Alexandria Toyota

Service Department I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've bee I've been bringing my Prius to Alexandria Toyota for over 6 years. I've almost always received great service, and when I've had complaints they've been responded to immediately. Only once did I feel I was being sold something (tires) I didn't need. They happily provide shuttle service to the nearest Metro station, which makes getting service a lot easier. More

Service Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best servic Efficient, friendly, competent, easy on line scheduling, delivered as promised, every member of the staff is helpful. Paul Sonnhalter is best service rep I have dealt with in years. More

Truly amazing My boyfriend and I had been car hunting since about February. Finally it was time. We spent over 6 hours at a different dealership on Monday, trying t My boyfriend and I had been car hunting since about February. Finally it was time. We spent over 6 hours at a different dealership on Monday, trying to buy a used car. The they quoted us a highway robbery percentage. This being my first car buying experience, I went home and hated the idea of ever looking at a car dealership. I even cried at how horrible it was. Tuesday my boyfriend went by himself, spoke with Kevin, and we drove away in a *new* XB. I have never met a more polite and thoughtful staff. Everyone was amazing and really changed my thought process. I cannot thank every employee there, Kevin and Cindy especially, for being so amazing and so accommodating. In a very strange way, it was one of the most pleasurable experiences I've ever had. There's nothing like being treated like you matter, you're important, and your business is wanted. More

a great place to get your car serviced I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very p I went there for a 15,000 mile check up with my 2012 RAV 4, everything went very smoothly. There was a short wait time. The service advisor was very professional and customer-service oriented. I would recommend this dealership to anybody. More

Not what it use to be Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were maki Had the van in for service today. Changed my week to bring it in Tuesday rather than Thursday. Told them I need 4 tires, brakes because they were making noise, oil and filter, fuel filter and make the AC run cold again. All I got were tires :( what happened? I get a report saying I need brakes, oil and filter change and my AC should be cleaned...WTF! Just tires, come on folks I could of gone to NTB to get tires and save about 500 dollars. that's the same place Alexandria Toyota got my tires today. I brought it to the "dealer" for the other problems and all I got was a computer print out of what I already know I needed. What happened? Nobody listening over there any more. Now I'll have to deal with a rejected inspection sticker next month due to badly worn brakes and emissions problems. Thanks. there won't be a next time. More

Best Toyota Service Center in Northern Virginia I've had my 2008 and 2011 Prius cars serviced at other Toyota service centers in Northern Virginia and I will always return to Jack Taylor's Alexandri I've had my 2008 and 2011 Prius cars serviced at other Toyota service centers in Northern Virginia and I will always return to Jack Taylor's Alexandria Toyota because they keep their records straight, they respond and provide appointments quickly, give good advice on recalls, run your car through the wash when done, return it to you without paper mats and tags still on the car, provide good value for services rendered and treat you like family. They have clean, welcoming waiting room areas with comfortable chairs and a great coffee machine! My Dad serviced new cars for 25 years back in Ohio and this is the first place I've found in Northern Virginia that knows what he knew; treat 'em right and they'll likely buy their next new car from you. More

SUPERB CUSTOMER SERVICE is the KEY DIFFERENTIATOR! Initially, I purchased a "used" 2009 Toyota Highlander Hybrid from Jack Taylor and it was done in a professional manner, with no haggling and a decent Initially, I purchased a "used" 2009 Toyota Highlander Hybrid from Jack Taylor and it was done in a professional manner, with no haggling and a decent value received for my trade-in. Dealers make their greatest profits from the sales of used vehicle (not new) and also from their service/maintenance; which is counter intuitive given that most car manufacturers offer the seemingly splendid warranties. In the past, I've always simply found the best local mechanic/repair shop and stuck with it, having found dealerships too expensive and oft-times unresponsive to customer needs. Jack Taylor's Alexandria Toyota-Scion is a notable exception in the industry and I've been quite impressed with their Service Department in general, and Ms. Simpy Behl in particular. As my Service Advisor, she has demonstrated consummate professionalism, extensive knowledge of my vehicle and its component parts, and unfailing personal courtesy in our numerous dealings. Simpy always takes time to explain exactly what is to be done in the service and reviews any developments (like specific out-of-limits considerations in wheel alignment parameters, different tire manufacturer tread/wear considerations, etc.) that she believes important for me to understand in the complete service experience. She once even recommended that I wait a few months to obtain additional benefit from my existing tire wear--with no worries about safety--before taking advantage of the dealer "Buy 3, Get 1 Free" Special. (I did wait and later bought the new tires on a follow-on special.) Ms. Behl fields any and all questions with patience and grace--never seeming harried by the busy work environment--where she calmly handles phone calls, interruptions from her colleagues seeking her advice on customer service issues, and coordinates loaner cars and financial matters without missing a beat. I would come back to Jack Taylor based on her performance alone and the genuine trust she engenders; but everyone in the service department appears to convey the same professional attitude, effectiveness, and kindness toward the customers, no matter the situation. I'm equally impressed with Nadir and Becca in the loaner/rental car division and the proficient personnel processing payments. That Jack Taylor personally solicits feedback (including responding to all e-mails) is rare in any business, let alone the automotive arena. When it comes time to purchase my next Toyota product, I have every intention of returning to Jack Taylor because of their stem-to-stern superior performance, winning attitude, and treatment of the customer as family. More

Excellent car buying experience During my purchase of a new vehicle I worked with Sales and Leasing Consultant Jim Brotherton. Mr. Brotherton was a great co-pilot during my recent p During my purchase of a new vehicle I worked with Sales and Leasing Consultant Jim Brotherton. Mr. Brotherton was a great co-pilot during my recent purchase; he was professional, knowledgeable and personable. It was refreshing to work with the type of person that my employer needs to hire more of, Humble and Professional. More

Was scheduled for oil Change On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Pro On Friday the 2nd 2014 was going to Toyota for an oil change and on my way to there, I noticed when applying the brakes my car will start shaking. Problem was reported to the mechanic. Few minutes later the rep came to let me know about the diagnostics. My rotors we were rusted and could not be fixed. My only option was to new ones installed as well as my brake pads. Before leaving I asked specifically to keep aside the parts for me. This is something that I usually do when repairs are done my car. Was told that the parts weren't available and I could only have my car the following day. To my surprise my car was ready 2 hrs later. What a strategy. I decided to come only the following day. I was very shocked to see the invoice. When I asked again to the rep the old parts, she told me...you remember I showed them to you yesterday on the forms and she changed the subject right away just to distract me . When I left your station something was just not right and was bothering me. Decided to return and ask again for the old parts just to confirm that indeed the parts were replaced. Rep told that me that the parts were already thrown away. Hard to believe that in less than 24 hrs she couldn't provide me with the old parts. Well to this day I do not believe that I have new parts. Verification can be done but would not want to incur more expenses. Your invoice was exorbitant and I can assure I am done with Toyota and from now on I will only deal with independent mechanics More

My Sales Experience I drove 5 hours to purchase my new corolla from Jack Taylor's Alexandria Toyota. I passed many Toyota dealerships to do so. Eric C. was my salesman an I drove 5 hours to purchase my new corolla from Jack Taylor's Alexandria Toyota. I passed many Toyota dealerships to do so. Eric C. was my salesman and Van handled the financing part. Great experience. Two years ago my assistant purchased her Corolla from Alexandria Toyota and my bookkeeper will be making the trip in the near future to purchase her car. More