Albany Toyota
Albany, OR
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Poor Service Department They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one tha They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one that was taken out. In the process, they scratched the lower part an marked up the window post. Very poor workmanship. I was told that I did not have make an appointment for an oil change and to just drive up to the place marked "Express Lube", then go inside to get it started. As soon as I pulled up, an old guy came out and said that I could park there and I had to have an appointment! Not everyone in the service department is on the same page and their so called Master Mechanic just uses brute force to try and fix things. I will never go back there and have found a new dealer to get my services done. More
It was just an oil change for Christ Sake. I had an appointment for 10:30 am Saturday. I got there at 10:20 they weren't done with my oil change until 1 PM. 2.5 hours for a simple oil change is I had an appointment for 10:30 am Saturday. I got there at 10:20 they weren't done with my oil change until 1 PM. 2.5 hours for a simple oil change is not acceptable especially from a dealership where you bought you car. I drove all the way to Albany from West Salem so this ended up taking up too much of my day. There was a guy with a diesel pickup that got there later than me at 11 am and he was finished and gone well be fore me. Very very poor customer service. More
No pressure and very knowledgeablestaff Very knowledgeable and not pushy. Smooth and easy car buying experience with Joe and Roxy. Helpful with figuring out gadgets on the car. Would recom Very knowledgeable and not pushy. Smooth and easy car buying experience with Joe and Roxy. Helpful with figuring out gadgets on the car. Would recommend them. Less xx than the usual car lot. Very friendly. More
Smooth and easy car buyng experience! We dealt with Jacob and Gerald. Both gentlemen were personable while remaining professional and knowledge throughout the entire transaction. There w We dealt with Jacob and Gerald. Both gentlemen were personable while remaining professional and knowledge throughout the entire transaction. There was NO sales pressure at any time. Just a great all around experience. More
New purchase 2019 Camry Shopping for Camry. Ames Lay sales person was friendly , knowledgeable, professional. rate Ames a 10+. He made our decision easier to buy on the s Shopping for Camry. Ames Lay sales person was friendly , knowledgeable, professional. rate Ames a 10+. He made our decision easier to buy on the spot. More
Very knowledgeable with no pressure The reason For my rating is that it was the best experience I have had with the purchase of a new vehicle. Tom was most helpful with his knowledge, fr The reason For my rating is that it was the best experience I have had with the purchase of a new vehicle. Tom was most helpful with his knowledge, friendliness and no pressure approach. More
Bought a used vehicle I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman and my experience was really good. He made sure he was with me through the whole process and that I was very happy with the deal. Thanks again Victor. More
Taking good care of customers This was my first new car experience and I am very satisfied with it. Great service, very friendly, takes care of customers with excellence, resolves This was my first new car experience and I am very satisfied with it. Great service, very friendly, takes care of customers with excellence, resolves any arose issues professionally. More
My First New Car Experience Victor was really great and helpful! I didn't know anything about financing a car or how the whole process even worked. Victor took time to explain ev Victor was really great and helpful! I didn't know anything about financing a car or how the whole process even worked. Victor took time to explain everything to me and helped me find the best deal for me. I was able to get a really low interest rate and an amazing new car that I am super happy with. Victor made buying a new car such an amazing experience and I would highly recommend him! More
Pleasant Easy Reasonable Great Price I negotiated with Victor over the Internet for a few days got exactly what I wanted at an excellent price Everyone at the dealership was pleasant I negotiated with Victor over the Internet for a few days got exactly what I wanted at an excellent price Everyone at the dealership was pleasant and friendly and even working with the financial officer was great. There was no manager. You work directly with one sales person and one financial person. How great is that? More