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Alexandria Toyota
Alexandria, VA
613 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 613 reviews
October 03, 2013
Paul and the team at Jack Taylor Toyota are always a pure joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are compl joy to work with. Whenever I've had issues or questions, he his quick to assist me in a professional and courteous manner! My car repairs are completed in the agreed time frame and I commend Paul for going above and beyond not just as a service advisor, but he's become a family friend. I will purchase my next vehicle at Jack Taylor and I recommend this dealership to anyone who wants reliable work with a stellar staff. More
by missphir
Employees Worked With
PAUL SONNHALTER
September 28, 2013
The reason that I don't consider going to any other dealership is the service provided to me by my Service Advisor, Manrique Rivera. He treats me like "family" providing me options and advice- always dealership is the service provided to me by my Service Advisor, Manrique Rivera. He treats me like "family" providing me options and advice- always on target. I simply trust him; that's all that counts. More
by tidalbasin
Employees Worked With
Manriquez Rivera
September 27, 2013
I called Paul Sonnhalter to let him know that I had received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the b received a letter from Toyota saying my 2010 Prius had a DOH Recall to replace Brake Booster. I brought the Prius to Toyota and they confirmed the brake booster had to be replaced, about a 7-hour job. Paul ordered the parts and called me 4 days later. I scheduled a repair on 21 Aug 2013 and arrived at 9am. Paul arranged for me to have a Toyota loaner car. He asked me if I wanted to have a Virginia state inspection; I said yes and requested Jack Taylor do an emission inspection. 6 hours later Paul called me and said the car was ready for pickup. When I arrived, Paul said that he had called the Virginia DMV and had been told by them that a hybrid Prius registered with the DMV, and showing a valid State Inspection does not require an emissions inspection. Paul Sonnhalter has ALWAYS provided me OUTSTANDING service. He noticed that my State Safety in section needed to be accomplished. He went the extra mile calling the Virginia DMV to verify I did not need an emissions inspection. I cannot imagine any other Service Manager providing better service and commend his professionalism. More
by JayBartol
Employees Worked With
PAUL SONNHALTER
August 24, 2013
I used a car buying service to get a targeted price on an SUV. The price was $35,309. I spoke to the Internet Sales rep, Mr. Oliver Aguilar, and advised that i want to pay the targeted price or less and I SUV. The price was $35,309. I spoke to the Internet Sales rep, Mr. Oliver Aguilar, and advised that i want to pay the targeted price or less and I was not interested in exceeding the amount on the car buying certificate, which the car deal was provided. I told him several time,in several conversations that I was a serious car buy, I did not want to waste my time haggling, if the dealer was unable to meet the targeted price, all he had to do was let me know and I could keep search. When we spoke the day earlier, he told me the SUV was on an internet special --I reiterated that I was not interested in exceeding the $35,309. He gave me the inventory number of the SUV, I looked it up on the internet and was satisfied. On the day i went to the dealer, I confirmed my arrival, met with Oliver and he showed me the SUV. When we went to his office the price was not at or below the targeted price on the car buying certificate. He told me he would have to meet with Sales Manager and he returned with a services of prices to show suggested price, dealer invoice, internet price and the car buying service targeted price. Oliver told me he was try to talk to his sales manager and I told him not to waste any time. I don't appreciate the "bait and switch!" I was clear that I did not want to haggle over the price, I only wanted to pay the targeted price from the car buying service or less. I was led to believe that the Toyota Dealers were of such high integrated and reputable. I felt like I was at a used car lot and the salesman and the manager were trying to see how to screw the customer. My time is valuable, don't let Jack Taylor's Alexandria Toyota Scion waste it! More
by drummosc
Employees Worked With
Oliver Aguliar
August 23, 2013
I would not take my car to another dealership for service or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership or deal with just any service rep - I want JERRY GERDES who in my opinion is THE TOP service rep. I would not take my Avalon to any other dealership for service - there is a dealership within 10 miles of my home but instead I chose to go 45+ miles to Jack Taylor's Alexander Toyota. There are 2 reasons for the travel, the first reason and most important reason is JERRY GERDES and the second reason is the quality of exceptional service my 2005 Avalon receives. Jerry always makes me feel at ease, explaining what needs to be done, I feel confident I will get the best service possible. I can also trust him to provide me with information about any problems my car may be having or potential problems based on the results of the car analysis. He has always advised me with accurate information and good estimates for the cost of the repairs needed to be made. He makes the process of car maintenance and repair a lot less stressful. He is an honorable, trustworthy and friendly gentleman. Jerry is always smiling and that makes me feel welcomed. He is definitely an asset to the J.T. Alexandria Toyota's team. I always look forward to the next visit to see J.T. Alexandria Toyota and Jerry Gerdes!! More
by BethButler
Employees Worked With
Jerry Gerdes
August 22, 2013
My family recently moved to a new home where Jack Taylor Toyota was the most convenient in regard to distance from home to have our 2012 Camry serviced. Roughly a month ago we took the car in for it's regu Toyota was the most convenient in regard to distance from home to have our 2012 Camry serviced. Roughly a month ago we took the car in for it's regular Toyota Care service. We were assigned a service adviser who said he would be our adviser from that point forward, seemed like a very kind individual, and even gave us his card to call him directly. He then informed us he had our car washed inside and out free of charge as a welcome to Jack Taylor. Upon going to retrieve the car from valet it was evident the car had not been cleaned at all. The valet folks informed us their cleaning equipment had been out of order for days. No big deal, it was a complimentary service after all. So, I called the adviser on our way out of the dealership to inform him of the situation with the valet. He was apologetic and said he would note a rain check on our account. Seems odd that if was out of order for days that an adviser would be unaware. A few weeks later I call this adviser directly via the number on his business card which he gave us. Informed him we'd