Alan Webb Nissan

Great Car, but was it worth the trouble? We have been looking for a low cost car for my daughter who heads to college soon. We were surprised to find a major dealer with just such a vehicle. We have been looking for a low cost car for my daughter who heads to college soon. We were surprised to find a major dealer with just such a vehicle. 2010 Versa under 5k. We began communicating with the dealership via email, and it took about 2 weeks to get to see the car. When we got their, the staff treated us well and the car was what was advertised (although it had not yet been detailed, an odd thing after two weeks). We dealt with Manny over the internet, Heidi in person, AC the sales manager. After a test drive we began negotiations. I did not have high expectations, and that was about what I received. It was the usual process: (1) Our price is a no haggle price (which is then haggled) (2) First counter is higher than the sale process (3) Let me talk to my manager (4) Move numbers around to make the same number look different. This is all pretty standard in a dealership, so I really cannot ding them for it (but it is annoying). The only exceptions were that I had brought in my own financing through our own credit union, and they negotiated that rate, then ultimately failed to bring what they promised. Yes, you read correctly, they took the rate my CU promised and offered a better one, then at the close of sale the final papers reverted to my CU rates. After purchase I was told it would take a few hours to get the car detailed. I told them I was in no hurry, but driving back up from Oregon was really not going to cut it. They promised to deliver the car wither part way or all the way to my Oregon residence the next day. Here is where the negative portions of the review apply. It took a week for the car to be finished, and we had to call daily for that information, and we had to drive back to the dealership to get it. Finally - we requested a copy of all repairs and the car fax on the car. We have requested it through at least three different departments. We have been promised it for the last few weeks. We still have not received it. So I would say this - we are happy with our car, and think we got a fair price (as fair as we could hope through a major dealership). If your only concern is a good car for a good price, see this as a four star rating. But there were a lot of headaches in the process, more than I have experienced in past dealership issues. If I do receive my often requested paperwork, I will likely raise this rating a star. ******* EDIT OF MY REVIEW Just a few hours after posting this I did receive the documents I had requested. I am raising my review a star as this was one of my complaints. However, I was also impressed with what those documents revealed. The car I bought had actually received a thorough servicing by the dealership, including brakes and struts and battery. I am very impressed with this work and car on a used car, and I am raising my review a second star based on this information. More

I have taken my car in at least 3 to 4 times with issues Taking my car in 3 to 4 times having issues with my stereo my back hatch . They have had it a full day every time I’ve came in . They say they can’ Taking my car in 3 to 4 times having issues with my stereo my back hatch . They have had it a full day every time I’ve came in . They say they can’t duplicate it so they can’t do anything . Even though I have a video showing it doesn’t work . Last time I went in he said if it happens 3 to 4 times in a row then bring the car in again . I gave a five star only because it’s under warranty and it didn’t cost me anything . It’s a shame that I have to bring my car in so many times and they do not offer a car rental More

Good service I have been very happy with my experience so far. Always courteous and friendly. The job gets done in reasonable time. Always offer extra services, b I have been very happy with my experience so far. Always courteous and friendly. The job gets done in reasonable time. Always offer extra services, but no hard sell. More

Good department that needs more attention This department is always friendly. I wish there were a few more protocols when you check in. Having anyone else greet guests while the service depart This department is always friendly. I wish there were a few more protocols when you check in. Having anyone else greet guests while the service department is helping Other customers. They are always busy. Move a printer into the service department desk area. They have to leave their desks and customers to run to the back to print anything. Every transaction needs to be printed, so this is extra ridiculous. My recommendation if there is time or you leave your car all day for a few days for service, it would be so nice to have it vaccuumed when you get back in it. Every other Nissan dealership does this and it’s sooooooo impactful for customers. It shows care and ab extra step of service. Thanks! More

Taylor Goes Above And Beyond I came in just a few days ago! Taylor was/is absolutely wonderful. He not only found me a car but he helped me with financing! As if that wasn't enoug I came in just a few days ago! Taylor was/is absolutely wonderful. He not only found me a car but he helped me with financing! As if that wasn't enough he drove for over 4 hrs one way for my paperwork! I have told Taylor just in helping me alone he is on his way to bigger and better life! Taylor is going to be a General Manager if not Owner of a his own Dealership! I have never seen anyone go this far for a car sale! I am spreading the word!! Alan Webb and Taylor Dunn-Rind are the best to buy a car from!!! Ever!!!! THANK YOU SO MUCH?? More

Good expierence The best part was working with Heidi She found the exact car I was looking for including color. Also Joe in financing was very easy to work with and The best part was working with Heidi She found the exact car I was looking for including color. Also Joe in financing was very easy to work with and very helpful More

oil change Curtis was FABULOUS!! He was very helpful and explained everything in detail. He even cleaned my camera on the back of the cat so I can see out of it! Curtis was FABULOUS!! He was very helpful and explained everything in detail. He even cleaned my camera on the back of the cat so I can see out of it! Great guy.... More

fast thankful helpful nice transmission went out on my new Altima Curtis managed to get my car in and replaced very quickly in fact I was also told they had to upgrade to preven transmission went out on my new Altima Curtis managed to get my car in and replaced very quickly in fact I was also told they had to upgrade to prevent further issues I am thankful that all went smoothly and that you folks hired Curtis to help me please give him a raise it was and is earned thank you! t Thomas Stepp More

Curtis is the best! I have never met a more courteous and genuine person. Always helpful, and always smiling. You can tell he really cares. I would recommend this place t I have never met a more courteous and genuine person. Always helpful, and always smiling. You can tell he really cares. I would recommend this place to anyone who wants to keep their vehicle running for a long time, and see the same people when they get there. More

New brakes Curtis has always been very helpful when I bring issues to his attention. Can answer questions and give me quotes to help me make a decision on when t Curtis has always been very helpful when I bring issues to his attention. Can answer questions and give me quotes to help me make a decision on when to get issues fixed. More