Alan Webb Mazda

First Impression Very Impressive! I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted b I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted by a friendly Service Rep who wasted no time getting me set up for the work that needed to be done. An accurate estimate of charges was presented as well as an estimated time for completion. The waiting area had a nice-sized T.V. that wasn't working well, so a customer turned it off. Newspapers were weeks old. They should have had complimentary beverages, water, coffee, etc. The work was completed ahead of schedule and was completed as promised. I was able to order some additional parts with the promise of assistance with the installation. This was SERVICE AT ITS BEST! Many thanks to the Parts/Service staff. More

OUTSTANDING BUYING EXPERIENCE My wife and I bought a new Mazda CX5 from the Sales Mgr. Jared. We were so happy with our buying experience , Jared has us in his office and gave us My wife and I bought a new Mazda CX5 from the Sales Mgr. Jared. We were so happy with our buying experience , Jared has us in his office and gave us top dollar for our trade and a very good price on the new CX5. Jared treated my wife and I with respect and there was NO GAMES. We have bought all of our cars from Allen Webb Mazda for 14 years and plan on buying more from them in the future. Jared had a salesmen Cody go with us for the test drive and he helped with the delivery , he was very perfessional as well. We are VERY PLEASED !!! More

Great Auto Purchase Experience I purchased a new Mazda 5 and it was a very smooth deal. Tre Larson was a super nice guy! I have bought many cars and have to say that this experien I purchased a new Mazda 5 and it was a very smooth deal. Tre Larson was a super nice guy! I have bought many cars and have to say that this experience was the best I've ever had! More

Zoom! Zoom! I really enjoyed my car buying experience. I was purchasing a vehicle that is in very high demand --- but the whole Alan Webb team made sure that I go I really enjoyed my car buying experience. I was purchasing a vehicle that is in very high demand --- but the whole Alan Webb team made sure that I got to drive it home. During the test drive, my salesman was considerate enough to show me all of the features of the vehicle by directing me on a route that tested the car thoroughly for safety and handling. When it came to financing the vehicle, there was no judgment about my credit history - only the determination of the staff to find a lender that would meet my needs for factors that were important to me, such as cash down, payments, and loan structure. This team knows their lenders well, and was extremely quick at networking with the banks to make the deal happen. As it approached the time for me to drive the vehicle home, the service team immediately dropped what they were doing to ensure that my new car was clean, full of fuel, and ready to cruise. This team really enjoys what they do --- they have an appropriate depth of knowledge and enthusiasm for the brand, the car buying process, and customer courtesy. I would feel good about referring all of my friends and family to this dealership. I could go on here, but let's face it, I've got a sweet car to cruise in, so... I'm out of here! Thank you, Alan Webb Mazda! More

Good Sales persons i bought new Mazda 6 and it is really good. I really appreciate the sales person that helps us to understand all details about the prices and features i bought new Mazda 6 and it is really good. I really appreciate the sales person that helps us to understand all details about the prices and features of the car models. And friendly talk. More

AWESOME Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come. More

Cody was GREAT..... Customer Service after the sale SUCKS! I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any ot I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any other dealership with "sales game". I am extremely unhappy with the customer service/support after the sale. It is 7 days until the first payment is due and I have yet to receive ANY payment information. After about 10 calls to the dealership asking about payment information I was sent to Mazda finance and was promptly asked for an account number that I have yet to receive. I called the dealership back and after 5 or 6 calls was connected to the sales department. They told me to go to a local branch of Chase Bank. In the end I found out that Chase was given the wrong address. Even though I went to great pains to provide my MAILING ADDRESS on many occasions. Apparently, address verification is only important to the dealership when they are trying to get paid. It took 2 hours of my time to chase down the problem and fix the A Webb mistake. I would not recommend this dealership. On a brighter note I LOVE my Mazda 3!! More

This is our 2nd. car we have bought from Alan Webb, as always great service all around. Buying the car was easy,no hassel at webb dealership always great service all around. Buying the car was easy,no hassel at webb dealership More

Worked directily with Brian Lowe in Sales. The inventory at Alan Webb is what lead me to the dealer and the friendly and courteous sales staff is why I chose to purchase my Mazda at Alan Webb. I never felt at Alan Webb is what lead me to the dealer and the friendly and courteous sales staff is why I chose to purchase my Mazda at Alan Webb. I never felt any pressure to buy, which was really refreshing. It is the reason why I will buy my next car at Alan Webb. More

I had a great experience at Alan Webb Mazda, thanks largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I called to get a price on a 2014 Mazda3 i Grand Touring, spoke with Cody, and within 10 minutes he called back with a quote that I was quite happy with. I circulated the quote with Herzog Meier (who didn't even make a cursory effort at competing with the quote I was sent), and I probably could have taken the quote back to Gladstone and worked the back-and-forth, but frankly, the quote was a REALLY good price. Now, the horror stories you hear usually involve people getting one price over the phone and getting slipped hidden fees. That didn't happen here. Cody was very up front with the fees before I even drove to the lot. $150 doc fee-- which frankly is not surprising-- and of course the $379 titling fee for a four-year registration in Multnomah County. The whole process from when I stepped on the lot to when I drove off was two hours, and 30 minutes of that was my scrutinizing the loan documents. I was a potential cash buyer. I told this to Cody, and he said, "The best price is going to be through financing." This is typical (the dealership gets more incentives if they finance it because Mazda makes money off the loans, which is kind of obvious). Alan Webb and Mazda Capital Services have no origination fees and no pre-payment penalty, so it didn't matter if I took out a loan since I can pay it off next month (though, I qualified for their 0.9% financing, so there's almost no point in paying it off). The price he quoted me over the phone was the exact price that was reflected on the loan documents. Jacob was very professional, didn't make any attempts to sell any extras. He was very patient when I asked to examine the loan document. Now, I did a lot of internet research and knew what to expect. I think people who have bad experiences at dealerships are just unprepared, frankly. Or they look at the experience as an adversarial one, and they feel that "getting over" on the dealer is somehow a win. If you go into a dealership asking for the lowest monthly payment, then frankly, you're a sucker. If you go in and tell them what your exact expectations are, then this team absolutely honors their word. I'm here to tell you: the price was totally fair. Cody was completely straight with me. Jacob was totally professional. The deal was above board, and nobody tried to sneak one past me. Call Alan Webb. Ask for Cody. Get a great price. That's all there is to it. Seriously. More