Alan Webb Nissan

2015 Nissan I love my new Altima. Tom was great he did push me to buy he had me look around and at that point I knew he was be the person I wanted to buy my car f I love my new Altima. Tom was great he did push me to buy he had me look around and at that point I knew he was be the person I wanted to buy my car from. Thanks again. More

AJ was great, everything else was terrible I wish I could write 2 reviews. The salesman, AJ, was amazing. He was respectful and hardworking. I'm sad he has to work at this location. This review I wish I could write 2 reviews. The salesman, AJ, was amazing. He was respectful and hardworking. I'm sad he has to work at this location. This review is for everything but AJ. Now, the rest of the story. We were quite prepared to walk in and purchase a Leaf based on the online prices listed. Once we arrived, we were treated very well and enjoyed out experience. We sat down to talk numbers, and as soon as AJ was no longer in control, the whole thing fell apart. First off, the price online is not clearly explained as a Lease Price. But even after we ran the actual numbers, the Lease Price was actually about $2000 more than the listed online price. We were treated very poorly by the guy who sat behind the front counter making all the pricing/financing decisions. Unfortunately, we didn't catch his name, and that was certainly a fail on our part. We were very clear from the get-go that we were not interested in a Lease. We wanted to Purchase. We were also told of the Federal Purchase Incentive. Of course, no one could clearly give us idea of how it would work. So my husband looked it up online. I wandered around and actually found a whole stack of blue info sheets that look like they were suppose to be posed around the showroom or desks. But none were. In a nutshell, my husband quickly learned (from Google) that after purchasing a Zero Emission Vehicle, the taxpayer can get a refund of up to $7,500. At tax time, once all is said and done, if you owe $4000 in federal taxes, you can use the purchase of the car as a tax credit and take the amount you owe to $0. As you can easily see, that is NOT the full $7,500 because you can only take the amount of federal tax you owe to $0. Or another easy example, if you owe $8000 (once all is said and done your federal taxes), you can use the credit to take the amount you owe to $500. Clearly, this is accounted for at tax time, and it can be a tad confusing, and you are not guaranteed $7,500. But what the finance guy, behind the front counter, told us is that we will get a check from the government in about a month for $7,500 after our purchase. My husband even tried to show his mistake/lie by showing what Google came up with. But he wouldn't admit he was mistaken/lying. It became clear that the finance representative was not interested in keeping our transaction honest. So we left. It was sad to walk away from AJ because he was great. Here's the bottom line, if you're the finance guy, you have ONE job. Have a general idea of how the incentives work because that is a huge perk to buying an electric car right now. To Allen Webb Nissan in general: Your facilities were filthy. The office mats (where the office chairs roll on while sitting at the computer) was worn to the carpet. The office chair AJ sat in had huge chunks missing on the arms. The chairs we sat on at AJ desk were so worn it is slanted forward and the seat is clearly filthy. The can of odor eliminator on the file cabinet behind AJ was tacky. The balloons on the cars inside the facility were so deflated I'm surprised they could still float. There were clear mud footprints behind the front desk where the jerky finance guy sat (who was the one that lost our sale). Your sign to promote your 2 year membership to the charging stations is for the Seattle area. How has no one noticed this? You are not aware that the closest charge station on your information station was Tacoma? We are actually part of the Portland Metro Area, while yes, being in Vancouver. Get the right area on your displays. In the area where we sat with AJ at a desk to discuss price, there is a wall that provides some privacy from the show room floor. Behind this wall was a stack of blue pages (perhaps they were large stickers) that clearly detail the "Up to $7,500" concept your finance guy couldn't muster a recollection of. Please distribute these to staff. A trip to IKEA for new floor mats and office chairs would go a long way. If employees appreciate their job site, then clean up their muddy footprints (certainly a customer didn't track mud behind the front desk). More

emocionada con mi nuevo carro Excelente servicio personal muy amable nos ayudaron mucho con mi nuevo carro y a encontrar ayuda financiera con un porcentaje muy bajo y pagar mi deud Excelente servicio personal muy amable nos ayudaron mucho con mi nuevo carro y a encontrar ayuda financiera con un porcentaje muy bajo y pagar mi deuda con mi antigua financiera More

