Alan Webb Nissan

AMAZING! I went in looking for a new car and that’s exactly what I got. The gentlemen at Alan Webb were so helpful and got me into an amazing car! They are the I went in looking for a new car and that’s exactly what I got. The gentlemen at Alan Webb were so helpful and got me into an amazing car! They are the best!! More

Amazing help during not so amazing situation The gentleman who helped explain what was going on with my car made a somewhat challenging situation significantly better. It became obvious that the The gentleman who helped explain what was going on with my car made a somewhat challenging situation significantly better. It became obvious that the staff members in his role during previous visits had not done what was required. Maintenance that my vehicle needed was not made clear to me previously, so my oil change because more of a recovery scenario than standard maintenance. He was able to show me what was identified, when I needed it done, how it would be done and explained that this maintenance record would stay in place for future review. He alone made the visit awesome, and secured my return when I initially thought I wouldn’t come back. More

Working with the Sales Team was smooth but lengthy. George Zumwalt was the first and last team member we saw, for this I was grateful. He is a sincerely friendly person who displayed caring qualities to George Zumwalt was the first and last team member we saw, for this I was grateful. He is a sincerely friendly person who displayed caring qualities to meet our purchase needs. George took actions to help make our experience stress free. He quickly found the color van we were looking for. We visited on a Friday and by the following Wednesday, we had our van. The van was not on the lot at the time and was brought to the dealership in a very timely manner. I appreciate the door opening and courtesy of Rubin and David as well. The whole process despite we paid cash took about 3 hours which I feel could have been expedited. Overall experience was good!!! More

Awesome!!! Amazing service!! I received the most amazing service. They provided me with a rent a car while I was having a factory recall and was able to close on a 17,000. Sale w I received the most amazing service. They provided me with a rent a car while I was having a factory recall and was able to close on a 17,000. Sale with work. I would not have been able to do that if I was stuck at the dealership all day.Curtis Snider and Kyle Copeland were both equally amazing. Super happy and very impressed with this amazing experience!! Linda Hayes More

Long term customer I am always pleased with the service provided by the staff. They are always on time for service appointments. and explain any needed service that the I am always pleased with the service provided by the staff. They are always on time for service appointments. and explain any needed service that they find if any. Thanks, John Oehl More

Great service! I've found the service department at Alan Webb Nissan to be very professional, easy to deal with, they do excellent work, at reasonable prices. I am I've found the service department at Alan Webb Nissan to be very professional, easy to deal with, they do excellent work, at reasonable prices. I am very happy to trust my car to them! More

needed new headlight kyle was nice.unfortuntly the parts dept did not have lightbulb so had to wait till it was delivered but kyle made things pleasant for me. kyle was nice.unfortuntly the parts dept did not have lightbulb so had to wait till it was delivered but kyle made things pleasant for me. More

Quick and friendly It was nice to be in and out with a new vehicle without spending the entire day going back and forth on prices. The staff was helpful and entertaining It was nice to be in and out with a new vehicle without spending the entire day going back and forth on prices. The staff was helpful and entertaining. More

Wonderful people - a little polishing = huge impact Justin: wonderful young man who is "all in" to take care of clients. But during the sales process, we went back and forth between AC and Justin leavin Justin: wonderful young man who is "all in" to take care of clients. But during the sales process, we went back and forth between AC and Justin leaving a lack of continuity in relationship. No explanation as to why we were being switched back and forth. We went with the flow. AC: great guy. Very knowledgeable. Joseph: the third guy we were turned over to - probably due to scheduling issues with Justin and AC and trying to accommodate my schedule. Joseph, too, was great. Did a super job closing the deal. All in all, the unpolished and sometimes awkward sales cycle was still a pleasure and a positive experience. Please take this in context that I have purchased 10 Lexus vehicles since 1990 and was spoiled by a well oiled sales machine focused to satisfy the clients' every need and desire. After Sale: not a good experience. Disappointing actually. It started with AC telling me before we closed that our desired vehicle was ready. Turns out that it was not. The emerald red Altima Platinum in stock was NOT an AWD model as we negotiated. It was FWD. We took it anyway but it caused us to wonder why we were led to believe it was in stock. Was it a "bait and switch"? Or an accidental mistake? We took the FWD and are happy. Price negotiations on a changed configuration (FWD) was comfortable and our requests were reasonably agreed to. At first we were told that our accessories were all in stock. Turns out not the case. Disappointed. The all weather mats were the only purchased accessory in stock. OK. They were not, however, given to us when we bought the car. Had to go back the next day to get them because Parts was closed. OK. My wife made a special trip to get the mats the next day. The Parts guy dropped them on the counter and said "here they are". There was no "Mrs. Jensen, would you like somebody to put them in your car for you?" Nope. She is 63 years old. She grabbed them (they are heavy) and put the packet into the car to go home. The next day, I opened the package only to find that they did not fit. Wrong mats. I called Justin who said he suspects they were for 2018 Altima instead of our 2019. No call backs yet to tell me how it will be resolved nor when. Summary: great people. Pleasant and client centered sales process made clumsy with 3 different people being involved in the sale closure. Post sales experience so far has been very disappointing. More

Service center used for Certified Used Car defect We got very good service. Our car needed service for a bad transmission at 59000 miles. Pretty surprising. They also found that there was a wheel b We got very good service. Our car needed service for a bad transmission at 59000 miles. Pretty surprising. They also found that there was a wheel bearing that needed replaced. They replaced that while it was there. The car is running and sounding better now. The service was great and quick. The only problem was the service advisor, who was very helpful, seemed overworked. It was hard to get in touch with him because he had so many "guests" to deal with. More