Alan Webb Nissan

Don't waste time heading to Alan Webb This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . After I spoke to the manager they stated it's not Their fault dumb customers are dialing 360 instead of 888. I've received about 200 phone calls in the past 2 months from customers trying to reach Alan Webb. If they are insulting customers what makes you think you can get a good deal buying from this place. I truly hope people don't even consider this place. More

Better than expected From initial email to completion of sale, Tony Cash was helpful & professional. He found what I wanted & set everything up. The financial man, Gabe From initial email to completion of sale, Tony Cash was helpful & professional. He found what I wanted & set everything up. The financial man, Gabe was clear & explained everything very well. More

DONT WALK.....RUN AWAY!!! On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas Most wanted and they were ready to pounce and apprehend me for reward money. I was watched by several men/employees and two rather large men literally blocked me from going toward either entrance/exit from the area where the service/parts counters are located in the building while being repeatedly asked if I had the keys to the loaner car! [even after stating I did & was trying to get them from my purse.] This kind of behavior is TOTALLY unacceptable! Not to mention HIGHLY UNPROFESSIONAL and was EXTREMELY UNNERVING/SCARY for me! I was then led to the garage for paperwork etc. $600.+ later, I was then given my keys and led outside without confirming if the work I asked to be completed was completed. The young man then lead me outside, pointed out my car and went back inside. As I got into my car I noticed how all of the sudden, everything seemed eerily deserted. There was nobody to be seen & lights inside were turned off. When I started my car the noise was TERRIBLE!!! [As was the smell.] We then noticed that the mileage had not changed at all, which is very odd considering the shops statement that after the tech had drove it around for "quite a while" and that he didn't notice anything regarding the issues discussed as to why we brought it in. The shop had also stated that the tech would test drive it again for further clarification as to what needed repair. Also, when I brought the car in I had also requested that the "oil change for life" [as stated in our buyers contract] as well as the "free brake inspection" [the certificate we received from AW Nissan] be done as well. These were also not completed. I also asked for a copy of paperwork I signed on 3/16/17 when I picked up my car as I was not allowed access/keys to my car until AFTER I paid and signed said paperwork but was not given time to read anything. I was told it was merely the receipt that I had picked up my car. I did not receive this either. As I started to drive out of their parking lot, it was VERY APPARENT that whatever had been wrong with our car when we brought it into the shop for repairs, was NOT ADDRESSED - NOR REPAIRED! It was literally worse than when it was brought in! [This is confirmed as I started video recording what was happening as I left the parking lot.] The written estimate under tech notes, stated that the jerking/pulling [loss of power] upon acceleration was due to the bushing in the control arm being broken apart. This was not even close. On Friday, March 17th 2017 [the following day AFTER picking our car up from Alan Webb Nissan Service Department] our Rogue [purchased from this dealership] broke down and will not "shift" into gear and is no longer drivable. This in turn leads to another serious issue. Alan Webb Nissan took Federal Funds from a group who helps Disabled Veterans. It was explained that these funds are issued to the repair shop to make needed repairs as to ensure that the Veterans car would be repaired and returned as a safe, dependable, working vehicle. Alan Webb Nissan Service Department did not fulfill this obligation yet they DID did take the funds! We sent an email [demand letter] to 5 people at Alan Webb Nissan and got no reply. [3-22-17] When we got no answer to our deman letter/email, my husband called & spoke with the GM Josh Kampmann in which he actually stated to my husband that he had to "reread the email" and that they didn't want our car back at their shop!! We had the car looked at by another mechanic and we now have a "TRUE" idea of the real problem but now we cant find a mechanic who will work on our car because they state that it is Alan Webb's responsibility and that A.W. will try to come back & say they [the other mechanic] did something wrong. (This is what we have been told by 3 other mechanics.) This is only a small portion of our nightmare. We only want our car fixed properly and to be treated decently. If you have the opportunity to go somewhere else.....DO SO! More

Worst customer service EVER! Circles is what they like to do! Confusion and pressuring without completely telling anything about your car. I explained what I wanted. Yet didn't ge Circles is what they like to do! Confusion and pressuring without completely telling anything about your car. I explained what I wanted. Yet didn't get the most important package! The sales associate was clueless on the vehicle. I should of walked away. More

