Alan Webb Mazda
Vancouver, WA
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1,245 Reviews of Alan Webb Mazda
Worse Than Going Through Divorce Never before have I left a poor review of a business in the past, but I feel a sense of civic duty to warn the public to purchase your awesome Mazda f Never before have I left a poor review of a business in the past, but I feel a sense of civic duty to warn the public to purchase your awesome Mazda from ANYWHERE else. The process of getting divorced after 10 years of marriage was less turbulent and frustrating than dealing with these people. I purchased a brand new Mazda3 Hatchback August 10th. This is my third Mazda in a row and I love the vehicles -- if only I didn't have to deal with the arrogant, chauvinistic, incompetent sales team at Alan Webb. The finance manager, Marc, has absolutely no idea what he's doing. When I decided on the car I wanted and started the paperwork I had an "exceptional" credit score. However, after running 4 hard credit reports (because he didn't check lenders' requirements) my score has dropped 48 points. "I don't get paid more to finance at a higher or lower interest rate" was his line after informing him I was not interested in purchasing a vehicle at 7.99% interest. I have made more trips to the dealership to complete new finance applications than I made in total test-driving and shopping for a new vehicle. So after 39 days of purchasing a car, I still don't have license plates. When I call, email, or text the salesman/finance manager/sales manager if I'm lucky I'm told "I will check into it" but there is never any follow-up. Instead I am met with excuses and deflection as to why nothing is their fault and why they can't accept responsibility for anything. From the sales manager, Steve, "There are other factors that go into play when your credit score drops." I have not applied for a new credit card. If anything I completely paid off my student loans, which would only increase, not drop, my score. From Peter, the salesman, "Yeah, Wells Fargo really dropped the ball on this one." No bud, you guys did. You should know the lender's requirements before expecting them to finance a deal. I drive for Lyft, and my insurance, driving credentials, and registration all expire in 7 days because I don't have license plates. I articulated to the sales manager that this is my livelihood and I don't have confidence that the plates were even ordered because the sales team has shown such overall incompetence. I would like to know what happens when my temporary permit expires. He wouldn't give me an answer. "It won't happen. You have seven more days. Look, I copied you on an email to see where your plates are." For the record, I still haven't heard one peep from anyone in regards to that email. Do yourself a favor and just avoid Alan Webb at all cost. You will be happier overall that you didn't waste your time and energy on them. More
Excellent customer service My concerns about my car were looked into and resolved in all possible ways. My service consultant explained in detail the work done and offered some My concerns about my car were looked into and resolved in all possible ways. My service consultant explained in detail the work done and offered some outside options for things they couldn't do on account of unavailability of parts. More
software update Megan was very friendly and the issue was taken care of. I asked about a scratch from a rock n the front fender. She told me that I would have to mak Megan was very friendly and the issue was taken care of. I asked about a scratch from a rock n the front fender. She told me that I would have to make another appointment. More
Above and beyond! I have been bringing my Mazda in for service since I purchased it at Alan Webb almost 4 years ago. Every visit has been easy, quick and always pleasa I have been bringing my Mazda in for service since I purchased it at Alan Webb almost 4 years ago. Every visit has been easy, quick and always pleasant! Megan in service is great and goes above and beyond!! More
Awesome The individuals were so awesome and helpful. I came in with a time crunch and they absolutely excelled regardless of the struggle they had with their The individuals were so awesome and helpful. I came in with a time crunch and they absolutely excelled regardless of the struggle they had with their system. More
Wheel Repair This is essentially a review of WheelkraftNW. I discovered my wheel was damaged after taking it in for an oil change. As a courtesy, AWM agreed to h This is essentially a review of WheelkraftNW. I discovered my wheel was damaged after taking it in for an oil change. As a courtesy, AWM agreed to have it taken care of. The work was done promptly and the wheel looks as good as new! More
Great Very good guys to work with. Help you out every step of the way. Got a good price without a lot of drama. Thank you. Very good guys to work with. Help you out every step of the way. Got a good price without a lot of drama. Thank you. More
Amazing service I was in the market for a different car. I happened to stoppedin at Alan Webb just to see if they could do any better than the Portland area dealers, I was in the market for a different car. I happened to stoppedin at Alan Webb just to see if they could do any better than the Portland area dealers, and met up with Manny Vargas. I had never really considered Mazda before, but let me tell you how happy I am that I came in! First, Manny took his time to discuss all my options. We walked through several vehicles, and we talked about all my needs. I drive quite a bit for my job and side business, so safety is priority 1. Mazda has so many safety options on vehicles, its quite extraordinary! Once I settled on the vehicle, Manny walked me through everything about the car. It's literally a computer on wheels. And I'm glad the Manny was there to show me all the features, because the owners manual is like a novel. Holy cow! Once the papers were signed, Manny again walked me through everything about the car before I drove off. The entire staff truly made me feel like I was their only customer that day. From making sure I had plenty of water, to sitting and talking with me, to making sure I understood every thing about the deal. Amazing!!! I'd highly recommend Alan Webb to anyone. In fact, it was worth the drive across the river to do business in Vancouver, and I’d gladly do it again. Thank you!!!! More
Oil change Nice people but too much for an oil change - definitely not coming back for brake fluid or other fluid change out - $202 for each service😱 Nice people but too much for an oil change - definitely not coming back for brake fluid or other fluid change out - $202 for each service😱 More
It was a great experience working with the team at Alan Webb I enjoyed working with the team at Alan Webb. They provided excellent customer service. I purchased a 2019 Mazda3. Everyone at Alan Webb was very hel I enjoyed working with the team at Alan Webb. They provided excellent customer service. I purchased a 2019 Mazda3. Everyone at Alan Webb was very helpful, and knowledgable of my Mazda3 and financing. Everything was explained to me clearly. I hope to be a long term customer. Thank you all so much for everything. I love my Mazda?🚘🚘 More