Very exciteing for me. I went here cause you were recommended. I did not expect to get a new car. You guys worked with me until I got a new car through you. Most places woul I went here cause you were recommended. I did not expect to get a new car. You guys worked with me until I got a new car through you. Most places would not do this. I was so excited cause this is the first new car I have ever had. Everyone I talked to are so nice and helpful in ever way. I would recommend anyone I know to come to your place. I did last nite to someone I did not even know. He asked about my car and where I got it and I told him and how nice you guys are. Thank you again for helping me. Jackie Buzzini More

Most stress free purchase I have made. I went to Alan Webb looking for a new Frontier 4WD. I worked with AJ Macklin who helped me work out the details. He and Tony, the sales manager were I went to Alan Webb looking for a new Frontier 4WD. I worked with AJ Macklin who helped me work out the details. He and Tony, the sales manager were great people and did not use high pressure tactics. They made me a fair trade-in allowance and I was able to leave the store with my new truck. Dave, the finance manager was also friendly, professional and great to work with. More

WORST CUSTOMER SERVICE EVER!! WARNING: Do Not purchase a "after-market" home charger from Alan Webb Nissan OR ANY Nissan dealership in America. I purchased a 2015 Nissan LEAF, f WARNING: Do Not purchase a "after-market" home charger from Alan Webb Nissan OR ANY Nissan dealership in America. I purchased a 2015 Nissan LEAF, from Alan Webb in Vancouver, Washington. Along with it, separately I purchased this charger, a supposedly twice as fast then the trickle charger cord that comes with the cord for about $500. The private company cord, sold through Alan Webb never worked.Nissan American Headquarters never got back to me. I was to find out that Alan Webb in Vancouver, KNEW several cords before mine came back and did not work...and yet they kept selling them. There are lots of re-charging cords out there, but this one listed for 452. is useless and if Nissan America won't get back to me, that pretty much tells you what the corporate head thinks of the Public. You've been warned. More

Amazing! Thank you for the amazing experience , Dave was wonderful! I would definitely recommend to my friends. Never thought buying a car can be easy like thi Thank you for the amazing experience , Dave was wonderful! I would definitely recommend to my friends. Never thought buying a car can be easy like this! More

Wonderful Car Buying Experience. My experience at Alan Webb Nissan was wonderful. I never felt pressured or cheated. I was treated with integrity and respect. My salesman Tony Lockett My experience at Alan Webb Nissan was wonderful. I never felt pressured or cheated. I was treated with integrity and respect. My salesman Tony Lockett Sr. walked me through the entire process and made sure I understood everything .To find a salesman who is as genuine as Tony is rare. The financial team was extremely helpful also. Thank you all for making the purchase of my 2015 Altima a pleasant experience! More

Terrific Experience We purchased a 2011 BMW 328IS from Alan Webb Nissan. The sales staff was fantastic to deal with (Erin and Tony). And the Finance Officer (Jason) expl We purchased a 2011 BMW 328IS from Alan Webb Nissan. The sales staff was fantastic to deal with (Erin and Tony). And the Finance Officer (Jason) explained everything to us. Pre-approved by our CU and knew my price before heading to the store. Low pressure, straight talk, great selection of used vehicles and they answered all my questions. A terric experience and would definitely recommend you check out Alan Webb Nissan when considering your next car or truck. More

Happily ever after Buying a car is always a daunting task. We were not sure if we could even get into a new car since our trade in had bad equity. After five and a half Buying a car is always a daunting task. We were not sure if we could even get into a new car since our trade in had bad equity. After five and a half ours if waiting our turn to sign our papers we drove away with a Nissan Rogue Select 2014 and we couldn't be happier. The only down side was we were told our monthly payment included window tinting and gap insurance actually was wrong so now we have to wait to see if it can still be put in and not cost us even more then we already have to pay.... More