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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

December 30, 2021

easy breezy, even when the vehicle hiccuped they took it back and followed through, even offered a loaner vehicle which was hugely appreciated and not at all expected. More

by ablinmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Jan 03, 2022 -

Alan Webb Mazda responded

Jenny And Mark, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

December 26, 2021

Excellent communication and friendly service. Had a bad confrontation with a Portland Pothole, causing two tires to blow out in my new Mazda6. One distributor never delivered the tires, so they found anot More

by minran23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Jacob Cooksey, Detrik Blue
Dec 27, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We are pleased to hear that we provided excellent and friendly service. We look forward to seeing you and your Mazda6 in the future. Have a wonderful week! Sincerely, Your Alan Webb Mazda Auto Family

December 24, 2021

Always kind and polite service. They send texts and keep you informed the day of service. Just since I had my windshield wipers replaced was hoping to get my windshield washer fluid replace. But maybe More

by lcyoungchild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Dec 27, 2021 -

Alan Webb Mazda responded

Lisa, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that our staff is always kind and polite. At this time top off your windshield wiper fluid is a paid service. We look forward to seeing you and your CX5 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

December 23, 2021

Red the salesman was very knowledgeable and respectful. I felt comfortable with him. The process was easy. More

by tangy0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Retha Al-Baiaty, Kyle Ward
Dec 27, 2021 -

Alan Webb Mazda responded

Tangy, We are pleased to read that Red was knowledgeable, respectful, and the process was easy. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. Have a great day! Sincere;y, Your Alam Webb Mazda Auto family

December 14, 2021

Service is always awesome there. They make me feel like a very important customer and take excellent care of me. Detrick (sp?) in particular deserves kudos. More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Dec 17, 2021 -

Alan Webb Mazda responded

Thanks for the amazing review and rating, Joy! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

December 11, 2021

The staff is really nice. Specially Blake, he gave the chance to drive the 2 cars I was interested on. That helped me a lot to make a decision. He took his time with me, and I didn't feel rushed at all. More

by Emmanuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Blake Labay
Dec 13, 2021 -

Alan Webb Mazda responded

Emmanuel, We are pleased to hear that Blake was helpful and nice. We value your time and feedback. We look forward to seeing you and your new Mazda CX-5 in the future. Happy Holidays! Sincerely, Your Alan Webb Mazda Auto Family

December 10, 2021

We have been visiting this location since 2014. The last few visits it was horrible. However Detrik was amazing this trip. I am happy they hired him. Thank you More

by KINSN15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Dec 13, 2021 -

Alan Webb Mazda responded

Adrienne, We are thrilled to hear that Detrik was amazing. We value your time and feedback. We look forward to seeing you and your Mazda6 in the future. Take care and happy holidays! Sincerely, Alan Webb Mazda Auto Family

December 09, 2021

Great customer service! I was 15 minutes late for my appt, but they diagnosed the problem and fixed it quickly. Professsional and courteous from start to finish! More

by kwrightendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Dec 13, 2021 -

Alan Webb Mazda responded

Kathryn, Thank you so kindly for your kind words and a 5-star rating. We value your time and feedback. We are pleased to hear that we were able to accommodate your vehicle needs and facilitated a repair quickly. We look forward to seeing you and your Mazda Cx-5 in the future. Take care and happy holidays! Sincerely, Your Alan Webb Mazda Auto Family

December 09, 2021

Alan Mazda knows there’s stuff and the great customer service withDetrick he was great and knowledgeable. I will refer to my friends keep up the good work More

by Keone2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Dec 09, 2021 -

Keone2000 responded

Great

Dec 09, 2021 -

Keone2000 responded

Great

Dec 09, 2021 -

Keone2000 responded

Great

Dec 13, 2021 -

Alan Webb Mazda responded

Roy, Aw shucks. Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that Detrik was great and knowledgeable and we earned your recommendations. We look forward to seeing you and your Miata in the future. Take care and have a wonderful holiday season. Sincerely, Your Alan Webb Mazda Auto Family

December 08, 2021

Claimed to fix car didn’t fix car The first time , 2nd free check and lied about fixing it said they don’t know what I’m talking about lol lame as xxxx More

by lol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Detrik Blue
Dec 08, 2021 -

Alan Webb Mazda responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Advisor, Detrik Blue, to discuss this matter at 360-334-3000 ext 332 or detrikb@alanwebbautogroup.com

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