Alan Webb Mazda
Vancouver, WA
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1,245 Reviews of Alan Webb Mazda
Good service, bad communication I dropped my car off before 8:00 AM, then was never contacted when it was finished. I tried calling in and had to leave a message, but no one ever cal I dropped my car off before 8:00 AM, then was never contacted when it was finished. I tried calling in and had to leave a message, but no one ever called me back. I found a ride to the service center when I got off work at 2:00. My car was sitting there all finished. I guess they were really busy . . . . More
Alan Webb Mazda I had some issues with my car when I went out on New Year's eve and since I am not car savvy needed to get it fixed as my job requires me to travel qu I had some issues with my car when I went out on New Year's eve and since I am not car savvy needed to get it fixed as my job requires me to travel quite a bit. I already had an appointment for the end of the week for maintenance however when I called them they were able to fit me in sooner to resolve the issue. I was expecting some major issues to have to be resolved. Once there they determined it was an easy fix and took care of it as well as they did the scheduled maintenance. I appreciate the fact that they were honest and did not take advantage like you hear so often. I only had to end up paying for the maintenance that I had planned. Megan set me up for the service and went out of her way to fit me into a schedule sooner. Nathan was the one I spoke with when they figured the issue out and also the one that was there when I picked up the car. Both of them were courteous, sincere and made me feel confident in getting my car fixed at this location. More
Excellent Experience Peter provided an excellent experience for our purchase. He is very knowledgeable and informative. Outstanding customer service was provided all aroun Peter provided an excellent experience for our purchase. He is very knowledgeable and informative. Outstanding customer service was provided all around. I will definitely recommend your services. More
Satisfied Customer I found the exact car I wanted on the dealership website’s inventory list before visiting. Employees were knowledgeable and helpful with completing th I found the exact car I wanted on the dealership website’s inventory list before visiting. Employees were knowledgeable and helpful with completing the purchase on site. More
Ryan was so easy to work with. Other dealerships were pushy, lying and persistent. Ryan was a pleasant change. He explained everything and was patient answering all our questions. I Other dealerships were pushy, lying and persistent. Ryan was a pleasant change. He explained everything and was patient answering all our questions. It felt like Ryan was not into the other dealer's games. The other sales people were also helpful, even knowing we were working with Ryan.I would highly recommend Ryan and Alan Webb Mazda. More
Megan was great to work with We had two appointments, one for an oil change on my 2013 Miata, and one for installation of Android Auto on my wife's 2017 CX-9. Both cars got rig We had two appointments, one for an oil change on my 2013 Miata, and one for installation of Android Auto on my wife's 2017 CX-9. Both cars got right in, and the oil change was done in about 30 minutes. The Android Auto took a little longer than expected since evidently a technician had quit, but it was only another couple of hours and we went to see a movie. Overall, service was excellent. More
Friendly, no pressure service. I test drove a car with no pressure. I went back a few days later after looking at other cars & was given the competitive price I had found at another I test drove a car with no pressure. I went back a few days later after looking at other cars & was given the competitive price I had found at another dealer. I received friendly service. They have a great hometown feel. More
Great service! Thank you for taking care of us! It’s always nice to be able to count on Mazda, quick and efficient help always. Thanks again! Thank you for taking care of us! It’s always nice to be able to count on Mazda, quick and efficient help always. Thanks again! More
Great customer service They gave me a discount in the truck that I was looking for and the loan was quickly approved, very friendly and helpful, thanks Olivia. They gave me a discount in the truck that I was looking for and the loan was quickly approved, very friendly and helpful, thanks Olivia. More
Our Mazda purchase This was our first time leasing an auto. Kathy was extremely helpful and answered all our questions. My wife and I have purchased numerous new cars ov This was our first time leasing an auto. Kathy was extremely helpful and answered all our questions. My wife and I have purchased numerous new cars over our 50 years together, but have never had someone at the time of purchase spend so much time making sure we understood all the features and how they function. Very pleasant experience and I'm sure we will be back in the future. More