Albany Toyota

My wife and I went to Lassen after having personally purchased several vehicles from them in the past. My family has all purchased several vehicles from them over the last four years. We walked in the d purchased several vehicles from them in the past. My family has all purchased several vehicles from them over the last four years. We walked in the doors and were met by Cory Penrod. He was very helpful and friendly. We explained to him that we were wanting to trade our current vehicle in and purchase a car that was sitting in their showroom. We explained that we would only make a deal if they would give us exactly what we wanted for our current car. We told them that we did not want to waste our time if they would not give us what we wanted. Cory had his manager look at our car and then came back to us and offered us a substantial amount less than what he had told them we would accept. When we told him that we would not make a deal, he left for a while and then another salesman byt he name of Bill Goff came to us. He tried to explain to my wife and I that in theory, they were giving us more than we wanted. When we told him that we didn't want to go any farther, he began to talk down to us and tell us that we did not understand what he was trying to tell us. He then started trying to explain to us how a car dealer works and that we again, "Did not understand". By this point I was getting irritated. When I told Mr. Goff that we were not doing business with them, I asked for a copy of the papers that they had used and when he brought them to me, he again told me, "I know it's just hard to understand". I may not run a car dealership but my wife and I both grew up in family owned businesses. I know that businesses need to make money and I do not need someone trying to explain to me in a condescending way. As I said before, my entire family has purchased many vehicles from Lassen in the past but after that experience, they lost alot of business that day. No one from my family will be back there again. Not even for an oil change. More

After making contact with at least 5 other Toyota Dealers, including our local Toyota dealership in Eureka, California, my husband and I drove from the Eureka area to Lassen Chevy-Toyota (some 670 mi Dealers, including our local Toyota dealership in Eureka, California, my husband and I drove from the Eureka area to Lassen Chevy-Toyota (some 670 miles North of us) to purchase our vehicle. Why? Because they had the exact vehicle on their lot that we wanted; exactly as promised. We became extremely tired of hearing from other dealerships that our white 2010 Toyota Camry, 4-cylinder, with Package 2, Package 3 and Navigation DID NOT exist; or that it had not been released in this (Toyota) region; or, that some other dealer had the vehicle and they could get it 'but wouldn't we rather have the 6-cylinder that they had on their lot'? We were very close to giving up on the purchase of my dream car and buy another make and model car. However, a fleet manager at the Toyota dealership in Stockton, California (about 300 miles South of us) stated that his computer showed the exact vehicle in Albany, Oregon at Lassen's, The fleet manager was kind enough to pro-offer Lassen's telephone number. Our first contact with Mr. Goff was what we like to call 'the perfect connection'. I requested the vehicle's information be e-mailed to me. It WAS the vehicle we were looking for...exactly! The Lassen family treated us well, no games, no hassles, no false promises; just good, honest, and easy to work with folks. We would recommend this dealership to others, and are looking forward to buying our next vehicle, possibly a 2012 Toyota, from Lassen's. Mr. and Mrs. John Lyman, Petrolia, CA USA More