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Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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759 Reviews of Alan Webb Nissan

June 11, 2019

Great No pressure which is really nice. Very friendly and helpful. Would recommend to my friends. Found the car I wanted and now everything is rainbows and More

by Love2HU
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Taylor Dunn-Rind, Joe Teeny
Jun 20, 2019 -

Alan Webb Nissan responded

Love2HU, Rainbows and Unicorns are awesome! We are very pleased to hear that you had a wonderful car buying experience with us. Thank you for taking your time to share this lovely review and 5 star rating. We look forward to servicing your vehicle's needs in the future. Enjoy the rainbow! Sincerely, The Alan Webb Nissan Family

June 07, 2019

Care of Nissan Leaf/detail work. Curtis from the service department always takes good care of my vehicle and keeps me in the loop on anything that comes up (time to completion changes More

by rynokailey0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 20, 2019 -

Alan Webb Nissan responded

rynokailey0, We are happy to hear that Curtis provided a great experience on your recent visit and was considerate of your time. Your feedback and time are important to us. We appreciate you taking your time to leave this wonderful review and 5 star rating. We look forward to servicing your Leaf in the future. Sincerely, The Alan Webb Nissan Family

June 06, 2019

not please with service department I not happy at all with the process of making an appointment or with the appointment itself. First I had to leave a message for someone to call me ba More

by jjandjmarsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure off hand
Jun 20, 2019 -

Alan Webb Nissan responded

Mrs. Marsh, Thank you for taking the time to share your experience with us. I have recently been brought on to the team at Alan Webb Nissan and I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Neal Coppola General Manager Alan Webb Nissan (360) 892-9004 ext 260 nealc@alanwebbautogroup.com

June 05, 2019

First time buyer Staff was friendly and informative. I have never owned a new car, very helpful they worked with me and the bank to help get a monthly payment that was More

by d3sylvester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Valle Luna, Jason Murphy, Eric Goodfellow
Jun 05, 2019 -

Alan Webb Nissan responded

Ms. Sylvester, Congratulations on your first brand new Sentra. We are pleased to hear that Eric and Cristian provided a wonderful car buying experience. We look forward to servicing your new car's future needs. Take care and enjoy your new Sentra. Sincerely, The Alan Webb Nissan Family

June 04, 2019

I’m going to pick you It was a good experience. We came in three times and there was no pressure. When I told them the price I would pay there wasn’t much back and forth More

by Thompsonmx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Dunn-Rind
Jun 05, 2019 -

Alan Webb Nissan responded

Mr. and Mrs. Thompson, Excellent! We are thrilled to hear that you had a good experience purchasing your new 2019 Rogue. Your feedback and time are valuable to us, it helps us continue to build a positive customer experience. Thank you for taking your time to leave this nice review. We look forward to serving your future needs. Be safe and enjoy your new Rogue. Sincerely, The Alan Webb Nissan Family

June 01, 2019

Slowest service in all the land Almost 3 hours for an oil change, with an appointment. Lube for life feels like a punishment. Really makes the decision to not give them any money for More

by KORFORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jun 04, 2019 -

Alan Webb Nissan responded

KORFORS, Thank you for taking the time to share your experience with us. I have recently been brought on to the team at Alan Webb Nissan and I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Neal Coppola General Manager Alan Webb Nissan (360) 892-9004 nealc@alanwebbautogroup.com

May 31, 2019

new car purchase Eric Goodfellow was great to work with. He was knowledgeable and very accommodating. He even came in on his day off to help us. Very happy with my new More

by cooperjr64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murphy, Eric Goodfellow
May 31, 2019 -

Alan Webb Nissan responded

Ms. Cooper, Awesome. We are happy to hear that Eric was great to work with. Thank you for taking your time to leave this nice review and 5 star rating. Your feedback and time are valuable to us. We look forward to servicing your new Rogue in the future. Take care and enjoy your new Rogue Sincerely, The Alan Webb Nissan Family

May 30, 2019

Helpful, friendly staff Knowledgeable friendly staff. Eric and Taylor were very helpful in showing me features and getting me all set up in my new car I purchased. The car ma More

by sonorad2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Marshall, Taylor Dunn-Rind, Acey Williams, Eric Goodfellow
May 31, 2019 -

Alan Webb Nissan responded

sonorad2001, Great! We are pleased to hear that out staff provided a positive experience. Thank you for taking your time to leave this lovely review and 5 star rating. We look forward to serving your future needs. Enjoy! Respectfully, The Alan Webb Nissan Family

May 29, 2019

always book an appointment but still takes over 2 hours! always book an appointment but still takes over 2 hours just for an oil change! Have never experienced a wait of less than 2 hours even with an appt. More

by JANERUTHERFORDLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
May 31, 2019 -

Alan Webb Nissan responded

Ms. Lee, We are sorry to hear that you experienced longer than normal wait times during your most recent service visits. We are appreciate your feedback and time. Your insights help us to build a better customer experience for you and others. Our Service Manager, Ken Wilson, has reviewed your most recent service records and would like to discuss your experience in more detail. Please feel free at your earliest convenience to reach out to him. You can contact him at 360-892-9004 ext. 213. Again thank you for your time. Sincerely, The Alan Webb Nissan Family

May 28, 2019

Own two nissans ... never take your Nissan anywhere else. Great service advisors and fast and awesomely clean service bays. Great play area for kids if you have to wait and lots of free coffee water and etc. More

by FRANK.NAUTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zumwalt, Curtis Snider, Acey Williams
May 28, 2019 -

Alan Webb Nissan responded

Mr. Nauta, Awesome. We are thrilled to hear that you enjoy our service department. Thank you for taking your time to leave this great review and 5 star rating. We appreciate your time and feedback. We look forward to servicing your NV and Frontier in the future. Sincerely, The Alan Webb Nissan Family

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