Alan Webb Mazda

Disappointed I worked with Olivia online for 2 weeks which was perfect for my schedule and desire to see things in writing. It was agreed that I would arrive at a I worked with Olivia online for 2 weeks which was perfect for my schedule and desire to see things in writing. It was agreed that I would arrive at a specific time to finalize a purchase according to the agreements made and confirmed. I arrived on time and was extremely shocked and disappointed that nothing was ready. No paperwork drawn up, the car was on the lot and very dirty. The initial tour of the car itself was not necessary having researched its features and capabilities and already voiced desire to finalize. I’m not naive to think some time would not be involved, but, anticipated enough prep by them to streamline the process. Some of the delay was in the incorrect quote given to me via document online and that I was prepared to sign for. Hence the contract was an additional $3,000. I did not get out of there till 9:00 p.m., and, still had to get the car back the next day to complete the package as planned. The business manager was very timely and didn’t try to sell options that I had already voiced plan. The time with him was only delayed by the poor computer performance. Disappointed that buying this car was not as pleasant an experience as the last two Purchases from Alan Webb. More

Great service Fast, courteous service. Got it right in and done quickly. Didn’t try to sell us stuff we didn’t need. Definitely recommend Alan Webb. Fast, courteous service. Got it right in and done quickly. Didn’t try to sell us stuff we didn’t need. Definitely recommend Alan Webb. More

seervice fantastic company great service clean outstanding Megan Robin and Jessica Pham both very outstand in their field of customer service can not say anyth fantastic company great service clean outstanding Megan Robin and Jessica Pham both very outstand in their field of customer service can not say anything except if I had a company I would hire them both in a heart beat More

New tires I called in & needed new tires same day because I live out of town now and was making a trip in. Megan said they had tires in and if I drop my car off I called in & needed new tires same day because I live out of town now and was making a trip in. Megan said they had tires in and if I drop my car off ASAP then she could have it done by 5pm for me(I live an hour away so me coming to town is a day event). Sure enough I dropped my car off by 11am and it was ready right before 5pm. I always get extraordinary service in Mazda, doesn’t matter if it’s Megan or Jessica these ladies are amazing! Thank you!!! More

Headlight The car needed a new headlight, it was ordered and replaced easily. Quick check in, loaner car was ready, my car was repaired and it was easy to pick The car needed a new headlight, it was ordered and replaced easily. Quick check in, loaner car was ready, my car was repaired and it was easy to pick it up and return loaner. Very appreciated. More

Always Helpful Jessica and Megan will always do what they can to help you! My car had to go in a few times but it was not their fault at all. They always keep me Jessica and Megan will always do what they can to help you! My car had to go in a few times but it was not their fault at all. They always keep me informed and if a loaner car is available I don't even need to get a rental or a ride. More

Great Service! I am always impressed by the front counter customer service by Jessica and Megan. They are very friendly and helpful. I feel that my Mazda is in g I am always impressed by the front counter customer service by Jessica and Megan. They are very friendly and helpful. I feel that my Mazda is in good hands. More

Highly recommended service department! This service department staff treats its customers well! I have faithfully taken my Mazda here every 5,000 miles as recommended. The service is top no This service department staff treats its customers well! I have faithfully taken my Mazda here every 5,000 miles as recommended. The service is top notch - they try to give you fit you in if they are scheduled out. They have cars available as loaners sometimes which is a huge help. They even patched and repaired a nail in my tire at no charge. Highly recommended whether or not your car was purchased at the dealership. More

Infotainment system repair The infotainment system on my 2015 Mazda 3 crashed, causing it to stick in a cycle of constantly trying to boot up. This had the added effect of perio The infotainment system on my 2015 Mazda 3 crashed, causing it to stick in a cycle of constantly trying to boot up. This had the added effect of periodically blanking the backup camera, which is a safety violation. The service staff was able to get the part replaced at no cost to me aside from the initial diagnostic fee. The only downside was a 3 month wait on the part, since it was constantly on backorder due to this apparently being in high demand due to this problem. More

Alan Webb makes car buying easy I recently purchased a 2016 Ford Escape from Alan Webb. Mazda. Chris the manager was very helpful in helping me to expedite the sale. He made the wh I recently purchased a 2016 Ford Escape from Alan Webb. Mazda. Chris the manager was very helpful in helping me to expedite the sale. He made the whole experience of buying a car easy and comfortable. They even took me to another location to drop off my old vehicle. The whole process was quick and simple. I would recommend working with this company. More