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Alexandria Toyota
Alexandria, VA
732 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 732 reviews
December 26, 2024
Regina was very friendly and professional. She kept me informed from the delivery of parts to completion of work on my truck. Also, the lady in the rental office was very friendly. She kept me informed from the delivery of parts to completion of work on my truck. Also, the lady in the rental office was very friendly. More
by ineztime2
Employees Worked With
Regina
November 25, 2024
Poor response to phone calls and text messages. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. More
by Dat Chu
Employees Worked With
William Ozpeker
November 15, 2024
We have worked for months trying to resolve issues regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promise regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promises they have not been willing to make good on. Has been a disappointment from square one. More
by tnifong58
Employees Worked With
jorge miranda
November 15, 2024
Bought a vehicle from out of state (North Carolina) so entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had to call 4 times and leave voice mails (none were returned) before finally speaking to someone (Brianna Grimes) who could assist us. She was helpful and promised to get us what we needed. Hopefully this will end what has been a very frustrating experience. More
by tnifong58
Employees Worked With
Jorge Miranda
September 21, 2024
It was an excellent experience. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. More
by mikitinaseyoum
Employees Worked With
August 25, 2024
Jenny is friendly and provided outstanding service as an Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have additional questions, she responded in a timely manner. It is pleasure doing business with her at the dealership. More
by Faithashton3
Employees Worked With
Jenny Kirby
August 08, 2024
Today I needed to leave my vehicle for maintenance and solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register my car and escorted me to rent a vehicle for the day with Marij. Thomas took care of my truck, was very communicative and it was ready really quick. Appreciate the extra mile you all gave! Thank you all for the great service today! More
by Marie
Employees Worked With
Service Department
