Alexandria Toyota

Both individuals I dealt with at this dealership knew their products, and also knew how to negotiate, but more importantly, both respected that the final decisions were mine to make. I actually enjoyed their products, and also knew how to negotiate, but more importantly, both respected that the final decisions were mine to make. I actually enjoyed the bargaining process, due to the high quality of the discussions, and the very satisfactory results. Mr. Cardona was helpful in every way, worked with me until the price was right. and saw to it that the car was ready as quickly as possible. Mr. Khamenian was equally helpful, managed the paperwork smoothly, and adjusted it when I changed my mind about one feature a few hours later. Both made me believe the dealership wanted me as a customer, and wanted me to recommend them to others -- which I'm doing right now! This was an entirely positive experience. More

We had an excellent experience throughout the decision and purchasing process of the Toyota Sienna. Jamie Cardona worked patiently with me to answer all my questions and the various options of the Sienna and purchasing process of the Toyota Sienna. Jamie Cardona worked patiently with me to answer all my questions and the various options of the Sienna. He was very knowledgable of the Toyota products and certainly made a good impression for this dealership. He throughly went over the mini-van, helping set up Bluetooth feature and sent me on my way happy with the decision I made to purchase from Alexandria Toyota-Scion. More

My girlfriend and I worked with Jim Brotherton when we bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came time to talk price, it was a very easy discussion and I felt like Jim gave us the best deal possible. If I were in the market for another Toyota, I believe Jim would be my first and last stop. More

My family and I have purchased all of our cars from Jack Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable an Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable and friendly and his team always gets the job done right. They take much care to respect your car and your time. Any time I've been quoted a time it's always faster than expected. I will continue to take my car to Paul's team for all my needs and I know when I buy my next car, it will be at Jack Taylor Toyota in Alexandria, VA. More

These employees were courteous and professional. They made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made sure that I got the best deal and saved me money. More

We came in for an oil change and airbag check light and picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and h picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and had to stop along the way to get the oil changed. not sure why they could not perform that service when I specifically asked the service advisor if the oil would be done before the airbag part came in and he said yes. if we need service in the future when we visit our daughter in the area we will find another dealership. Mary More

Jaime Cardona is a great natural sales person. He was very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my needs. He had a great sense of humor and made my experience a very pleasant one. Van, the finance team member was superb as well in explaining the financial aspects of this sell. He was personable and very efficient. More

Great car dealer! Jaime Cardona, the agent who assisted me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!! me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!!! More

Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my P called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back. More

To Whom it May Concern: My wife and I want to express To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service T To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service Team Leader, the Platinum Service Team, and all the others at the dealership who assisted in resolving a mechanical issue that our Toyota Solara, which we love, had developed. After we contacted Toyota's national headquarters to report the problem they assigned the case to Paul J. Sonnhalter at Jack Taylor's. The problem was fixed at no cost to us. The resolution was apparently complex, but Paul kept us informed every step of the way, and we were provided with a loaner at no cost. Our Solara was returned to us completely cleaned, washed, waxed and polished, a further display of quality customer service and attention to detail. The manner in which Toyota, the dealership and particularly Paul J. Sonnhalter handled this was truly professional and deserves the highest compliments. We should also add that our Solara has been serviced at Jack Taylor's Toyota as long as we have owned it, and we have always had a positive experience. We would recommend Jack Taylor's Toyota unconditionally to anyone. Our only concern is that Toyota has discontinued the Solara. We really love our Solara coupe. For us it is a perfect combination of sporty and roomy, and we hope that by the time we are ready for a new car, Toyota will have brought back the Solara, or a similar vehicle. Regards, Merrill & Budd Schnipple More