Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Alan Webb Mazda

Vancouver, WA

4.7
1,245 Reviews
Call Dealership (360) 334-3000

3716 NE 66th Ave

Vancouver, WA

98661

Directions

By Type

1,245 Reviews of Alan Webb Mazda

February 03, 2024

Bought used CX-5, drove off lot a couple weeks ago and it started vibrating from floor board. Tried calling the dealer multiple times to help out and keep getting the run around. Nobody calls me back. Chris More

by tony.lopriore
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Smith
Report | Print
Feb 03, 2024 -

Alan Webb Mazda responded

Tony, I am sorry you feel that way but I specifically told Chris and Chris told you that a service appointment needed to be scheduled before a determination could be made. So once again if you want to schedule a service appointment then we can take a look at the issue you are having, a salesman does not have anything to do with the mechanical or repair of a vehicle. Detric or Mikayla can get you scheduled if you call in to the service center. If you choose not too and just write a 1 star review that is counter intuitive to getting the problem diagnosed and fixed. Also I can not authorize repairs or funds until a diagnosis is done, nobody is going to agree to spend money on something they have not seen after it has been off the dealership lot and being driven for multiple weeks. I am sorry you are not ok with that, but that is the order of operations that must happen in situations such as this. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024 -

tony.lopriore responded

Writing a review is the only way to get a response from anyone at Alan Webb Mazda. Chris hasn’t called me back. Nothing. Numerous times saying he would call me back. Very unprofessional. I expect as a customer to get some level of respect when being told someone will call me back. It doesn’t feel good. I would gladly bring it in to get scheduled and fixed but nobody has called me after making numerous phone calls into Chris. Sad that it takes a review others can see to get any type of follow up or response.

Feb 03, 2024 -

Alan Webb Mazda responded

Detric or Mikayla can get you scheduled. Mazda Service Center 360-334-3002. Chris is not in service, and would not be the one to schedule that. Please give them a call and we can handle it from there. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024 -

tony.lopriore responded

A simple phone call or “doing what you say you will do” would have gone a long way instead of 5 phone calls into dealer and no call back. Nothing. Complete ghosting. He literally told me numerous times he would call back. Also, I drove it off the lot and the issue started almost right away so I called Chris. But again, 5 phone calls later and nothing. This is by far the best follow up I’ve received. Thank you. I’ll get it scheduled with them we can figure out with you. Appreciate your help.

January 31, 2024

The location and availability was great however I did not see what was happening with the car until the car was done and I was checking out. The system also doesn't see service rendered from the other locati More

by energytalk123
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
January 27, 2024

Just needed used cx 30 & they had one , they were nice and fast and not pushy More

by RICHARD_HODO
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Jan 29, 2024 -

Alan Webb Mazda responded

Hi Richard, thank you so much for taking the time to share your experience! We're thrilled to hear that you found exactly what you were looking for and that our team provided a pleasant and efficient service. Hope to see you again at your first service!

January 26, 2024

Not the best experiences since I sometimes have issues with this car and those issues can be expensive More

by QLEOPOLD
Recommend Dealer
No
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
January 19, 2024

Hi Easy drop off and pick up. Service was completed in a very reasonable amount of time. More

by SCOTT.MCDONALD
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 22, 2024 -

Alan Webb Mazda responded

Hi Scott, thank you for your kind review! We're glad to hear that you had a smooth drop-off and pick-up experience. The service team here always strives to provide quick, efficient service. We appreciate your feedback and hope to see you again in the future!

January 19, 2024

Wednesday to get service done on my transmission oh no I did not I'm sorry that was the time before and that was very good too went there to get a light bulb put in my car they were very quick they're very More

by Powerofgod29
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 23, 2024 -

Alan Webb Mazda responded

Thank you for sharing your positive experience with us! We're glad to hear that our team provided quick, respectful, and professional service during your visit. We appreciate your kind words!

January 19, 2024

The team is friendly and efficient every time I am there. Communication is clear and helpful More

by CHRISNRACHAEL
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 23, 2024 -

Alan Webb Mazda responded

Hi Chris and Rachael, thank you so much for your kind words! It's our pleasure to provide friendly and efficient service with clear communication. We appreciate your support and look forward to serving you again soon!

January 19, 2024

John kendall helped us out within the parameters his manager set for him. Nice guy. And does his job More

by Luxdevin
Recommend Dealer
Yes
Employees Worked With
John Kendall, John Kendall
Report | Print
Jan 23, 2024 -

Alan Webb Mazda responded

Thank you for your positive feedback! We appreciate your kind words and hope to continue providing great service.

January 19, 2024

Experience was smooth. No pressure sales. Thank you for your communication with me too. Smile More

by markneileen
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 23, 2024 -

Alan Webb Mazda responded

Hi Mark, thank you for your kind words! We strive to provide excellent communication and service. We appreciate your support!

January 18, 2024

They were awesome in listening to my needs and solving the problem. I was very pleased with the service I received. More

by LINS.PATRICE
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 22, 2024 -

Alan Webb Mazda responded

Hi Patrice! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that we were able to meet your needs and provide excellent service. If you have any other feedback or questions, feel free to reach out!

1
...
9
10
11
...
125