Alan Webb Mazda

Fast and Efficient A quick oil change and warranty work and I was on my way quickly. The service team was friendly and informative. I will be back. A quick oil change and warranty work and I was on my way quickly. The service team was friendly and informative. I will be back. More

Excellent service! Tim was great! He was a new associate and if he did not know the answer to our question he found out. We were helped by a few other people as well and Tim was great! He was a new associate and if he did not know the answer to our question he found out. We were helped by a few other people as well and everyone was friendly and helpful. I am extremely happy about my purchase and the service I received. Thank you! More

Quick and easy Olivia and Steve were able to get me taken care of quickly, helping me find the vehicle I wanted in the color my wife wanted. Have had the CX-5 for a Olivia and Steve were able to get me taken care of quickly, helping me find the vehicle I wanted in the color my wife wanted. Have had the CX-5 for a week now and we love it, so much more advanced than any vehicle we have ever owned. The whole process took two days (they had to locate the exact vehicle we were looking for), but total time was only a few hours. More

Great service and accomidation Took my car in for it's bi-annual\6k service; was told my rear brakes were worn to a range where replacement was advised soon. So I opted to have the Took my car in for it's bi-annual\6k service; was told my rear brakes were worn to a range where replacement was advised soon. So I opted to have the work done that day; but one problem I couldn't hang out (like I had for the oil change) so Megan graciously offered a loaner car for the interim! So I was able to make my appointment and get my care service, thank you. More

Excellent Service Megan has always provided excellent customer service. She always listens to my issues and makes sure that they are addressed. I am a repeated custo Megan has always provided excellent customer service. She always listens to my issues and makes sure that they are addressed. I am a repeated customer of Mazda and have worked with Megan for a few years. She is a value asset to Mazda and appreciate working with her. She always get me into a loaner car when needed and she always works around my schedule. Thanks, Ken More

Friendly, courteous and listen to customers Our family recently leased two new cars from Alan Webb in Vancouver. After my son leased his Mazda3 from them the first part of July, the experience w Our family recently leased two new cars from Alan Webb in Vancouver. After my son leased his Mazda3 from them the first part of July, the experience was so positive that my husband and I went back a few days later and leased our own Mazda3! Our rating is 5 stars because every person we dealt with was friendly, courteous, and straightforward. Nobody was pushy. For a car-buying experience, it was remarkably low stress. Our first point of contact was Manny. Online and over the phone he gave us excellent service. He listened to what we wanted and got back with us quickly, always being friendly and courteous. He found us the car we wanted and had it waiting for us to test drive when we arrived. The price he quoted us was the price we paid. Our salesman, Chris, was an absolute delight to deal with. He is genuine, personable, and goes out of his way to help in any way he can. He is young and new to the job but very knowledgeable. Even though it was late in the day, he took the time to answer our questions and help us get familiar with the features of our new car. He did not go home until we were all set and ready to leave. Next, we met Garret, Chris’ manager. He really listened to us and what our needs were regarding the financial aspects of the transaction. It was nice to be “heard.” He was willing to work with us and seemed very motivated to make his customers happy. The result is that we are happy with the deal we made and have good feelings about the whole process. I don’t remember the name of the person in finance who led us through the document-signing process, but he was courteous as well. He offered us the extra warranty but when we declined did not push us further and was friendly about it. Our brief encounters with Megan in the service department and Colin in parts were very positive also. Since leasing our car a week ago, we have received follow-up calls from both Chris and Garret, thanking us for our business and offering to help with any questions that may come up. The people at Alan Webb listened to what we wanted and then focused on how best to make that happen. We would definitely go back to buy or lease another car from them, and we happily recommend them to others. More

Convenient Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. Quick and easy only wish it was cheaper to maintain. Meagan is always very friendly and courteous. Specially for someone who left and came back. More

Can be more transparent about price Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even let Can be more transparent about price, negotiated a price earlier but while actually signing the documents they added extended warranty without even letting me know. But they did help me with resigning the documents when I insisted about the price difference. More

Great customer service and quick turn around. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. Always have a great experience with service. Quick turn around. Everything was explained to me and I knew what was going on with my vehicle. More

A Minimum of Stress Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to Peter Gregg is very knowledgeable and shares his knowledge in easy-to-follow chunks. He answered every question I could think of, which turned out to be quite a few. I bought the car I wanted, the color I wanted, everything I wanted with a minimum of stress. Great job! I look forward to the same great attitude in the Service Department. More