Albany Toyota

Everything i needed Victor Edwards was terrific for me. He had the exact rig I was looking for. Brand new with wrappings still on it. Only 2 miles on odometer. He answere Victor Edwards was terrific for me. He had the exact rig I was looking for. Brand new with wrappings still on it. Only 2 miles on odometer. He answered all my emails and phone calls promptly. He had the whole programmed wired up tight and there were no surprises. Vehicle (4Runner) was freshly washed and ready to go when I pulled in. Very smooth process including financing using pre-approval from another lender. Would not hesitate to go again at Lassen Auto for my next vehicle purchase. More

Lassen Chevrolet is awesome!! Ben Phillips just sold us a Chevy pickup and he was nothing like any other dealer we've been to. He was incredibly honest with us throughout the proce Ben Phillips just sold us a Chevy pickup and he was nothing like any other dealer we've been to. He was incredibly honest with us throughout the process and we would not hesitate to recommend him to anyone. Jody More

lassen We had a great experience working with Ben. Definitely will send people in. Thanks again for all the hard work and the fun day worth the trip We had a great experience working with Ben. Definitely will send people in. Thanks again for all the hard work and the fun day worth the trip More

Great place to do business We had a very pleasant experience buying a truck from lassen. Ben was a lot of help and fun. We will recommend to everybody we know We had a very pleasant experience buying a truck from lassen. Ben was a lot of help and fun. We will recommend to everybody we know More

Wonderful Car Buying Experience Ben quickly helped me find a car with all the features I asked for and more, and for a great price. The transaction was quick and hassle free. It is o Ben quickly helped me find a car with all the features I asked for and more, and for a great price. The transaction was quick and hassle free. It is obvious that Ben cares about his customers. Highly recommended. More

Bitchin Camaro After several months of informed discussions, and because of general life obstacles, I was not able to get to the Lassen Store and check out a Camaro After several months of informed discussions, and because of general life obstacles, I was not able to get to the Lassen Store and check out a Camaro I had my eye on. When I finally was able to get there, that one had sold, but by chance another one came in and took its place. Drove it, Loved it, Bought it! After getting to know Victor, it was like buying from a friend. I was treated with respect, without pressure and even with some humor thrown in. I would recommend Victor to everyone, period. More

$40 oil change for 3.7 qt of oil. As of November 1, 2015, they raised the price of an oil change from $29.99 to $39.95. According to a women up front, the business wasn't making enough As of November 1, 2015, they raised the price of an oil change from $29.99 to $39.95. According to a women up front, the business wasn't making enough money at $29.99 so they decided to bump the price up. FYI, this is the cost for a 2006 Toyota Prius, and it doesn't even include a tire rotation or a carwash. I can get my 2006 Dodge Cummins turbo diesel (12 quarts of oil and a filter) serviced for $49.95. $39.95 for 3.7 quarts of oil and a five dollar oil filter is unreasonable and offensive. Also, Lassen Toyota has decided the service interval on a 2006 Toyota Prius is every 3000 miles and no longer 5000, this appears to be a gimmick. I've been getting my oil and other services done here for several years, after this unexpected price bump I'll gladly take my business across the street to Honda where they still do reasonable $25 oil changes. More

excellent truck buying experience Victor Edwards is a great sales person . I have the truck I wanted at a great price. Victor and the staff at Lassen went too great lengths to find me Victor Edwards is a great sales person . I have the truck I wanted at a great price. Victor and the staff at Lassen went too great lengths to find me this truck and treat me right! More

Great customer service and knowledge of their products We will contact Victor Edwards anytime we are in need of a vehicle. Thanks for your knowledge, customeer service and ease of purchasing our 4 Runne We will contact Victor Edwards anytime we are in need of a vehicle. Thanks for your knowledge, customeer service and ease of purchasing our 4 Runner More

Service department is very slow and incompetent Our Prius has been serviced by Lassen since it was purchased there in 2008. We purchased it from the original owners and have continued bringing it to Our Prius has been serviced by Lassen since it was purchased there in 2008. We purchased it from the original owners and have continued bringing it to Lassen for the last 3 years. Service, never very timely, has gotten worse. Today an oil change scheduled for 9:00 AM took 1 hour and 45 min. They had put the wrong oil in and had to drain it. But no one came out and explained that to me while I sat and waited and waited. The last time my husband took the car in, they forgot to work on our car altogether! He also was sitting out there waiting. Another time they dropped us off at a coffee shop and after they called us and said the car was ready, it took them another hour to come and get us! Time for us to go somewhere else for service. Lassen needs to write down the time customers arrive and the time they leave on their service records. Then they need to analyze these times to see if the problem is poor scheduling, not enough staff, or incompetence. And then fix the issues. And train their staff to be apologetic for even legitimate delays. More