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Alexandria Toyota

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.6
732 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 732 reviews

April 30, 2024

Jaime Cardona and the sales team did a great job in finding me a 2024 Camry XLE for lease, very happy with the car More

by edavidluria
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jaime cardona
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May 02, 2024 -

Alexandria Toyota responded

Hi Edavidluria, thank you so much for your positive comments about Alexandria Toyota!

April 29, 2024

Very nice group to work with. Great people. Very pleased with my new truck. If your looking for a good car buying experience in the DMV this is the place you wanna be. More

by bsotero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Artis
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May 01, 2024 -

Alexandria Toyota responded

Hello, thank you; we appreciate your feedback and hope you are enjoying your new vehicle!

April 29, 2024

He is not explaining well to us, when I bought the Toyota rav 4 xle there is no duplicate key and no floor mat in the floor More

by Nenita Sagum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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May 02, 2024 -

Alexandria Toyota responded

Hi Nenita - we tried calling you to address your concerns. We are very sorry to hear of your frustrations. Please call us at 703-684-0700 and ask for Laura at your convenience.

April 15, 2024

My car is regularly serviced by the Platinum Team. They do a fantastic job, especially Technician Sterian Tuluceanu and Service Writer Jenny K.. Thank you! More

by Diane T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterian Tuluceanu, Jenny Kirby
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Apr 17, 2024 -

Alexandria Toyota responded

Hello Diane, thank you; we appreciate your feedback!

April 13, 2024

great team, great service. very customer oriented. every person I dealt with was knowledgeable and helpful. More

by james76collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Simpy, Caesar
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Apr 16, 2024 -

Alexandria Toyota responded

Hello James, we appreciate you taking the time to leave us this feedback.

April 12, 2024

We recently purchased a 2024 Toyota 4Runner and could not be happier with the experience. Douglas Quintanilla was low pressure, extremely knowledgeable, and very helpful. Imad Alkadi in finance was also 100% More

by brodersen101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Quintanilla
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Apr 16, 2024 -

Alexandria Toyota responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

April 11, 2024

I got railroaded crook salesman lying cheating are there ..I can only tell u the way things are on one is honest everybody is cheat . More

by Faysalhassan900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Alexandria Toyota responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please give our customer relations manager Laura a call to better assist you. 703-778-3802

April 10, 2024

Jenny is my service advisor, and she is wonderful! I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires aft More

by lloyds
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
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Apr 12, 2024 -

Alexandria Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Thank you for being a loyal customer!

April 06, 2024

Happy with their service department. They take good care of the vehicle I purchased here in 2004. More

by Happy Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
Print
Apr 07, 2024 -

Alexandria Toyota responded

Hello, we appreciate you taking the time to leave us this feedback.

April 05, 2024

The entire staff was extremely helpful. All my needs were met and questions answered. Excellent. More

by Christopher.gilpin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emna Amara
Print
Apr 06, 2024 -

Alexandria Toyota responded

Hi Christopher, Thank you for taking the time to let us know how we did. We hope you have a great day!

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