Alan Webb Mazda

Unfriedly staff We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two already we were guaranteed to buy a third. They didnt care about customer loyalty and didnt take that into account. They did not give us the best deal from the start, and they kept trying to push for a signature. We also brought in a trade that they valued at half of its worth, and treated it as a joke when we said its worth a lot more. The manager never came to talk to us, he just went to test drive the car we were trading with five other people, and never said anything after. You have to be good with numbers because they will give you a bunch just to throw you off. A car that supposedly had a bunch of deals on it would have been sold to us for a lot more than it was worth. I will not be returning to this dealership. More

Nightmare to Enjoyable I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisit I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisition, that is, until recently. My experience at Alan Webb was, dear I say, enjoyable. My salesperson was personable, professional, and very knowledgeable. He even suggested that I bring in my two large dogs to insure the vehicle met all our needs. His follow up and follow through were exceptional. I clearly "got" that his management was supporting him. I was clear up front on what my goal was for my trade in financially. He supported me in meeting that goal without all the usual height pressure game playing. The whole process was done in a most timely and efficiently manner. I drove away in my awesome 2016 dark crystal blue CX-5 More

Every experience has been excellent- great customer service! We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The cus We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The customer service is excellent- above and beyond expectations- and the mechanics are knowledgeable and take great care of our cars. They never try to get us to buy extra services that are not needed- if they recommend a service, it is needed. Everyone is very helpful and has a great attitude. It is always a pleasure taking our cars to be serviced- usually this is a boring task that I try to avoid. But Alan Webb makes it so easy and nice, that I actually look forward to taking care of my car. More

No other place to go other than Alan Webb Mazda My Wife and I bought our 2nd 2015 Mazda CX5 from Alan Webb Mazda and were VERY Pleased with how we were treated. We worked with Jerod the Sales Mgr. f My Wife and I bought our 2nd 2015 Mazda CX5 from Alan Webb Mazda and were VERY Pleased with how we were treated. We worked with Jerod the Sales Mgr. for the deal and the Slaesman was Tre and he helped with the delivery he even helped us move items out of our trade in car. We were treated with FULL respect and Jerod did everything he could do to get us a GREAT Deal ! Jerod and Tre are both perfessional's and we will return when we need a car in the future. More

dishonest and rude I live in Colorado and was looking for a specific car that was tough to find locally. I thought I found what I was looking for at Alan Webb, so after I live in Colorado and was looking for a specific car that was tough to find locally. I thought I found what I was looking for at Alan Webb, so after a few phone calls we agreed on a price and a trade-in value for the car I was going to drive there and trade in. On two separate phone calls I asked April if the vehicle had been smoked in and was assured that it had not. I put a $500 deposit down and drove there (18 hours) to pick the vehicle up. As soon as the door was opened, I knew it had been smoked it. April denied it, so I pull the cig lighter out, and sure enough, it had been used. She claimed the lighter was not previously like that and then takes it inside to (I guess) the manager to show him. I back out of the purchase, with April and the manager continuing to argue that the car was not smoked in (despite the used lighter!!). So I was out 3 days of my time, a day off work, a few thousand miles on my truck, and $400 or $500 in gas and hotels. The most ridiculous part of the whole thing was that they tried to keep my deposit, and only agreed to return it after I continued to argue and insisted on speaking with the manager. I was completely calm and polite during all of this, but they never apologized and were flat-out rude to me after I backed out of the purchase. At best, these guys are incompetent, rude, and couldn't care less about completely screwing someone over. More

Great car... Great experience! Cody and Dave at Alan Webb Mazda exceeded our customer service expectations. We found a great certified pre-owned CX-5 on their lot. Cody was incredib Cody and Dave at Alan Webb Mazda exceeded our customer service expectations. We found a great certified pre-owned CX-5 on their lot. Cody was incredibly helpful and low-pressure. We arrived at a great price and Dave was efficient in completing our paperwork and getting us on our way. We looked at similar cars on other lots, and were glad we took our business to the great sales staff at Alan Webb. More

Alan Webb Mazda is the place to go My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about dif My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about different cars. We went to Alan Web Mazda, as we had already dealt with several car dealers that day, and we were getting really frustrated. It was a breath of fresh air at Alan Web. Our sales person, Urbano, who unfortunately no longer works there, was awsome! We came home with a new Mazda, and we love the car. It delivers everything we were told. We still go to Alan Web for service, and we leave happy everytime. The customer service is superb! Anyone you talk with is happy to answer your questions, and they do not make you feel like you are being bothersome. They will give you suggestions about different things, but they never pressure you. We will definately return to Alan Web Mazda for our next car. More

Don't waste your energy What a horrific experience. Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I re What a horrific experience. Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I returned the following day to sign papers, he wasn't available. I was handed off to a 20 year old kid who could barely answer my questions, let alone handle a sale on his own. They had hand off tactics, sharky sales talks, and just bad practice in general. After given a ridiculous price on a car, I expressed that in no way was I going to pay sticker price. He asked for my counter, which was $3500 below MSRP. Not unreasonable in my opinion. He returns 25 minutes later saying he can't come close. I tell him thanks but no thanks, and walk for the door. No harm no foul at this point. Another kid who couldn't be older than 22 literally CHASES me to the door with the quote page. He starts in on how I'm insane for asking them to come down that low. To be fair, when I offered that price, I hadn't yet seen the invoice. Kid #2 tells me I'm stupid and ridiculous for even thinking they'd do that for me. He then insults me further by offering me less for my vehicle in an I'm-smarter-than-you-but-I'm-a-tiny-man-with-a-complex kind of attitude. This was the wrong way to talk to me.... it then resulted in me shouting at him for being unprofessional, rude, and downright insulting. Little brat. Is that really the way you treat someone who is trying to spend $25,000 in your store? Methinks not. Mind you, this shouting match happened in the showroom as they were trying to lock down at least 2 other sales. The low-road person in me really hopes they lost out on those deals as a result of his idiocy. I bought a Ford after that. ;o) More

No hassle Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer service is #1 More

Purchased "2" Mazda's on the same visit Very professional and polite experience. I would recommend Alan Webb Mazda and I would definitely recommend them! Tre Larson answered all our ?'s an Very professional and polite experience. I would recommend Alan Webb Mazda and I would definitely recommend them! Tre Larson answered all our ?'s and was very helpfull. More