Albany Toyota

Truly Customer nservice I was looking for a vechicle because I have only one leg Victor was kind enough to bring the car to my house so I could look at it. It is hard for m I was looking for a vechicle because I have only one leg Victor was kind enough to bring the car to my house so I could look at it. It is hard for me to get some where without some one and he made two trips . There was no high pressure in the sale I explained what I was looking for What I wanted to pay and he took it from there. More

The Lassen dealership is GREAT I'm a grad student so money is a limited resource.... but my wife and I needed another car. So, I rode my bike to the dealership and test drove a vehi I'm a grad student so money is a limited resource.... but my wife and I needed another car. So, I rode my bike to the dealership and test drove a vehicle that I was interested in purchasing. My salesperson, Victor Edwards, had corresponded with me for about a week and gave me all the information I'd asked for. He was extremely helpful. After the test drive, he even gave me a "Loaner Vehicle" to return home in while I pondered my final decision. But my bike would not fit in the truck of the car, so Victor graciously offered to bring my bike to my home on his own personal bike rack (after he got off work). He even stayed an extra hour w/ my wife and I to ensure that final purchase was completed. Victor made me feel comfortable and at ease throughout the entire process. It was a great experience! More

The service we received from Victor Edwards was very outstanding, there was no heavy debating over the purchase, or price of the vehicle we bought, he went over and aboard in his customer service to mak outstanding, there was no heavy debating over the purchase, or price of the vehicle we bought, he went over and aboard in his customer service to make sure we got the car we wanted, the other staff members we worked with were also very, very polite, and helpful, the service we received was very professional, and we were treated with much respect. We will definitely be sending business your way, and thank you once again for your service. More

This was my first time buying a car and I went in rather nervous. Victor Edwards was very helpful in trying to find a vehicle within my budget and made the purchase process extremely smooth! I ended up goin nervous. Victor Edwards was very helpful in trying to find a vehicle within my budget and made the purchase process extremely smooth! I ended up going home that day with a car I love for a great price. I will definitely be going back when I'm ready for an upgrade! Great customer service! More

A great experience & this comes from someone who does not like car shopping. Everyone was very friendly, no high pressure sales; just an overall pleasant experience. not like car shopping. Everyone was very friendly, no high pressure sales; just an overall pleasant experience. More

Dealership offered good pricing on their web site. The buying experience was informative yet quick. Paperwork and all charges were well explained. The vehicle was prepared well and demonstrated to us bef buying experience was informative yet quick. Paperwork and all charges were well explained. The vehicle was prepared well and demonstrated to us before delivery. More

My experience from start to finish at Lassen was great. From my first online inquiry, to the drive off the lot...all was smooth and efficient. Victor Edwards promptly called me back after my inquiry. I t From my first online inquiry, to the drive off the lot...all was smooth and efficient. Victor Edwards promptly called me back after my inquiry. I told him what I was looking for and requested a call back. He called back to set up the appointment. Everything was as I requested. The negotiations, final sales, paperwork, and delivery was all laid back and enjoyable. I never felt pressured and all the staff was wonderful. I would definitely recommend the Lassen dealership, Victor and his crew. More

Had a difficult situation with another dealer about three years ago, my wife and I needed to upgrade to a bigger vehicle and saw a pilot listed on the Lassen website. I sent an email about it and got a resp years ago, my wife and I needed to upgrade to a bigger vehicle and saw a pilot listed on the Lassen website. I sent an email about it and got a response almost immediately. I explained my situation and the customer service was excellent. Worked with Victor Edwards and he was a straight up dude, I asked him not to waste my time and I gave him our budget and what we needed financially to make it all work. There wasn't 2 hours of back and forth, it was to the point. That was very nice. The dealership did everything they could to help us out and were all very friendly. Absolutely no pressure from anyone, kind of a nice change. We bought the car and left smiling. Friendly Fast Fair More

Went in to look at a used car that was unavailable as it was out being detailed. Was showed the vehicle I bought a 2002 Toyota Avalon. Ended up coming back for oil change and a used car inspection and my ex was out being detailed. Was showed the vehicle I bought a 2002 Toyota Avalon. Ended up coming back for oil change and a used car inspection and my experience with the service department was great as well. More

Victor Edwards was not only professional, but very personable handling our trade in transaction. Preliminary telephone conversations about the car we were interested in ensured our visit to the deale personable handling our trade in transaction. Preliminary telephone conversations about the car we were interested in ensured our visit to the dealership a smooth transaction. We highly recommend visiting this "low pressure" dealership when you are ready to trade in or purchase your next vehicle. Ask for Victor Edwards....you will be guaranteed an excellent experience. He will match the vehicle to the customer and guarantee customer satisfaction. Ginny Therrien Monica Therrien (2011 Mazda3) car owner. More