Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Albany Toyota
Albany, OR
166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 166 reviews
April 12, 2026
DO NOT BUY A USED CAR FROM THIS DEALERSHIP. I haven't had my car a year yet and I'm almost up to $4000 in repairs.. they offer to buy my car back at less than half what I paid... what good do I haven't had my car a year yet and I'm almost up to $4000 in repairs.. they offer to buy my car back at less than half what I paid... what good does that do. I'm still paying for a dead horse. Do yourself a huge favor... stay away from Albany toyota More
by russkiplinger6
Employees Worked With
Don't remember
April 03, 2026
Always cordial, communicative and understanding. Flexible when needed when dropping off the vehicle. And the facility is always clean and presentable. Flexible when needed when dropping off the vehicle. And the facility is always clean and presentable. More
by bilbo5919
Employees Worked With
Unknown
March 22, 2026
We drove 7 hours to purchase this vehicle after communicating with the dealership for weeks, expecting everything to be ready when we arrived. Unfortunately, that was not the case. Ty made it se communicating with the dealership for weeks, expecting everything to be ready when we arrived. Unfortunately, that was not the case. Ty made it seem like we’d be in and out when we got there. But we couldn’t even go through with the deal, the car was still linked to the previous owner’s account, which meant we couldn’t even charge it. On top of that, the battery was not fully charged, and we were told it would take up to 12 hours to do so. When we test drove the vehicle, the battery performance was extremely concerning—it was dropping about 1.7% per mile. This was incredibly disappointing after traveling such a long distance. What made it worse was that the sales manager, Jim, did not seem concerned and did not offer any real solutions. Overall, this was a frustrating and unprofessional experience. More
by amandasimpson329
Employees Worked With
Ty, Jim, Erin Sheleny
March 22, 2026
Drake was an excellent salesman. Quick with answers, and precise with his responses. I believe he will do well as a salesman, with added experience. Quick with answers, and precise with his responses. I believe he will do well as a salesman, with added experience. More
by matthew.oleman
Employees Worked With
Drake Dougherty
March 04, 2026
Chad Cannon PATIENTLY worked with me for several hours! What a breath of fresh air! He was highly-professional, super-polite and respectful, amazingly knowledgeable (having been in the business 15 years) What a breath of fresh air! He was highly-professional, super-polite and respectful, amazingly knowledgeable (having been in the business 15 years), and had the ability to explain things well. But just as importantly, he was always CALM, relatively QUIET, and DIDN'T TALK TOO MUCH!!! This gave me opportunity to think, ask innumerable questions about the product, and then think some more. I sensed that Chad sincerely wanted to be HELPFUL, regardless if a sale ultimately occurred. New cars (with multiple safety features) are quite complex, so, after-sale follow through is more important than ever. Three days after my purchase, I returned to the dealership specifically to allow Chad to methodically teach me how to use some of my car's impressive technology. When it comes to adopting unfamiliar technology, I learn best through multiple short lessons instead of a single marathon session. More
by Rodney Wren
Employees Worked With
Chad Cannon
February 21, 2026
I worked with Cody, Tanner, and Tammy and they were absolutely amazing!! We got financed from home then went to the lot for a test drive once we were approved. The longest part was financing but we did absolutely amazing!! We got financed from home then went to the lot for a test drive once we were approved. The longest part was financing but we did that comfortably from home. They got me the car I wanted for the price I wanted. By the time the test drive was done we just signed the papers and were done. It was a great, fast, and friendly experience. I love my new beautiful car!! We will go to Albany Toyota for life!! More
by stormymiah05
Employees Worked With
Tanner, Cody, and Tammy
February 18, 2026
Albany Toyota is so professional, friendly, excellent customer service and gave us the car we wanted at a very competitive price. Highly recommend this dealership! customer service and gave us the car we wanted at a very competitive price. Highly recommend this dealership! More
by evahamaker
Employees Worked With
Erin Sheleny
February 16, 2026
I was welcomed promptly with courtesy. The explanation of offered service and estimated wait time was clear. I felt confident my old car was in good and able hands. I was pleased with the The explanation of offered service and estimated wait time was clear. I felt confident my old car was in good and able hands. I was pleased with the summary of work done and thorough explanation written for me to keep. Thanks to all Albany Tpyota service department. More
by sandmann222
Employees Worked With
Sorry I don't remember name
