Alexandria Toyota

Alexandria Toyota is Quality from beginning & is on-going! This is one terrific dealership. The sales people are knowledgeable, not pushy, listen and are interested in helping you find what your looking for in This is one terrific dealership. The sales people are knowledgeable, not pushy, listen and are interested in helping you find what your looking for in a vehicle. The service department is WONDERFUL! They are friendly, helpful & get matters fixed in a timely way. If there is a problem or a delay occurs due to additional repairs needed, they take the time to explain what additionally needs to be done, why, how much longer the service will take and any costs involved. The employees are neat, clean, know their work and do the job right the 1st time! I stopped in today as I was passing the dealership. I had an appt for tomorrow morning but hoped the car could be checked out right then. I spoke with Paul Sonnhalter. I said I'd prefer to come in for my next day appt rather than wait for a long time today. Well, Paul got the car checked out & ready to roll in no time flat! Excellent Job! This is the service I've come to appreciate & depend on. This is Alexandria Toyota! More

Great sales experience I chose Alexandria over Koons because they were straightforward, understood what we needed and wanted in a car (and not what the dealer wanted or need I chose Alexandria over Koons because they were straightforward, understood what we needed and wanted in a car (and not what the dealer wanted or needed), and worked to meet our needs. They were prompt with answers via email, answered questions clearly, did not try to upsell, and were friendly. That sealed my decision to use this dealership and would recommend them to anyone to try them out versus the competition. More

Superb service at Alexandria Toyota--Hilary Stephenson I have been using this dealership for service on my 1003 toyota for about 3 1/2 years since moving up to this area. Nothing but excellent service--rec I have been using this dealership for service on my 1003 toyota for about 3 1/2 years since moving up to this area. Nothing but excellent service--recommend George Queen, service manager for your contact person. They have caught one problem that could have been fatal if it had happened on the open road (broken "dog leg") but thanks to my having kept up on regular maintenance, there is, overall, nothing mechanically wrong w/ the vehicle. So, I asked them recently to have the bumpers replaced & repaint entire car. Looks like new and no recalls in my future! I have NEVER felt that being a woman was the least bit a disadvantage around there--I'd guess that a half or more of the people I see bringing in cars for servie or looking at new cars (which I did before I went the repaint route) are women. Added attractions--there are plenty of chairs in which to sit near a TV, or in a quiet room for laptop users. Free (I think) coffee, and clean rest rooms. More

What a great deal! We got a better model than we expected while paying almost the same price as we plan with assisting from Lin. We definitely come back to Toyota again. We got a better model than we expected while paying almost the same price as we plan with assisting from Lin. We definitely come back to Toyota again. More

Outstanding Service Having had multiple bad experiences with service at the Toyota dealership where I purchased my car in NY, I had sworn off ever bringing my Solara back Having had multiple bad experiences with service at the Toyota dealership where I purchased my car in NY, I had sworn off ever bringing my Solara back to Toyota for routine maintenance or any service. However, when it began riding rough and idling loudly, I brought it to Alexandria Toyota (near my new home) to see if whatever it was would be covered by my extended warranty. Long story short, they won me over. Paul Sonnhalter provided exceptional customer service, correctly diagnosed the problem with the throttle body and confirmed that the repair was covered by my warranty. As a single woman, there are few things more intimidating and uncomfortable than bringing your car in for service. Paul was courteous, respectful, took the time to explain the issue, made me feel comfortable and confident I wasn't being taken advantage of. It may seem cliche, but when Paul shook my hand (at each and every visit) I had the distinct feeling he was someone who still believed (as I do and my dad taught me) that a handshake meant something in terms of trust and integrity. Without question, I will bring my car back to Alexandria Toyota for any and all services from here on out. Every dealership should have a Paul Sonnhalter. More

Review I bought my Toyota camry from this dealer. Since from my visit to their, till now their costumer service & car service quality are highly appreciated I bought my Toyota camry from this dealer. Since from my visit to their, till now their costumer service & car service quality are highly appreciated. Keep it up your good job. More

Outstanding Experience - Paul Sonnhalter is a Winner! This was my first visit to Alexandria Toyota and it was outstanding and quite impressive. Paul Sonnhalter felt like an old friend. His 'bedside / de This was my first visit to Alexandria Toyota and it was outstanding and quite impressive. Paul Sonnhalter felt like an old friend. His 'bedside / dealership manner' is surely one to patent. He's quite a natural and sincere human being. He responded to a 'last minute' , urgent matter with ease and assurance he could handle my request. He understood the importance of taking care of the mandatory maintenance on my daughter's vehicle and the comfort every parent feels when their child drives back to school. Thank you Alexandria Toyota and I personally thank you Paul for your patience and 'can do' attitude. More