Albany Toyota

Overall, not happy with my experience looking at a truck with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen” with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience. More

Just had my vehicle serviced.....OMG, so quick and painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA More

Lassen was a good truck buying experience, they made it easy and quick and stayed late to make sure I got my truck when I needed. easy and quick and stayed late to make sure I got my truck when I needed. More

Sam the service manager and Adolfo have treated me terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the ch terribly and even threatened me that they wouldn’t fix my car since I wrote a review. Charged me $1400 for repairs even though they didn’t fix the check engine light we had them check out. This company couldn’t even get the mileage on my car right, wrongful reporting of the ODO is not good for any car company More

I have contact them twice regarding cars I was interested in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the c in, and did not receive a response either time. I will not be contacting them again. Even if the car I was checking on was no longer available, the courteous thing to do would be to let me know it had sold. That is what I would do. Never burn bridges. More

When our car was in there custody for repairs they did not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover the cost trying to make our insurance pay for it at a 1000.00 Deductible. I asked them to reconsider and there exact words are that we signed they were responsible for damage. Well There is what is legal and what is right. They seem to stand behind paperwork and thank there patrons by cost them another 1000.00 Dollars and insurance claim witch always results in a raised premium for the pleasure of doing business with them. I cant recommend not using them enough. In a world that is filled with lawyer speak and fine print there is what is right and what is wrong. Lassen did what was wrong. More

Incompetent and UncaringI brought in my Yaris in Incompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine Incompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine belt had already been replaced. After only an hour, they said I needed a new skid plate and sent me home to wait for the part. It arrived and was installed, and I assumed everything was fine. But the noise never really went away. Then it started getting worse. So I took my car back, only to find out that now I needed to replace a $900 part, something that could have been avoided if they did their jobs the first time. On top of that, they tried to charge me a diagnostic fee for my second visit. I’ve driven 500+ miles since the repair and the car still squeals when I turn it on, but I’ll be going to any other dealership to get it fixed. That’s how I found this page. More

Victor Edwards is a fantastic salesman who turned me on to Collective Soul ! Known him for years but he probably doesn't know who I am. to Collective Soul ! Known him for years but he probably doesn't know who I am. More

I recently purchased a used Toyota Highlander from Jacob. I found the vehicle on the internet. I reached out for pricing and Jacob immediately replied. In fact he was fantastic in following up via email, pho I found the vehicle on the internet. I reached out for pricing and Jacob immediately replied. In fact he was fantastic in following up via email, phone & text. I have never purchased a car at a dealership. Even though Lassen Toyota is 70+ miles away I decided to take a chance. it was a great decision! Jacob really cared about my experience. I highly recommended seeing Jacob if there is a car you’re interested in. If o ever purchase a new toyota, I will make the drive to buy from Jacob at Lassen Toyota More

John payne aka popa John ..is the most helpful man I have ever came across..he will bend over backwards to get what u want..he was very kind and made me feel very comfortable..ty my friend. ever came across..he will bend over backwards to get what u want..he was very kind and made me feel very comfortable..ty my friend. More