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Alan Webb Nissan

Vancouver, WA

4.2
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

March 01, 2022

The salesman confirmed my appointment but when I arrived he had no idea why I was visiting More

by jemarkee
Customer Service
Recommend Dealer
No
Employees Worked With
John Mann
Mar 02, 2022 -

Alan Webb Nissan responded

Julie, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our General Sales Manager, Garret Graham, to discuss this matter at 360-892-9004 ext 214.

February 24, 2022

This was such a wonderful experience and everyone is always so friendly and helpful! Thanks to Brian and Nate for a great experience! More

by chk3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Nate Gant
Feb 25, 2022 -

Alan Webb Nissan responded

Hello, Thank you for your kinds words. Take care and have a great day! Sincerely, Alan Webb Nissan

February 22, 2022

Service advisor was super helpful and kind! She went above and beyond to help make it easier. More

by mfernandez002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Feb 23, 2022 -

Alan Webb Nissan responded

Mabel, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that our service advisor was super helpful and kind. We look forward to seeing you and your Pathfinder in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

February 17, 2022

The staff is pleasant efficient friendly and professional from the moment when you enter until you leave. Nothing but a great experience More

by hpschesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Tolar, Thomas Ecret, Brandi Johnson, Brenda Johnston
Feb 18, 2022 -

Alan Webb Nissan responded

Thank you for your kind words and this wonderful review! We hope you have a great day!

February 14, 2022

Quick, Efficient, timely and communicated all issues for next steps efficietivaely with me. Suggested next steps More

by ZEEGERMAN2001
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Feb 14, 2022 -

Alan Webb Nissan responded

Marianne, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your service was quick, efficient, and informative. We look forward to seeing you and your Versa in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

February 13, 2022

Dropped off the van for service on Dec 5th, to get 2 recalls, a flat tire fixed, battery changed, and an oil change. Never heard from them again. I called multiple times and was told my rep was either More

by matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who the people were. They never contacted me.
Feb 16, 2022 -

Alan Webb Nissan responded

Matt, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

February 12, 2022

2/11/22. I came in today for an oil change. Everyone was very friendly. However, I asked for a car wash. The oil service was very quick and good service. But no car wash, windshield still dirty and we ha More

by Patricia Sedillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn Taylor, Brenda Johnston
Feb 16, 2022 -

Alan Webb Nissan responded

Patricia, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

February 10, 2022

Very reasonable sales people. Efficient but not pushy. Respectful and pleasant staff. Clean dealership. Very happy with the car and deal we negotiated. More

by llapierre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Shin, Henry Welley, Marc Allen
Feb 11, 2022 -

Alan Webb Nissan responded

Hello, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that our staff were pleasant and respectful. We look forward to seeing you again. Have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

February 10, 2022

Very nice young lady running the entire Service Dept. the day I was there, and did an excellent job!!! I Got in when my appointment was set up for. Did a fast oil change, and got out fast, thank you!!! More

by colene.davison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Brenda Johnston
Feb 11, 2022 -

Alan Webb Nissan responded

Colene, Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We are pleased to hear that Brenda did an excellent job. We look forward to seeing you and your Ford Focus in the future. take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

February 06, 2022

Busy service dept. ...hard to get through by phone ,and hard to make an appointment. Unless you go online them if you're lucky you can schedule an appointment a month out. Last time the said they couldn't More

by jayzg51779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Feb 07, 2022 -

Alan Webb Nissan responded

Greg, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

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