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Alan Webb Nissan

Vancouver, WA

4.3
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

March 01, 2020

Aside from the delay getting parts from GM, the service was excellent.Gail was very friendly and knowledgeable. I was unable to see what work had been done when I picked up my Spark. More

by glen.cafferty
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Mar 03, 2020 -

Alan Webb Nissan responded

Glen, Thank you for taking your time to share this nice review. We apologize for the delay in parts and appreciate your patience. We value your time and feedback. We are pleased to hear that Gail was excellent and that vehicle was repaired to it's original condition. We look forward to seeing you and Spark for it's next scheduled maintenance in the future. Take care and safe travels! Sincerely, Your Alan Webb Collision Center Family

February 29, 2020

Alan Webb Nissan dealership always get me in for services and always communicate well through out the process. Curtis and Corey are always extremely helpful. More

by TRIPLETT-21
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Mar 03, 2020 -

Alan Webb Nissan responded

Clare, Thank you for taking your time to leave this nice review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are to hear that service team of Curtis and Cory are helpful and keep you informed. We look forward to seeing you and your fleet of Nissans. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 27, 2020

Fast Service Lifetime oil and filter change, and car check with no charge. Very nice, Thank you. Cannot remember the Service Managers' name but he great to wo More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Repman
Mar 03, 2020 -

Alan Webb Nissan responded

Walter, Awesome! We are pleased to read that you received fast service from our team and Ken. Thank you for taking your time to share this kind review and 5 star rating. We look forward to seeing you in the future. Have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 25, 2020

Great service and very personable. Staff was great and knowledgeable and service was fast! George and Jasmine were fantastic. Thank you for all you both did More

by vintageconstruction16
Recommend Dealer
Yes
Employees Worked With
Jasmine, George Chiong
Mar 03, 2020 -

Alan Webb Nissan responded

Vintage Construction, Thank you for taking your time to share this review and 5 star rating. We value your time and feedback. We are pleased that George and Jazmine were fantastic during your recent purchase. We look forward to seeing you and your NV Cargo Van in the future. Take care and have a great week! Sincerely, Your Alan Webb Nissan Family

February 24, 2020

It was a pleasure being assisted by Matthew Parker, Manager of the Collision Center (my car needed repairs after being rear ended); he is without a doubt one of the 'best' managers I've encountered in More

by gmatt106
Recommend Dealer
Yes
Employees Worked With
Matthew Parker, Collision Center Manager - Rated him w/5-Stars!
Feb 24, 2020 -

Alan Webb Nissan responded

Gloria, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that Matthew was a pleasure to work with during a difficult time. We sincerely thank you for choosing Alan Webb Collision Center. Take care and have a wonderful week! Sincerely, Your Alan Webb Collision Center Team

February 21, 2020

The team at Alan Webb Nissan Especially George C. We are absolutely great made it so easy for me to buy my daughter a car. I will definitely recommend this dealership and come back when I’m ready for a new More

by GTOMAN44
Recommend Dealer
Yes
Employees Worked With
Jim Shaver, George Chiong
Feb 24, 2020 -

Alan Webb Nissan responded

GTOMAN44, Great! We are pleased to read that George was great during your daughter's recent purchase and earned your future business. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your daughter in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 21, 2020

George was absolutely fantastic, he was patient, not pushy and just overall a friendly face to buy a truck from. I can’t recommend him enough! More

by BStroup
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson, George Chiong
Feb 24, 2020 -

Alan Webb Nissan responded

Beth, Awesome! We are pleased to read that George was fantastic to work with and earned your recommendation. Thank you for taking your time to share this kind review,. We value your time and feedback. We look for to seeing you and your Frontier in the future. Take care and enjoy your new truck! Sincerely, Your Alan Webb Nissan Family

February 15, 2020

George is awesome! Very patient and understanding for the entire process! He doesn’t pressure me at all. Listen to my needs and wants on a car. More

by jcdy
Recommend Dealer
Yes
Employees Worked With
George Chiong
Feb 19, 2020 -

Alan Webb Nissan responded

jcdy, Thank you for taking your time to share this nice review. We value your time and feedback. We are happy to hear that George is pleasant and understanding. We look forward to seeing you in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Nissan Family

February 12, 2020

Sorry but the sales guys judge people for the appearance And customer service by phone is sucks and never at least at me never call me back when I leave a voice mail More

by rpcompartiendo18512
Recommend Dealer
No
Employees Worked With
I don't know their names
Feb 12, 2020 -

Alan Webb Nissan responded

Jose, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Take care, Jim Shaver Sales Manager 360-892-9004 ext 253 jamess@alanwebbautogroup.com

February 11, 2020

It is outrageous to charge over a thousand dollars for 4 tires when the vehicle was brought in for 1 flat. Looks like gouging in a crisis! More

by theresw61
Recommend Dealer
No
Employees Worked With
I don’t know
Feb 12, 2020 -

Alan Webb Nissan responded

Theresa, I apologize for falling short of your expectations. Our Service Dept in no way want to take advantage of you or anyone else during a difficult time. Upon reviewing your recent service visit, it was noted on your repair order that your wheel had to be replaced due to damage from driving on the wheel after the tire blowout. This added to the cost of your overall bill and original estimate for replacing 4 tires. Your insight is important to us and helps me to build a positive customer experience for you and others in the future. I will review your feedback with our staff and make the necessary adjustments to make sure that they clearly address the issues at hand make sure our clients understand all of the details. Take care!. Sincerely, Ken Wilson Service Manager 360-892-9004 ext 213 kenw@alanwebbautogroup.com

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