Albany Toyota

Very good service,friendly staff. Answered all my questions . Set up everything at the Dealership,including my financing ,thru my Credit Union. The Silverado I purchased was missing the rubber pad questions . Set up everything at the Dealership,including my financing ,thru my Credit Union. The Silverado I purchased was missing the rubber pad on the brake pedal , minor item ,yes, But they said they will replace it for me at no charge.. Next time I need to buy a vehicle ,I will go there. More

Victor was extremely helpful. He listened to everything I was looking for and found the perfect solution. He was patient and didnt pressure me! I had a great experience as a first time buyer and would reccom was looking for and found the perfect solution. He was patient and didnt pressure me! I had a great experience as a first time buyer and would reccomend victor and lassen to anyone. I am extremely impressed with the customer service and dedication if lassen auto. More

We found Lassen Chevrolet-Toyota on line looking for a 350Z. We contacted through online email got our questions answered right away this was on 1/9 and by 1/12 we was driving it home and we lived out of 350Z. We contacted through online email got our questions answered right away this was on 1/9 and by 1/12 we was driving it home and we lived out of the area would have been sooner picking up but had to wait out a storm (BUMMER). Victor & Jim,Did an awesome job taking care of us! I got my dream car a 350z,very low mile, and Red;. It all fell into place so fast. We are very HAPPY OH YEAH!!! excited to. We were surprised by the large inventory to choose from when we arrived, with the Awesome Customer service, This makes a Great dealership to check out . More

I have never felt that I could trust any car salesman that I have experienced in the past. Victor Edwards ability to balance my comfort level with what is right for Lassen Auto Center was to me just ama that I have experienced in the past. Victor Edwards ability to balance my comfort level with what is right for Lassen Auto Center was to me just amazing. It may sound like I have known Victor my whole life, I haven't. I just met him, but it feels like I have known him for years. I will be referring any one that I hear is looking for a vehicle to him and Lassen. Thanks, Victor. More

Reading the other reviews, this company sounds like it is not looking to keep customers or create a good customer experience, either way, once you pay them.. they just forget about you. This is a sad excuse not looking to keep customers or create a good customer experience, either way, once you pay them.. they just forget about you. This is a sad excuse for a customer oriented business. Based on the other reviews, I am not the only one to have a bad experience. I bought a car in December 2012 and had problems from the start. At first it was bad communication. Emails would go unanswered and phone calls were not returned. A few weeks after purchasing the car, I discovered that the heater was not working (the blower mortar was wired backwards). The dealer told us that the lack of heat was normal and that it would start as soon as the engine wormed up. My mechanic informed me that the motor was wired backwards and should have been fixed during the initial inspection the dealership preformed. Later, I also discovered that the radiator had a leak and needed to be replaced. And to top it all off the bearing seal on the back axle had a leak and needed to be replaced as well as the breaks. I have not had the car a year and have poured out more than $1300.00 in repair costs. My family and myself have contacted Lassen auto to see what they would do, and they told me that Larry Rumage would contact me to aid in the cost of the repairs. I have emailed and faxed invoices as instructed by Larry once on September 16th and once again on November 4th 2013 and still have not received a response. My advice, deal local only, avoid Lassen auto and read reviews before contacting a dealership. This one has many bad reviews, I am sorry to say that I have added another More