Inappropriate ypung lady I went to Allen Webb Nissan several weeks ago to get my car serviced. Overall they did great on the car, finished in a timely manner.I was very satisf I went to Allen Webb Nissan several weeks ago to get my car serviced. Overall they did great on the car, finished in a timely manner.I was very satisfied but I will NOT return. The reason being is that my husband and I were greeted my an overly tan young lady who was dressed inappropriate. Made both my husband and I VERY uncomfortable. She was wearing a mini skirt that had a slit in the back that nearly showed her bottom, not to mention the amount of perfume she was wearing. The entire time of her talking to me all I could think about is when she will be done so I can get as far from her as possible before I have an asthma attack. If there was anything the dealership could do better, it would be to put their first person of contact a person that carries themselves with class and professionalism. More

Purchasers new Rogue. I just purchased a new Nissan Rogue from Alan Webb Nissan in Vancouver WA. The sales person, Anthony Johnson, was courteous, friendly and efficient. H I just purchased a new Nissan Rogue from Alan Webb Nissan in Vancouver WA. The sales person, Anthony Johnson, was courteous, friendly and efficient. He worked hard and got me a deal that was perfect for me. I would certainly recommend this dealership. More

Andrew Fields Andrew was the epitome of a deceitful car salesman. My 82 year old parents were buying a new car from him and were so stressed they asked me to come i Andrew was the epitome of a deceitful car salesman. My 82 year old parents were buying a new car from him and were so stressed they asked me to come in. Upon given the summary of the transaction, everything my folks asked of Andrew, they were not getting answers or results from him. There was so much pressure to close the sale. My mother started coughing (probably from stress) and we decided to take her home and come back. Andrew leaped up and got in front of us and blocked the exit and was not going to let us go. I couldn't believe what I was seeing. With no concern for my mother, and only concern was for the sale. We finally pushed our way out and then he came running after us as we were driving off, unbelievable! My dad, who is from the old school, came back and bought the car from Andrew because "he said he would." I hope the managers read this, because this is the worst car buying experience they have ever had in 82 years. More

Be careful and go in educated I wish I had a wonderful experience to speak of with Alan Webb Nissan however other than my pleasant encounters with Kalei in Sales and Alex in Servic I wish I had a wonderful experience to speak of with Alan Webb Nissan however other than my pleasant encounters with Kalei in Sales and Alex in Service my experience was quite unpleasant. I'll hold back the novel of details that I recorded along the way and simply give a fair heads up. If searching with this company for a certified pre-owned vehicle and considering spending the extra money I would recommend considering you ask for a free diagnostic check or have your own mechanic run a diagnostic check on it regardless of their certified pre owned inspection to avoid any oversights on the process. I purchased a certified pre owned thinking that I was safer on the road however the very next day experience water began leaking into my car from the rain and I found out after three attempts to rectify this issue that my windshield which had been signed off on in the certified inspection as safe was not properly sealed or installed and had to be completely replaced. Be sure to get two keys for the vehicle regardless of how many were given to the dealership when they took ownership because these keys can cost you (out of pocket) an easy $500 through the dealership if microchipped. You may want to ensure that you take the time to ask lots of questions regarding the warranties they will pitch you at closing as you may not necessarily need the extended if you decide to purchase a certified pre owned considering it is the same length of time as the certified pre owned warranty but may include different coverages and cost you $2400 extra also you may still have a original manufacturers warranty left on top of that depending how new the vehicle is. The last piece of advice I can give after my experience with this dealership is ensure you take your time to ask questions and get all the answers you need before signing anything and don't let the finance agent rush you through the signing as he did with me, you have the right to be completely aware and in charge of ever single decision you make during your car purchase and after I left and had issues is when I started to experience the headache of run arounds and empty answers from just about everyone on that team aside from Alex and Kalei. Should any issues arise I can only speak for my experience but finding quality customer care and finding a resolution are going to be tough as this is not their strong point and your sales agent will pretty much only end up being just that. Although my sales agent was lovely during the buying process anything as far as the issues I experienced later down the line were not in his department to handle there for the run around through the different venues of the dealership to book appointments, get diagnostics, get follow up, ensure accuracy, and even confirm a rental car were all very time consuming and up to me to fight for. Alex and Kalei were pretty much my saving grace in this whole situation and I could vouch for their integrity and genuine customer care to take care of their customers and really take it above and beyond, however just be smart and cautious when dealing with the rest of your buying process here as it could be a dead end if issues arise and you are not protected. More