Alan Webb Mazda

Questions This is my second appt at AW Mazda. After the first visit,I tried somewhere in the winter for a second appt but you were short of mechanics and it wou This is my second appt at AW Mazda. After the first visit,I tried somewhere in the winter for a second appt but you were short of mechanics and it would be at least two weeks before an appt was available. So I tried a dealership in Tigard, a long drive. I tried AW a second time this week. It was a fifteen minute wait to check in.The women at the counter were very kind and helpful. I was told it would take about an hour to change the oil and inspect the car. Two hours later they were almost done. Both of the times I have come, they suggest something additional to be done. I have heard the same repair suggestions to others who are having their car worked on at the same time. This time it was air filters. I need to trust the shop advisors. So I say yes but I wonder if I’m making a wise decision. It’s a pleasant place to wait and staff are very helpful. But I left with questions about the quality and reliability of the business. More

Service for 7 yrs, Mazda3 purchased @ Alan Webb. I’ve Service for 7 yrs, Mazda3 purchased @ Alan Webb. I’ve always had good service except when my battery went dead in my garage my son told me to call Service for 7 yrs, Mazda3 purchased @ Alan Webb. I’ve always had good service except when my battery went dead in my garage my son told me to call Alan Webb. I was told they we’re booked out seven days! Suggested I hire a tow truck to get it to the shop then it would be $119 for a diagnostic. A friend brought me a battery charger. Got car started drove directly to a tire company that I had called. Battery was the original, replaced it, was on my way in less than 2 hours. More

Great fast service even in the middle of COVID-19; all staff members wore their POE appropriately and correctly and still treated with all customers with respect and patience. Everything went smoothly and staff members wore their POE appropriately and correctly and still treated with all customers with respect and patience. Everything went smoothly and I was in and out in an hour, was a stress free experience with everything explained plainly and clearly to me which is greatly appreciated. Thank you! More

They responded to my Costco dealer request within minutes and worked out a deal that worked for me in a short time period. Paperwork took less than 45 minutes to complete! and worked out a deal that worked for me in a short time period. Paperwork took less than 45 minutes to complete! More

I needed an oil change and the service associate was able to get my car in for an appointment within 2 days. The service was fast and there was not excessive up-selling of maintenance services, which I appre to get my car in for an appointment within 2 days. The service was fast and there was not excessive up-selling of maintenance services, which I appreciated. More

A great car and a great price! The downside; car not delivered washed clean and shipping plastic still on arm rests in car when delivered. Just not a thorough preparation for delivery of a new car. Know delivered washed clean and shipping plastic still on arm rests in car when delivered. Just not a thorough preparation for delivery of a new car. Knowledge of product mediocre by the sales rep. The finance administrator at the Chevy dealership was superlative. Really excellent at his position. Overall we were happy with the end result. The car we wanted at a fair price! More

Too Many Trips & Too Expensive I took my 2001 Mazda truck in to fix my air conditioning. They failed to properly diagnose the problem the first time, or the second time, etc., etc.. I took my 2001 Mazda truck in to fix my air conditioning. They failed to properly diagnose the problem the first time, or the second time, etc., etc.. After six trips over nearly three years, they finally found the problem and fixed it. However, the total of all the expenses, while they 'practiced' fixing it, was double what the cost would have been if they had diagnosed it correctly the first time, not counting the aggravation. Devra did her best, and I really appreciate her effort, but I am really disappointed in the overall experience. More

I've had no issues coming to the service center here. They are easy and convenient to my home. Clean, and compliant with social distancing . They are easy and convenient to my home. Clean, and compliant with social distancing . More

I have always found the employees pleasant to interact with when getting my car serviced. The waiting area is suitable so I recommend having your Mazda work done here. with when getting my car serviced. The waiting area is suitable so I recommend having your Mazda work done here. More

Very friendly and helpful staff will be back again soon when we need service Devra went out of her way to insure our visit was painless and easy. We especially liked the fact that we could use Lyft to go b when we need service Devra went out of her way to insure our visit was painless and easy. We especially liked the fact that we could use Lyft to go back home and bring us back when our car was ready. More