had an incident which created a gash in the sidewall of a tire and I asked if the tires were covered by any type of road hazard warranty which would cover the cost of replacement. He immediately responded "Oh yes sir". With his response being so quick I asked him to verify the coverage in his system, but he responded quickly with the model/year/color of my car saying he was certain it was covered. So I told him I'd be sending my wife in because I was at work at that time. He said they were busy but they'd get her in ASAP. After over 3 hours of waiting a separate adviser tells my wife the tire is NOT covered. She asks them to double check and indicates that her husband (myself) had spoken with the adviser who verified coverage. They returned only to say again that it was NOT covered. I worked for over 5 years in a tire center so I'm aware of the technicalities in these warranties. I thought it was lucky we had coverage when I was advised of that. But had this adviser just told me there was no coverage I would have found another solution rather than wasting 3 hours of my family's time as we prepared to leave on a road trip. After work I called the service center and spoke with the manager on duty. He listens to my concerns then asks if he can call me back after he's spoken with the adviser that gave the bad information. Call me back promptly to say the adviser claims he thought I was asking if I bought new tires that day would they be covered by a road hazard warranty. I understand he was busy in the morning, however in this effort to cover his mistake it was a sign of disrespect to the customer. So the manager asks what it would take to solve my problem to which I respond I need 2 tires with matching tread on the same axle. His offer was to sell me 1 tire at the cost the dealership pays with a road hazard warranty included and no labor charges. The discount he offered took roughly 15% off the full price. My response was that I didn't feel that was fair compensation to the time lost on their mistake and would rather take my business elsewhere. He says there's nothing further he's capable of doing because it's not his money. I sent my concerns up the chain to Corporate Toyota via their website. I received a kind response and respect for my loyalty to Toyota in owning 2 vehicles. They asked they I contact the customer relations manager at Jack Taylor direct. So I did. Once she returned my call several days later she listened to my side of the story, then responded with a lot of sighs and defense of her staff along with questions directed toward me in why did I get 4 employees involved and that it should only take 1 employee. Again I felt disrespected and informed her I wouldn't be returning, to which she responds asking what it would take to keep our business. At that point I said to her "I feel it's fair that you make me an offer to retain my business.", to which she sighs again then says "You talk this over with your wife and get back to me.". This could have all been prevented with some attention to detail on behalf of the adviser. I am a Toyota loyalist, they make great vehicles. The service at Jack Taylor is some of the worst I've experienced. I'll be returning my business to Koons although it is not as convenient in proximity of my home. More
by khetman
Employees Worked With
Suzan Danfora, PAUL SONNHALTER
August 22, 2013
I live in Arlington, and decided to try Jack Taylor Toyota for convenience sake after Toyota recommended some free service for my type of car (Toyota Prius), and Paul Sonnhalter was the car service rep Toyota for convenience sake after Toyota recommended some free service for my type of car (Toyota Prius), and Paul Sonnhalter was the car service representative assigned to me. I was expecting that once the free service was accomplished, that surely Paul would be recommending additional service, as I was unfortunately accustomed. To my delight, when he returned the car, the free service had been accomplished, Paul had prepared a report on my car showing it was running well and needed no additional service. He had my car washed and returned promptly. He was professional, straightforward, and instilled such a sense of confidence that I immediately decided to make Jack Taylor Toyota my primary place to get car service and in the future, purchase cars. More
by lisabrad
Employees Worked With
PAUL SONNHALTER
August 20, 2013
Paul Sonnhalter has been my service adviser for several years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustw years now and he is the reason I keep returning to Jack Taylor's Alexandria Toyota for any service needs I have. Aside from being friendly and trustworthy, he has always been a straight-shooter. He gives you the facts, doesn't try to bully you into a service you don't need, and will save you time and money. I made the mistake of going to another service tech at the same shop before I met Paul. That was mistake was costly. I place a lot of importance on the personal relationship I have with the one who services my car. In an industry full of people that would sell you a bridge if you let them, make the right decision and ask for Paul when you go to Alexandria Toyota. Plain in simple: He will take care of you and you will have one less thing to worry about. More
by rjbrodsky
Employees Worked With
PAUL SONNHALTER
August 05, 2013
When all of my warning lights on the dash went awry on my Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My tru Tundra, I took my truck to George Queen at the service department who had the staff diagnose the issue, fixed it, and got me back on the road. My truck has 115,000 miles on it and I have all of my service done here. The guys at Alexandria Toyota keep it running like new. I would recommend this dealership to everyone.Thanks again- More
by RickM63
Employees Worked With
George Queen
July 30, 2013
It's simple in my mind, all things in business are about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and aft about people. Mr Paul Sonnhalter is a true professional in every expectation that word means. I had my car service there a couple of days ago and after completing a short survey for the dealership, I was compelled to post my thoughts in another venue to capture my sentiment and advise fellow potential customers of my experience. Mr Sonnhalter is knowledgeable, personable, ensures the quality of work from his team is consistently exceptional (which is the Toyota standard for quality), and above all he is honest. In my line of work he would be described as flying true and straight as an arrow. That ties into the first sentence I wrote, Mr Sonnhalter is a business expert who truly cares about the customer, Toyota and the complete experience of getting maintenance performed. I trust him with my car and there are few people I have encountered that I can say that about. Perhaps this is the highest human level recognition I can give. I hope Mr Sonnhalter is recognized for his performance, he is the reason I have been coming back consistently and exclusively for the last 3 years or so. More
by Mark_Henderson
Employees Worked With
PAUL SONNHALTER
