Alexandria Toyota

Was scheduled for oil Change On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Pro On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Problem was reported to the mechanic. Few minutes later the rep came to let me know about the diagnostics. My rotors we were rusted and could not be fixed. My only option was to new ones installed as well as my brake pads. Before leaving I asked specifically to keep aside the parts for me. This is something that I usually do when repairs are done my car. Was told that the parts weren't available and I could only have my car the following day. To my surprise my car was ready 2 hrs later. What a strategy. I decided to come only the following day. I was very shocked to see the invoice. When I asked again to the rep the old parts, she told me...you remember I showed them to you yesterday on the forms and she changed the subject right away just to distract me . When I left your station something was just not right and was bothering me. Decided to return and ask again for the old parts just to confirm that indeed the parts were replaced. Rep told that me that the parts were already thrown away. Hard to believe that in less than 24 hrs she couldn't provide me with the old parts. Well to this day I do not believe that I have new parts. Verification can be done but would not want to incur more expenses. Your invoice was exorbitant and I can assure I am done with Toyota and from now on I will only deal with independent mechanics More

My Sales Experience I drove 5 hours to purchase my new corolla from Jack Taylor's Alexandria Toyota. I passed many Toyota dealerships to do so. Eric C. was my salesman an I drove 5 hours to purchase my new corolla from Jack Taylor's Alexandria Toyota. I passed many Toyota dealerships to do so. Eric C. was my salesman and Van handled the financing part. Great experience. Two years ago my assistant purchased her Corolla from Alexandria Toyota and my bookkeeper will be making the trip in the near future to purchase her car. More

Superior Service Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul Sonnhalter is a great representative of Jack Taylor's Alexandria Toyota service department. We have several Toyotas that we have been taking to Paul for service and he and his team always perform the work correctly the first time. We are assured of quality work that is completed on time and we've never had to return our vehicles for any corrective follow up. Paul also lets us know about upcoming maintenance on our vehicles, what's needed immediately and what can wait so that we can plan appropriately. Paul Sonnhalter is one of the primary reasons we use Jack Taylor’s Alexandria Toyota and I whole heartedly recommend them. More

Best yet This has to be the best car dealership I've bought a car from. They gave me a good price for my trade and helped get me financing through Toyota at a This has to be the best car dealership I've bought a car from. They gave me a good price for my trade and helped get me financing through Toyota at a great rate. Yeah they tried to sell me a warranty on a certified car, but my budget wouldn't allow. If I had more cash for a car payment, it would be a good deal. I didn't get the "slimy" or "dirtbag" feel from the salesman or finance guy like other places I looked. Overall they were straight forward and didn't try a lot of the normal car salesman gimmicks. I'll buy from them again when I need to replace my second car. More

My name is Reginald Steward. I brought my car in to service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She a service to twice recently to have 2 actuators in my doors replaced. Simpy Behl was my service representative. She was very cordial and helpful. She asked a lot of questions about my car. She also looked my car over to make sure I received my car back the way it was brought to the shop. I would like to thank Simpy for all her help. I look forward to seeing her on my next visit. Thanks again, Reggie Steward More

Paul Sonnhalter is an excellent service representative. He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the He is always attentive; insures the work is done on time; gives the fairest price possible; and gives honest advice. I have never Paul to lead me the wrong way; if he says a particular job needs to be done on my car, then it needs to be done. If it is something that can be avoided or put off, he will tell me so. I recommend enthusiastically Paul Sonnhalter as a service representative. More

For first time visit I got Unbelievable service and advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you advised. After now I don't go any were to find good AND trusted service.ALREADY I HAVE WOW SERVICE PROVIDER. Thank you More

I cannot say enough good things about my experience. I had been a non Toyota owner for about 20 years, until my wife bought one recently. When my current car and non Toyota dealership was giving me some had been a non Toyota owner for about 20 years, until my wife bought one recently. When my current car and non Toyota dealership was giving me some problems I decided to try to just start fresh with a new car. My first choice was a Toyota. Service Manager George met me at dealership, and listened to my challenge, and more importantly he HEARD me. He directed me to both the best car that would meet my needs/available funds/situation and to C.L. who was an excellent sales guide during the process. Cindy was delightful in helping us wrap up the financial end of the matters. In summary, I felt like I was appreciated, and not someone from whom the organization was just making money from. I am so happy to be back, with this experience, to the Toyota family, and cannot say enough great things about my excellent experiences leasing my latest car from Jack Taylor's Toyota. More

They were extremely helpful on short notice when I could not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it not start my car. I called and Sterian diagnosed the problem and talked me through how to restart car with cables over the phone so I could bring it in to dealership immediately to check it out. Diagnosis checked out and it was necessary to replace battery, which was done rapidly and efficiently within a short time of my first phone call. All of this done in latter part of afternoon. Very pleased with service. More