In 2006 I purchased a brand new Scion Tc from Lassen. Just recently, about 70,000 miles my car started making a strange noise. I had a hard time trying to figure out what it was. I took my car to the s Just recently, about 70,000 miles my car started making a strange noise. I had a hard time trying to figure out what it was. I took my car to the service department for a quick listen. I was told it may be a few things, i.e., brake pads, or "tire noise". I knew he was wrong, but "put up with the noise for a few more months. Finally, it was to the point where I was not comfortable driving the car. So I took it back to Lassen's service department. I went throught the whole story, and told them about what I thought was a rubbing/grinding noise when I turned or braked. After several hours of waiting in the waiting room for a progress report the service manager came into the waiting room and said he wanted to show me something. We went out to the shop where he showed me that my tires were worn and cupped to the inside. He advised me that they had rotated the tires (which I was not happy about.. if they would have asked me I would have told them I would go to Les Schwabs and have it done for free). They could not identify any other problem. They suggested I purchase new tires. When I left the shop the noise was not any better and the "tires" made worse noise then before, plus there was a new rattle noise. I also had a check engine light on. I had them run the car on the scope and they said the C02 sensor was out. It would be approx $250.00 to replace it. Additionally, they replaced a bulb in floor shift light indicator bar. So, after several hours in the waiting room and being fleeced $119.00 for absolutely nothing I drove the car home; where it sat in my driveway for about 4 days. Then I had to take a drive to Springfield. The "tire" noise was very loud, but the other noise was getting louder to. I was still about 12 miles from home whan the car started making a HORRIBLE noise. I managed to limp it home. I called Lassen and told them about the noise. They suggested I bring it over and we could go for a test drive.... HELLO.. I was not about to drive the car anywhere. The next day I contacted a local mechanic, whom we know is good. Within 10 minutes after the AAA tow truck delivered my car he called and said the water pump was bad, and that it had been leaking for awhile. He also said the tires made a lot of noise, but the noise I was talking about sounded like a wheel bearing. My mechanic also said that my car has 2 C02 sensors. Lassen did not even bother to list which one it was when they put it on the scope! So, my guy had to rescope it to find out which one it was. Needless to say, I'm having him order and install it. I will be getting a different set of tires for the car. But it amazes me how it can take my local mechanic 15 minutes and 3 hours to fix the problem for the tune of $230.00; but Lassen charged me $119,00 and missed the mark. I'm glad my car engine did not freeze up. NOTE of interest: I live in a small town, less than 16,000 people; there is another Scion in town, same make and year. My mechanic told me that just last week he had to replace the water pump on that car, which had less miles than mine. Over my life time I have owned several new cars and I have NEVER had a water pump or wheel bearing problems. My Scion only has 83,000 miles on it. Very disappointed that Lassen did not have seasoned enought mechanics to figure this problem out! I will not take my car back to your for servicing, as I don't believe your mechanic's are dedicated to soloving the problem. I'm really unhappy that I had to pay you $119.00 and then less than a week later have to pay another $230.00 to "fix" a problem that you could not find! I think you should give me a partial refund of what I paid you. C. Rush. More

I am willing to rate Allen Campora's service so high because of his willingness to be helpful and how he made us feel like important customers. He is always very professional and positive. Allen is a st because of his willingness to be helpful and how he made us feel like important customers. He is always very professional and positive. Allen is a strong part of your team because he puts a high value on customer service. He does this by being friendly and informative, and not making the customer feel like an interuption to his other duties. More

Allen was very friendly and extremely helpful in helping me obtain a part for my 2007 Suburban. The part was not in stock as another person had previously said over the phone, but Allen called and got the me obtain a part for my 2007 Suburban. The part was not in stock as another person had previously said over the phone, but Allen called and got the part in by the next business day. More

We had been looking for a new vehicle for over four weeks and since we had great luck purchasing in Albany, Oregon in the past, we stopped at Lassen Chevrolet. We met Gerald Swearingen and from the begining and since we had great luck purchasing in Albany, Oregon in the past, we stopped at Lassen Chevrolet. We met Gerald Swearingen and from the begining Gerald was freindly and knowledgeable about the vehicles and questions we asked. We had an informative test drive with Gerald. We met three other employees, I do not remember their names, and they were freindly and helpful to us as well. Our before, during , and after contact with Lassen Chevrolet was very satisfactory. We had questions about car floor mats and Dan Lassen took care of us personally, and very professionally. We would return to the Lassen Dealership if we were looking for another vehicle or after parts or service. More