Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews
Call Dealership (360) 334-3000

3716 NE 66th Ave

Vancouver, WA

98661

Directions

By Type

1,244 Reviews of Alan Webb Mazda

February 08, 2024

Very great service, great selection of vehicles , great salesmen, always there for you whenever. Thank you More

by André François
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Franklin Jr.
Report | Print
Mar 04, 2024 -

Alan Webb Mazda responded

Hi André, thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with our service and vehicle selection. We appreciate your feedback, and look forward to serving you again in the future!

February 08, 2024

My husband and I had a wonderful experience at Mazda. Jason was the most helpful salesman. Fast, friendly service. Very knowledgable and in the end got us the car we wanted at a fair price with an inter More

by Kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Franklin Jr.
Report | Print
Mar 04, 2024 -

Alan Webb Mazda responded

Thanks for sharing your positive experience at Mazda, Kim! We're thrilled to hear Jason provided exceptional service and helped you find the perfect car at a great price. We appreciate your business and look forward to serving you again.

February 08, 2024

Jason was extremely professional and made this process flow so smoothly, he made sure to take care of my family and I by getting us a great deal on our new car! More

by tyzipperian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Franklin Jr.
Report | Print
Mar 04, 2024 -

Alan Webb Mazda responded

Thank you for sharing your positive experience, Ty! We're thrilled to hear that Jason provided you with exceptional service and helped you find a great deal on your new car. We appreciate your feedback and hope to see you again soon!

February 07, 2024

Excellent customer service Marco and all the team went above and beyond to make it a pleasurable buying experience. More

by mcnerland58
Recommend Dealer
Yes
Employees Worked With
Marco Garcia
Report | Print
Feb 12, 2024 -

Alan Webb Mazda responded

Thank you for your kind words! Happy to hear that Marco and our team provided excellent customer service during your visit, we appreciate your feedback and hope to serve you again in the future!

February 07, 2024

Easy. Friendly staff Car was done early and had no issues Will continue to bring my car here More

by HAMILTOR14
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Feb 12, 2024 -

Alan Webb Mazda responded

Thanks for the kind words! We're glad to hear that you had a great experience with our friendly staff and prompt service. We look forward to serving you again in the future!

February 05, 2024

It was great. Desk service staff is always very helpful I appreciate that They communicated often and clearly. More

by jnlarison
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Feb 12, 2024 -

Alan Webb Mazda responded

Thank you for your positive feedback! We're glad to hear that our desk service staff was helpful and communicated effectively. We appreciate your support!

February 04, 2024

Alan Webb is who I choose to have my vehicle serviced by. They a friendly, efficient, and show an ultimate care for customers. More

by marissaheeter
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Feb 12, 2024 -

Alan Webb Mazda responded

Hi Marissa, thank you for your kind words! We strive to provide friendly and efficient service, and we're glad to hear that you felt well taken care of. Let us know if there's anything else we can assist you with!

February 04, 2024

With Detrik and Mikayla heading up your service dept. .. it's the best service center I've ever have experienced... I told them that I would consider buying another Mazda because I got such great care at More

by ginny-ron
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Feb 12, 2024 -

Alan Webb Mazda responded

Thank you so much for your kind words and for choosing our service center. We're thrilled to hear that Detrik and Mikayla provided you with exceptional care. We appreciate your support and look forward to serving you again in the future!

February 03, 2024

Always treated with respect when I have my Mazda looked at . I had oil change and tires rotated . Also found a light bulb out which was addressed at same time . Staff are wonderful More

by INGRIDGOSNEY
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Feb 07, 2024 -

Alan Webb Mazda responded

Hi Ingrid, thank you for your kind words and for choosing us for your Mazda's maintenance needs. We're glad to hear that you had a positive experience with our staff and we appreciate your support!

February 03, 2024

Bought used CX-5, drove off lot a couple weeks ago and it started vibrating from floor board. Tried calling the dealer multiple times to help out and keep getting the run around. Nobody calls me back. Chris More

by tony.lopriore
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Smith
Report | Print
Feb 03, 2024 -

Alan Webb Mazda responded

Tony, I am sorry you feel that way but I specifically told Chris and Chris told you that a service appointment needed to be scheduled before a determination could be made. So once again if you want to schedule a service appointment then we can take a look at the issue you are having, a salesman does not have anything to do with the mechanical or repair of a vehicle. Detric or Mikayla can get you scheduled if you call in to the service center. If you choose not too and just write a 1 star review that is counter intuitive to getting the problem diagnosed and fixed. Also I can not authorize repairs or funds until a diagnosis is done, nobody is going to agree to spend money on something they have not seen after it has been off the dealership lot and being driven for multiple weeks. I am sorry you are not ok with that, but that is the order of operations that must happen in situations such as this. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024 -

tony.lopriore responded

Writing a review is the only way to get a response from anyone at Alan Webb Mazda. Chris hasn’t called me back. Nothing. Numerous times saying he would call me back. Very unprofessional. I expect as a customer to get some level of respect when being told someone will call me back. It doesn’t feel good. I would gladly bring it in to get scheduled and fixed but nobody has called me after making numerous phone calls into Chris. Sad that it takes a review others can see to get any type of follow up or response.

Feb 03, 2024 -

Alan Webb Mazda responded

Detric or Mikayla can get you scheduled. Mazda Service Center 360-334-3002. Chris is not in service, and would not be the one to schedule that. Please give them a call and we can handle it from there. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024 -

tony.lopriore responded

A simple phone call or “doing what you say you will do” would have gone a long way instead of 5 phone calls into dealer and no call back. Nothing. Complete ghosting. He literally told me numerous times he would call back. Also, I drove it off the lot and the issue started almost right away so I called Chris. But again, 5 phone calls later and nothing. This is by far the best follow up I’ve received. Thank you. I’ll get it scheduled with them we can figure out with you. Appreciate your help.

1
...
8
9
10
...
125