Alan Webb Nissan

The service writer, Brandi, was awesome, went the extra mile to make sure my needs were met. I did offer her a job. Better pay her well, others will be noticing:) mile to make sure my needs were met. I did offer her a job. Better pay her well, others will be noticing:) More

Everything went as planned… great service and very efficient staff from beginning to the end. efficient staff from beginning to the end. More

The salesman confirmed my appointment but when I arrived he had no idea why I was visiting he had no idea why I was visiting More

This was such a wonderful experience and everyone is always so friendly and helpful! Thanks to Brian and Nate for a great experience! always so friendly and helpful! Thanks to Brian and Nate for a great experience! More

Service advisor was super helpful and kind! She went above and beyond to help make it easier. She went above and beyond to help make it easier. More

The staff is pleasant efficient friendly and professional from the moment when you enter until you leave. Nothing but a great experience from the moment when you enter until you leave. Nothing but a great experience More

Quick, Efficient, timely and communicated all issues for next steps efficietivaely with me. Suggested next steps next steps efficietivaely with me. Suggested next steps More

Dropped off the van for service on Dec 5th, to get 2 recalls, a flat tire fixed, battery changed, and an oil change. Never heard from them again. I called multiple times and was told my rep was either recalls, a flat tire fixed, battery changed, and an oil change. Never heard from them again. I called multiple times and was told my rep was either not available, on vacation, or out sick and the service manager would call me back in 20 minutes. I never received a call back any of the times I called. I finally talked to someone who told me they couldn't find the flat tire, but it was the only object in the back of the van. I called another time in early jan and they said the recalls were complete but the oil change wasn't done. I called 2 weeks later and the oil change was still not done. I called on Feb 4th and they told me it was ready for pickup. I picked it up on Feb 5th and found it had a dead battery still, the flat tire was untouched in the back of the van, and they had no paperwork to show that the oil change was completed. They said they would email me the paper the next day. It's over a week later and the paperwork never showed up. If this had been my personal vehicle, I would be outraged. But as it was business vehicle, I will simply never return to this business ever again. 2 months of waiting, with zero contact from the dealer, never an email, never a call back when I would call, and after all that, they didn't do the work I asked them to do. I can't even be certain they did the recalls. They didn't do anything else. More

2/11/22. I came in today for an oil change. Everyone was very friendly. However, I asked for a car wash. The oil service was very quick and good service. But no car wash, windshield still dirty and we ha very friendly. However, I asked for a car wash. The oil service was very quick and good service. But no car wash, windshield still dirty and we had a small trash bag with pieces of paper (etc), the trash bag was dumped in the floor and nothing done. Not what I am used to while going to my original (Nashville, TN) Nissan dealer. Very disappointed after having to drive over an hour to visit in Vancouver, WA. More

Very reasonable sales people. Efficient but not pushy. Respectful and pleasant staff. Clean dealership. Very happy with the car and deal we negotiated. Respectful and pleasant staff. Clean dealership. Very happy with the car and deal we negotiated. More