Alexandria Hyundai

Very satisfied Staff did an excellent job of meeting my needs , I went in to the dealership wanting to buy a Santa Fe and I indeed left with one, no one tried to up Staff did an excellent job of meeting my needs , I went in to the dealership wanting to buy a Santa Fe and I indeed left with one, no one tried to up sale me or steer me way from the vehicle I wanted to purchase, I him gave him a ballpark figure I wanted and the options I wanted, no hassles at all they did a great job of meeting my expectation's from sales to finance.I am very satisfied with my vehicle and the level of professionalism demonstrated ! More

NOT the car buying experience I was dreading! I've been putting off buying a vehicle because I didn't want to go through all of the haggling and pressuring that you hear about at dealerships. I ex I've been putting off buying a vehicle because I didn't want to go through all of the haggling and pressuring that you hear about at dealerships. I experience none of that at Alexandria Hyundai. All prices were upfront and my Santa Fe Sport was delivered in the exact specifications that I requested! Would definetly recommend this dealership to friends and family. More

Delivered what they promised Received TrueCar price email with better than TrueCar price. Went to dealer showed email to the salesman and he asked if I wanted to test drive. Si Received TrueCar price email with better than TrueCar price. Went to dealer showed email to the salesman and he asked if I wanted to test drive. Since I already had test driven the same car at a different dealer who did not want to match Alexandria Hyundai's price, I refused the test drive. The salesman brought the car and the exchange took about 30 minutes from start to keys on hand. Highly recommend to other purchasers. Go with TrueCar price and you'll be pleasantly surprised. More

Great experience! Of all the dealerships I visited in the area, this place was by far the best! The staff was friendly, knowledgeable and easy to work with! I felt like Of all the dealerships I visited in the area, this place was by far the best! The staff was friendly, knowledgeable and easy to work with! I felt like Eugene had my interests in mind and was courteous while presenting all of my options. Thank you for such a great experience! More

A great dealership My overall experience with the Alexandria Hyundai dealership was great! The staff was very nice and welcoming. They answered all the questions I was c My overall experience with the Alexandria Hyundai dealership was great! The staff was very nice and welcoming. They answered all the questions I was concerned about, and they didn't force me in buying a vehicle. Overall, I would recommend anyone seeking a new or used vehicle to visit Alexandria Hyundai. More

Great car, bad expierence. I live in Fl and this was the only car with color and options I could find in the SE USA. I love the car but am very unhappy with the communication of I live in Fl and this was the only car with color and options I could find in the SE USA. I love the car but am very unhappy with the communication of the salesman and service I was provided. I never even got a call back after leaving a message for the “sales manager” when I called to complain. Very poor communication and a complete blunder on the delivery time of my vehicle. His communication was poor through the entre deal and unprofessional at times actually telling me to "chill baby", I still have the texts to prove it. He also couldn't do something as simple as getting me a badge for the back of the car telling me "it’s cheaper online". That is a poor model of customer service IMO. It's not like I live right around the corner and could just drive up to verify everything was ok, I think I deserved better communication and assistance for the $38K I spent and I did not get it. I also ordered custom seats and asked for pics of them before they were installed to verify correctness…..I didn’t get it. Finally no one from the dealership has called to verify I actually took delivery of the vehicle being as my neighbor had to sign for it or at least to make sure that I was satisfied with my purchase and service. By the way, delivery was scheduled when I wasn’t in the state against my instructions and my car was filthy and unwaxed on the exterior. Totally disappointed with the service but I love the car. More

great Overall great service when I walked into the store I was treated professionally and they did not haggle. I appreciate the honesty and the ability to g Overall great service when I walked into the store I was treated professionally and they did not haggle. I appreciate the honesty and the ability to get a deal done More

Worst Dealership Service Experience I've Ever Had STAY AWAY! I wish I could give them -5 stars. This has got to be the WORST car dealership I have ever dealt with in regards to the service department. STAY AWAY! I wish I could give them -5 stars. This has got to be the WORST car dealership I have ever dealt with in regards to the service department. It must be my fault, because fool me once shame on you, fool me twice shame on me, right? Experience 1: I brought the car in for a standard oil change. Everything went great, but when i came to pick up the car there were several noticeable dents and scratches in the driver's door. I pointed this out to the service manager Gerald and he said he would need to go back and review the security footage to confirm they caused these scratches (without question they did). Well apparently their security cameras weren't functioning or aren't configured properly because he said he wasn't able to see my car at all, which was left in their "care" for the entire day. They finally agreed to fix the damage, but it took them 3 days, and they refused to admit it was their fault. I also had to continuously follow up with THEM, and they either never returned my calls or it took them hours to do so. Experience 2: I received a recall notice regarding my car, and it was due for another standard round of service, including a tire rotation, so I brought it in, because I believe in second chances and theyre very close to where I live. When I spoke to the service "advisor" I told him there might be a small leak in one of the tires. When I picked up the car they informed me that there was no issue with the tire. I was skeptical of this and told him that about every 2 weeks the pressure gets low in just that one tire so there must be an issue. Well 2 weeks later the low pressure light came on and I checked the tires, and it was the SAME EXACT TIRE that was low. So I called that night and scheduled an appointment for the next day. I dropped the car at 8 am that morning, and informed them of the issue. The service advisor that morning told me their was a recall notice for the car as well. I said that should have been taken care of when I was here 2 weeks ago (apparently they dont keep records of the services they perform on site). Regardless, After dropping the car at 8 am I waited until around 3:15 pm to call and check on the status so I could arrange my plans for the evening. Well at 3:15 I was told that someone would have to check on the status and call me back. An hour later still no word from them so I called back. I waited on hold for 10 minutes and nobody came back on the line. I called back. Again, waited on hold for 10 minutes until somebody came on the line and said they would check on it. At 4:45 I was told that the car was first being brought in to the shop to be looked at. Close to 6 pm I got a call that they did in fact find a puncture in the problem tire and that it would need to be replaced. They also recommended replacing the other 3 tires as well. Keep in mind that the car was brought in 2 weeks prior and whoever checked out the car with their "multipoint inspection" found no reason to replace or fix ANY of the tires. I told them that the punctured tire should be covered under the extra warranty I purchased (which it is). They called THEIR warranty company, because apparently each dealership uses a different company, and I bought the car somewhere else. When the service "advisor" said I didnt have a warranty with the company they use he said he would have to look into it and get back to me. At 7:15 pm I finally got a call back saying the tire was going to be replaced and covered. At 7:50 pm I finally get a call saying the tire had been replaced and the car is ready for pickup. The "advisor" also told me that they were going to do me a favor and allow the car to be released to me that night even though the warranty company had not yet sent the payment to them (under the warranty there is no out-of-pocket charge), so not sure why it should have been my problem. Finally after having to take a cab out to the dealership, I was able to pick up my car. I checked the tires using the penny method, and not a single tire seemed to need to be replaced. In total, it took them 12.5 hours, to fix a tire they initially said was fine. I will absolutely never go back to this dealership for service or sales and I strongly caution anybody else from utilizing their services. If you value your time, money and sanity do yourself a favor and avoid this place at all costs. More

Patience! We had a chance to walk out side to talk several times before we made our offer! The saler just let us take our time! We had a chance to walk out side to talk several times before we made our offer! The saler just let us take our time! More

great experience I would totally recommend this dealership to everyone. Great customer service and very kind people. Everyone is nice and happy. I'm very happy with my I would totally recommend this dealership to everyone. Great customer service and very kind people. Everyone is nice and happy. I'm very happy with my Tucson. More