Alexandria Toyota

When all of my warning lights on the dash went awry on my Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My tru Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My truck has 115,000 miles on it and I have all of my service done here. The guys at Alexandria Toyota keep it running like new. I would recommend this dealership to everyone.Thanks again- More

It's simple in my mind, all things in business are about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and aft about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and after completing a short survey for the dealership, I was compelled to post my thoughts in another venue to capture my sentiment and advise fellow potential customers of my experience. Mr Sonnhalter is knowledgeable, personable, ensures the quality of work from his team is consistently exceptional (which is the Toyota standard for quality), and above all he is honest. In my line of work he would be described as flying true and straight as an arrow. That ties into the first sentence I wrote, Mr Sonnhalter is a business expert who truly cares about the customer, Toyota and the complete experience of getting maintenance performed. I trust him with my car and there are few people I have encountered that I can say that about. Perhaps this is the highest human level recognition I can give. I hope Mr Sonnhalter is recognized for his performance, he is the reason I have been coming back consistently and exclusively for the last 3 years or so. More

Wow,.. The best leasing expirence ever! The entire staff is ready to help! Exellent process,.. Transperant,.. No missunderstanding,.. Spoke my language,.. Thank you!,... Free 2 years Toyota Care scheduled m is ready to help! Exellent process,.. Transperant,.. No missunderstanding,.. Spoke my language,.. Thank you!,... Free 2 years Toyota Care scheduled maintanence and roadside,.. Hawholesales More

This dealership is a cut above the rest. My Sales Representative Mr Jaime Cardona was what Icall Family in the maner he traeted me did not rush me and really worked with me until I was happy with my Representative Mr Jaime Cardona was what Icall Family in the maner he traeted me did not rush me and really worked with me until I was happy with my purchase love my Highlander and if I was going to get another vehicle I would go to Jack Taylor and no one can ever sell me anotherIvehicle but Mr Cardona.Now I've known a few Finance Directors in my day but I must say Mr AARON VEEROTHAI is definitely one of the best Finance Directors iT HAS BEEN MY PLEASURE to meet and deal with and if I would get another vehicle I would ask for Mr. VEEROTHA by name so if you are looking for a good buying experience go to JACK TAYLOR ALEXANDRIA TOYOTA More

I don't know the saleswoman's name because she mumbled it and didn't give me her card. She knew nothing about the FR-S. She literally could not tell me a thing about it. She didn't know that it wa mumbled it and didn't give me her card. She knew nothing about the FR-S. She literally could not tell me a thing about it. She didn't know that it was RWD, which it is; she didn't know what engine it had, or suspension. During the test drive she was silent and awkward. VERY strange. More

I was very pleased by the courtesy and professionalism shown by both John and Paul. I visited the dealership a number of times before making my decision to buy and never felt pressured to make the decisio shown by both John and Paul. I visited the dealership a number of times before making my decision to buy and never felt pressured to make the decision. I was always provided with the information I requested in a friendly and respectful way. Both gentlemen were very helpful and knowledgeable about the 2012 Toyota Sienna we bought. I would certainly recommend my friends to ask for John as their sales representative if they were interested in a Toyota product. More

Mikael Holt the business manager lost our personal information I've faxed over. Personal and financial information. I had to send it over twice, and since his office is a mess I am not surprised that information I've faxed over. Personal and financial information. I had to send it over twice, and since his office is a mess I am not surprised that this happened. More

Honesty, efficiency, and professionalism are qualities that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we rec that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we received from Paul Sonnhalter and the mechanic who repaired our 2003 Rav4. My son attends college in DC and we were very concerned that he would be taken advantage of regarding a serious shifting problem with our otherwise "mint" 2003 Rav4. Paul handled the timing of the appointment and communicated with us every step of the way. I cannot stress strongly enough how smoothly every phase of this repair went! More

Paul provides great customer service. Every time I brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to make sure that I got my car back after the dealership closed. He kept me coming back as long as I owned that car. More

I recently came in to Alexandria Toyota for service regarding my new 2012 for the locking system. I called and asked could I come that morning and I was told yes. I came at 945am and when I walked in, regarding my new 2012 for the locking system. I called and asked could I come that morning and I was told yes. I came at 945am and when I walked in, there was no one to greet customers including my self. 2 ladies & myself stood around for 5 mins and waited to be served on a Friday. I then proceeded to ask a service writer to direct me to someone who could help me since I had an appt. He acted as if I bothered him. So I walked away and found my service advisor. I told my advisor what was wrong with the car and it was covered under the warranty. He took my keys and promised it would be ready by the end of the day. I get a call at 2:30 from my advisor says that the car was fine and they detected no locking problem. I then explained once again what was wrong and the service advisor then acknowledged he had not taken that angle to look at the vehicle and he would check again. I received an automated call letting me know my car was ready. I quickly came to the dealer to pick up my vehicle. When I get there the cashiers couldnt find my key for 15 mins and kept asking me if i had the ticket in another name (as if I dont know my own name). They also said my adivsor had left for the day. However he had not he was in the repair shop talking to otther employees. He finally came up to return my car but had bad news to tell me that he never fixed the problem. "I have never seen this issue before on a new Toyota and I need to get technical on the phone to diagnosis the vehicle!" I was very pissed after he had my car for almost 8hrs and you tellthe car is not fixed or diagnosed properly. I took my keys and left and havent been back since. It was a waste of time period. More