Alan Webb Mazda

AWESOME Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. More

Cody was GREAT..... Customer Service after the sale SUCKS! I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any ot I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any other dealership with "sales game". I am extremely unhappy with the customer service/support after the sale. It is 7 days until the first payment is due and I have yet to receive ANY payment information. After about 10 calls to the dealership asking about payment information I was sent to Mazda finance and was promptly asked for an account number that I have yet to receive. I called the dealership back and after 5 or 6 calls was connected to the sales department. They told me to go to a local branch of Chase Bank. In the end I found out that Chase was given the wrong address. Even though I went to great pains to provide my MAILING ADDRESS on many occasions. Apparently, address verification is only important to the dealership when they are trying to get paid. It took 2 hours of my time to chase down the problem and fix the A Webb mistake. I would not recommend this dealership. On a brighter note I LOVE my Mazda 3!! More

This is our 2nd. car we have bought from Alan Webb, as always great service all around. Buying the car was easy,no hassel at webb dealership always great service all around. Buying the car was easy,no hassel at webb dealership More

Worked directily with Brian Lowe in Sales. The inventory at Alan Webb is what lead me to the dealer and the friendly and courteous sales staff is why I chose to purchase my Mazda at Alan Webb. I never felt at Alan Webb is what lead me to the dealer and the friendly and courteous sales staff is why I chose to purchase my Mazda at Alan Webb. I never felt any pressure to buy, which was really refreshing. It is the reason why I will buy my next car at Alan Webb. More

I had a great experience at Alan Webb Mazda, thanks largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I called to get a price on a 2014 Mazda3 i Grand Touring, spoke with Cody, and within 10 minutes he called back with a quote that I was quite happy with. I circulated the quote with Herzog Meier (who didn't even make a cursory effort at competing with the quote I was sent), and I probably could have taken the quote back to Gladstone and worked the back-and-forth, but frankly, the quote was a REALLY good price. Now, the horror stories you hear usually involve people getting one price over the phone and getting slipped hidden fees. That didn't happen here. Cody was very up front with the fees before I even drove to the lot. $150 doc fee-- which frankly is not surprising-- and of course the $379 titling fee for a four-year registration in Multnomah County. The whole process from when I stepped on the lot to when I drove off was two hours, and 30 minutes of that was my scrutinizing the loan documents. I was a potential cash buyer. I told this to Cody, and he said, "The best price is going to be through financing." This is typical (the dealership gets more incentives if they finance it because Mazda makes money off the loans, which is kind of obvious). Alan Webb and Mazda Capital Services have no origination fees and no pre-payment penalty, so it didn't matter if I took out a loan since I can pay it off next month (though, I qualified for their 0.9% financing, so there's almost no point in paying it off). The price he quoted me over the phone was the exact price that was reflected on the loan documents. Jacob was very professional, didn't make any attempts to sell any extras. He was very patient when I asked to examine the loan document. Now, I did a lot of internet research and knew what to expect. I think people who have bad experiences at dealerships are just unprepared, frankly. Or they look at the experience as an adversarial one, and they feel that "getting over" on the dealer is somehow a win. If you go into a dealership asking for the lowest monthly payment, then frankly, you're a sucker. If you go in and tell them what your exact expectations are, then this team absolutely honors their word. I'm here to tell you: the price was totally fair. Cody was completely straight with me. Jacob was totally professional. The deal was above board, and nobody tried to sneak one past me. Call Alan Webb. Ask for Cody. Get a great price. That's all there is to it. Seriously. More

Our salesman, Bano, was very friendly and knowledgeable AND EXPLAINED THINGS IN DETAIL. He answered all of our questions and concerns. The dealership is very conveniently located for us. AND EXPLAINED THINGS IN DETAIL. He answered all of our questions and concerns. The dealership is very conveniently located for us. More

Alan Webb Mazda is a dealership that I would have no problem recommending to anyone and everyone. The Salesmen were extremely knowledgeable on all aspects of the car I purchased which was a CX-9 Grand problem recommending to anyone and everyone. The Salesmen were extremely knowledgeable on all aspects of the car I purchased which was a CX-9 Grand Touring. When I first went to the dealership - I explained to Alex that I did not want to negotiate price with the bickering back and forth. I said that I wanted the lowest amount they would charge out the door. They provided me an itemized list. The price was more than fair. I checked around. I think both Alex and Marty will continue to be successful salesmen; since, they follow up on any concerns a prospective buyer will have. Both of these salesmen worked with me to get a very good deal. Jacob (Finance man) quickly went through the documents and explained all aspects involved in the closing and made the process painless. I think it says a lot about a dealership when after the documents have been signed the salesman takes the time to install the rubber mats for you instead of leaving that for me to do. More

I worked with Natalie and she was amazing! So patient and not pushy at all. She spent a good chunk of time with me because I wanted to make sure I got a vehicle that met all my needs. She answered every ques not pushy at all. She spent a good chunk of time with me because I wanted to make sure I got a vehicle that met all my needs. She answered every question I had and let me know that even after leaving if I needed help with anything having to do with my CX5 that I should not hesitate to give her a call or email. Best car buying experience ever! Would very much recommend this dealership and especially Natalie! More

Cody and Alex were a pleasure to work with. I have driven a Mazda for over 30 years and continue to be impressed by the product and service. driven a Mazda for over 30 years and continue to be impressed by the product and service. More

I contacted Kim online and she got back to me promptly. She provided great information, help, and customer service. I felt she was a true advocated for the buyer. After nailing down she specifics, I came i She provided great information, help, and customer service. I felt she was a true advocated for the buyer. After nailing down she specifics, I came in and met Kimberly, who has an effortless and honest demeanor - something I very much appreciated. We got down to brass tacks, which was easy, and worked to make sure we got the right car and the best deal. The best part, she worked tirelessly to help us iron out logistics (We bought the car over President's Day, so adding it to our insurance was tricky). I highly recommend Alan Webb Mazda and Kim Fields!! More