owning a car for over 3 years, I was hesitant about going to a car dealership again but when I contacted John McMillan by email, which he quickly responded to, then showed up to meet him to look at car going to a car dealership again but when I contacted John McMillan by email, which he quickly responded to, then showed up to meet him to look at cars, it was a much easier process than I anticipated. John was very knowledgeable about a Toyota Corolla and did not hesitate to answer all my questions. He easily got me an affordable sales price, took the time to make sure I knew all the gadgets in the car and answer any questions. I did not feel pressured into buying which is was one of the best parts!! he was very relaxed and did not have 5 people come over to "talk" me into buying a car at Alexandria Toyota. I would recommend anyone else to buy at this dealership and especially from John McMillan! More

Extraordinarily Wonderful Experience!!! I walked into Extraordinarily Wonderful Experience!!! I walked into the dealership and was immediately greeted by Jaime. Within a half an hour I was test drivin Extraordinarily Wonderful Experience!!! I walked into the dealership and was immediately greeted by Jaime. Within a half an hour I was test driving the two vehicles I had come in to see. Once I had made my decision Jamie and Patrick worked out a payment that fit into my budget. Aaron immediately brought me into his office for financing and I drove away with my beautiful new truck! I would recommend this dealer to anyone interested in a new Toyota and working with a truly professional group of folks. Thanks guys, job well done! More