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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews
Call Dealership (360) 334-3000

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

January 16, 2024

I made an appointment on line, but when I showed up it did not show at the dealership. Probably my fault as I did not get a confirmation. Since I came from Gresham, Or. Mikayla pleaded my case and they wo More

by PATANDMITCH
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 19, 2024 -

Alan Webb Mazda responded

Hi Pat and/or Mitch, thank you for sharing your experience! We apologize for any confusion with your online appointment. We're glad Mikayla was able to assist you and accommodate your schedule. We appreciate your patience and hope to provide you with a seamless experience next time!

January 16, 2024

nice and efficient helped me get in and out efficiently and communicated well with me. More

by MYRABROCK13
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 19, 2024 -

Alan Webb Mazda responded

Hi Myra, thank you for your kind words! We're glad to hear that our team was able to assist you efficiently and provide good communication. If there's anything else we can do for you, please don't hesitate to reach out!

January 16, 2024

Quick and reasonably priced. as always. ... ... ... ... ... ... ... ... .... More

by kenw
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 19, 2024 -

Alan Webb Mazda responded

Hi Ken, thank you so much for your kind words! We're thrilled to hear that you found our services quick and reasonably priced. We always strive to provide excellent value to our customers. We appreciate your support, and look forward to seeing you at your next appointment!

January 16, 2024

Straight forward and honest Good experience from start to finish was able to find something same day. Quick and efficient More

by mallorykim6592
Recommend Dealer
Yes
Employees Worked With
Alex Gonzalez
Report | Print
Jan 16, 2024 -

mallorykim6592 responded

Alex was fabulous. He was patient with all questions and gave us straightforward and honest information. Brilliant customer service.

Jan 19, 2024 -

Alan Webb Mazda responded

Hi Mallory, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us, and that Alex able to keep you informed during your visit. We appreciate your feedback and look forward to serving you again in the future!

January 16, 2024

Buying the car was easy. Been waiting more than 2 weeks to cancel my extended coverage. I'm very irritated More

by Alexanderthurst
Recommend Dealer
No
Employees Worked With
Charles J Seaman
Report | Print
Jan 22, 2024 -

Alan Webb Mazda responded

Hi Alexander, thank you for your feedback. We apologize for any inconvenience caused by the delay in modifying your extended coverage. We understand your frustration, and are working to resolve this issue as quickly as possible. Please feel free to reach out if you have any further concerns.

January 16, 2024

We received outstanding service. The staff was incredibly attentive and went above and beyond to ensure our needs were met. They were knowledgeable and provided helpful recommendatio More

by Ryannohrenberg
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 22, 2024 -

Alan Webb Mazda responded

Hello Ryan, thank you so much for your amazing review! We're happy to hear that our team provided outstanding service and exceeded your expectations, and it's great to know that our knowledgeable staff and prompt service made you feel well taken care of. We truly appreciate your recommendation!

January 16, 2024

Very friendly staff. Everyone followed through with all promises made. Overall great experience Will definitely use this service shop for all my Mazda needs More

by Thart052
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 22, 2024 -

Alan Webb Mazda responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service shop. Our team always strives to deliver, and provide excellent service. We look forward to assisting you with any future Mazda needs!

December 29, 2023

The process is always easy. Good customer service and the car service is always quick. More

by Kourtenie
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 05, 2024 -

Alan Webb Mazda responded

Hi Kourtenie, thank you for your kind words! We strive to make the process easy and provide quick car service. We appreciate your feedback and look forward to serving you again in the future!

December 29, 2023

Quick service with efficient and friendly staff. No No No No I don't like AI More

by BECKYGRENZ
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker, Mikayla Parker
Report | Print
Jan 05, 2024 -

Alan Webb Mazda responded

Hi Becky, thank you for your kind words and for choosing our dealership! We appreciate your feedback and we're happy our team could provide you quick and friendly service!

December 28, 2023

Given the holiday season, Poor preparation or advanced prior authorizations even though direct information given. Was promised great service, yet received poor service with extended wait. No complaints ab More

by justaladyandherdog
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Detrik Blue, Detrik Blue
Report | Print
Jan 05, 2024 -

Alan Webb Mazda responded

Thank you for sharing your honest feedback. We apologize for any inconvenience you experienced during your visit. We do appreciate your recognition of our staff's professionalism and will take your concerns about dealership protocols into consideration for future improvements.

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