Albany Toyota

Incompetent and UncaringI brought in my Yaris in Incompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine Incompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine belt had already been replaced. After only an hour, they said I needed a new skid plate and sent me home to wait for the part. It arrived and was installed, and I assumed everything was fine. But the noise never really went away. Then it started getting worse. So I took my car back, only to find out that now I needed to replace a $900 part, something that could have been avoided if they did their jobs the first time. On top of that, they tried to charge me a diagnostic fee for my second visit. I’ve driven 500+ miles since the repair and the car still squeals when I turn it on, but I’ll be going to any other dealership to get it fixed. That’s how I found this page. More

Victor Edwards is a fantastic salesman who turned me on to Collective Soul ! Known him for years but he probably doesn't know who I am. to Collective Soul ! Known him for years but he probably doesn't know who I am. More

I recently purchased a used Toyota Highlander from Jacob. I found the vehicle on the internet. I reached out for pricing and Jacob immediately replied. In fact he was fantastic in following up via email, pho I found the vehicle on the internet. I reached out for pricing and Jacob immediately replied. In fact he was fantastic in following up via email, phone & text. I have never purchased a car at a dealership. Even though Lassen Toyota is 70+ miles away I decided to take a chance. it was a great decision! Jacob really cared about my experience. I highly recommended seeing Jacob if there is a car you’re interested in. If o ever purchase a new toyota, I will make the drive to buy from Jacob at Lassen Toyota More

John payne aka popa John ..is the most helpful man I have ever came across..he will bend over backwards to get what u want..he was very kind and made me feel very comfortable..ty my friend. ever came across..he will bend over backwards to get what u want..he was very kind and made me feel very comfortable..ty my friend. More

Papa Payne I live in Olympia Wa, But I Do know that the next car or truck we purchase will be from Mr. John Payne. His kindness and integrity go above and beyond I live in Olympia Wa, But I Do know that the next car or truck we purchase will be from Mr. John Payne. His kindness and integrity go above and beyond, Your company is very fortunate to have him. Thank you, Joni M. Spoltman More

The Chevrolet service department was absolutely the best The customer service is top notch. And they really know what they are doing.......they go above and beyond the call of duty to make it right for th The customer service is top notch. And they really know what they are doing.......they go above and beyond the call of duty to make it right for the customer.....I applaud them..... More

Pain-Free Car Buying Experience I reached out via their website requesting a price on a specific vehicle. In Jacob's first emailed response, he offered a price below what I sought. H I reached out via their website requesting a price on a specific vehicle. In Jacob's first emailed response, he offered a price below what I sought. He answered follow-up questions promptly, and never pressured me to come in. When we arrived, the car was ready and the price remained what was promised ($10 less, in fact!). Roxie in finance did try to sell us some add-ons/warranty, but didn't push when we declined. Overall incredibly pleased with our experience. There were never any games. Instead of feeling like I was in a battle against the dealer, I felt like they were working with me. More

Ricky was fantastic I had an excellent experience dealing with Ricky and the Lassen Chevrolet-Toyota group. They were professional, experienced, and excellent communicat I had an excellent experience dealing with Ricky and the Lassen Chevrolet-Toyota group. They were professional, experienced, and excellent communicators! Ricky even worked way beyond his regular work hours to help provide me with service! Will definitely look these guys up again in the future! More

Buying experience was fine. Scheduling service e Nightmare! I found my Toyota Rav, experience and price was good. They startled pressuring to add extra packages. Got through that, very happy with my Rav. Then c I found my Toyota Rav, experience and price was good. They startled pressuring to add extra packages. Got through that, very happy with my Rav. Then came time for 5000 mile check. Phone multiple times could never reach a live person. Today I called again, no answer again, pushed 0 for customer service. The lady said she was from accounting she could put me through, but it would be the same if I called myself, she said I should leave a message. Then she was rude and started lecturing me on how many phone calls they received and I can't expect them to answer the phone when they are busy! I was upset for being treated rudely, so I said I was going to call another dealer. She said Good, you should! I phoned Corvallis Toyota, they answered immediately. Appointment scheduled in one call. I am Very Disappointed 😞 More

Poor Service Department They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one tha They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one that was taken out. In the process, they scratched the lower part an marked up the window post. Very poor workmanship. I was told that I did not have make an appointment for an oil change and to just drive up to the place marked "Express Lube", then go inside to get it started. As soon as I pulled up, an old guy came out and said that I could park there and I had to have an appointment! Not everyone in the service department is on the same page and their so called Master Mechanic just uses brute force to try and fix things. I will never go back there and have found a new dealer to get my services done. More