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Alexandria Toyota

Alexandria, VA

4.6
611 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 611 reviews

June 27, 2011

I bought a 2011 Sienna from Jaime and it was a pleasant car shopping experience. He made the process quick and no-nonsense. He was able to match my trade-in with Carmax's rate and offered me the competiti More

by Alvest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Cardona and Van
June 25, 2011

Regardless of the job is done my car was driven excessively. I believe someone who work there took it home and back. More then 25 miles were driven.... It is stealing. Never leave your car with the More

by Akhodjaev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sadko
June 21, 2011

I would like to say that Mr.Cardona was very professional about the whole process ,for me to purchase the car I recently bough from your dealer. I was very pleased that he went the extra mile to help me buy More

by Xiomy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Cardona
June 20, 2011

I have purchased two cars from John McMillan of Alexandria Toyota in Alexandria, VA. He was very pleasant and easy to work with both times. The next time I buy a Toyota, I plan to buy it from Joh More

by tomrosania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan, Sadko Byambador
June 14, 2011

I gave this dealership a great rating because it was the greatest experience I have ever had at a dealership. John McMillan was exceptional as a salesman. He was able to answer every question and he made More

by kaikai1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan
May 26, 2011

I went to the Alexandria Toyota because their website had the best price in a 2 hour radius from my home. I live in Sourthern Maryland, but I drove to Alexandria because it offered me that much savings. When More

by brownch9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Cardona
May 25, 2011

I purchased a Toyota Prius from John McMillan when it first came out several years ago and had always had superb communication and service from him as well as all employees of this dealership. It is a t More

by logisticsdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan
May 19, 2011

This was probably the smoothest and most enjoyable experience I have had in 30 years of car buying. Knowledgeable and friendly sales staff, great selection and value, and a clear willingness to satis More

by BRCorle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan
May 17, 2011

Highly not recommended to purchase the vehicle. Please be carefully, they are playing game with you and you will lose your money.Salesperson was a horrible, I trusted her as a person, we were come from same More

by muugii_usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zulaa
May 18, 2011 -

Alexandria Toyota responded

Alexandria Toyota participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We always try and take care of customer concerns immediately but it appears that this transaction took place six months ago and your salesperson, Zula, is no longer with us. I am also wondering what happened that prompted you to write the review now? How can we resolve this and turn you into a satisfied customer? Thank you, John McMillan

April 28, 2011

Impressive internet sales manager, John McMillan has been extremely accomodating. We have been searching for a top of the line Minivan, initially favoring Odessey over Sienna, but want to compare our options More

by shaifeng1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan
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