Alexandria Toyota

worth the hour drive I have always hated shopping for a used car. CL was my salesman and he was waiting for my arrival after speaking by phone. From him to the finance man I have always hated shopping for a used car. CL was my salesman and he was waiting for my arrival after speaking by phone. From him to the finance manager great service. I had a service issue 3 days after purchase, all taken care of by CL. Felt like I was buying a car with my dad. What a great guy. More

At home experience. I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is becau I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is because he has always helped me make best decisions about the vehicles I wanted to purchase. On top of that, Jason Baker in service department is the best among the best service team. I am an engineer myself and understand the importance of pin pointing the problem to get it fixed. Jason Baker has the ability to listen to my needs, understand, identify and correct the issues that require a smooth and safe operation of my vehicles. In fact, he always handles my vehicles as his own. You can't find this personal level of customer service at other dealerships. Jack Taylor's service department has honored my warranty requests without hassle, has issued multiple coupons that saved me hundreds of dollars. I would recommend the dealership to anyone without a second thought. I hope this helps many prospect buyers make a better decision. More

Recognizing what could have been a serious problem I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 t I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 to have the vehicle checked prior to my trip to Chicago to visit my family. Mr. Parsons greeted me and agreed to check things out and perform some minor scheduled maintenance. He returned saying that the steering seemed heavy to him and requested my OK to check into the matter. I agreed. He returned showing me a bearing that was making a grinding sound. The parts were replaced and I was amazed at the difference in the steering! Had that part failed during my trip I could have had a bad accident. With over 125,000 miles on the vehicle the need for the repair was not unusual I would think. Great work by the team at Alexandria Toyota! Mr. Bell and Mr. Parsons remembered me on my latest visit. This time for a change of tires. My thanks to the service department at Alexandria Toyota for keeping my Highlander safe and road ready! More

Fast Fix Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it fixed immediately. Once again, my car was fixed promptly and with very little wait. I was back on the road with my car fixed in less than an hour ...-and without having to make an appointment. More

The salesman was straight forward Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money More

CL is a great salesman C.L. was genuinely concerned about my happiness even after purchase. He worked with the price until I was satisfied. I would recommend him to my fri C.L. was genuinely concerned about my happiness even after purchase. He worked with the price until I was satisfied. I would recommend him to my friends. More

Great Customer Service! I purchased a Mercedes SUV from Jack Taylor's Alexandria Toyota dealership. My sales rep, C.L. Coles treated me with the highest level of customer se I purchased a Mercedes SUV from Jack Taylor's Alexandria Toyota dealership. My sales rep, C.L. Coles treated me with the highest level of customer service and made my buying experience an enjoyable one. They gave me a loaner car to use for several days until my car was ready for delivery and C.L. even tracked down the spare keys from the previous owners and delivered them to me! I highly recommend C.L. Coles and Jack Taylor's Alexandria Toyota for a great car buying experience! More

Great Customer Service!!...Great Experience!! I purchased a Volvo XC60 from Jack Taylor's Alexandria Toyota dealership in November and couldn't ask for better service in working with Mr. C.L. Cole I purchased a Volvo XC60 from Jack Taylor's Alexandria Toyota dealership in November and couldn't ask for better service in working with Mr. C.L. Coles. He was professional, knowledgeable and provided the highest of customer service to my family and I during the entire process. I drove away in my dream car and rested easy from a wonderful experience! More

My experience with the salesperson Benjamin Proctor was my salesperson who greeted me with a smile. He was knowledgeable and professional. He was very patient and understood what I nee Benjamin Proctor was my salesperson who greeted me with a smile. He was knowledgeable and professional. He was very patient and understood what I needed.The best ever. Nancy Carreras/Odenton, Md. More

OUTSTANDING CUSTOMER SERVICE C.L. COLES The knowledge and superior customer service that Mr. Coles provided to my elderly father, surpassed Excellence. Honored to refer future buyers. Thank The knowledge and superior customer service that Mr. Coles provided to my elderly father, surpassed Excellence. Honored to refer future buyers. Thank you Jack Taylor for giving us the opportunity to work with C.L. Coles. More