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Alan Webb Mazda
Vancouver, WA
1,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,245 Reviews of Alan Webb Mazda
February 20, 2019
In and out with a great price and rockstar customer service. This is our 2nd new Mazda purchased from Alan Webb Mazda. I simply send my buy bid to competing dealerships to land my pricing. Alan Webb has been t This is our 2nd new Mazda purchased from Alan Webb Mazda. I simply send my buy bid to competing dealerships to land my pricing. Alan Webb has been there both times either meeting or beating pricing. I'm a busy biz owner and like most of us, I value price, customer service and my time. With Alan Webb Mazda, I'm in and out as quickly as possible with rockstar customer service. I also buy lube for life oil changes. I have had great experiences with the service department there as well. Shout out to Alan Webb Mazda! They are the perfect go to for my Mazda car purchase and maintenance needs. More
by JAMESLFENN
Verified CustomerEmployees Worked With
Jamie Johnson, Peter Gregg
February 14, 2019
Great Price; Great Customer Service; Low Pressure Sale Went in for a test drive, Peter gave lots of info about the car; no pressure once I told him that I wasn't prepared to buy that day. I told them I'd Went in for a test drive, Peter gave lots of info about the car; no pressure once I told him that I wasn't prepared to buy that day. I told them I'd think about it and shop around and Kathy offered a price quote for me to take home. The price quote was great, so I came in the next day and bought the car. Everyone was super friendly, low pressure. Piece of cake! More
by MC
Employees Worked With
Peter Gregg, Kathy Melchiorre
February 14, 2019
Tires replaced I have been with Mazda for at least 25 years, service was good, but it took at least 2-3 hours which seemed to be a long time. I have been with Mazda for at least 25 years, service was good, but it took at least 2-3 hours which seemed to be a long time. More
by LORENEDRUM
Employees Worked With
Peter Gregg
February 13, 2019
PROCESS WAS SMOOTH AND EASY THEY HAD WHAT WE WANTED. THE NEGOTIATION WAS SIMPLE AND STRAIGHT FORWARD. THE PAPERWORK WAS EASY TO FOLLOW. IT TOOK A SHORT TIME TO COMPLETE THE TRANS THEY HAD WHAT WE WANTED. THE NEGOTIATION WAS SIMPLE AND STRAIGHT FORWARD. THE PAPERWORK WAS EASY TO FOLLOW. IT TOOK A SHORT TIME TO COMPLETE THE TRANSACTION START TO FINISH. More
by LULUBEAN2
Employees Worked With
Peter Gregg
February 12, 2019
Easy to work with Working with Ryan was great. He was really helpful and made everything simple and easy to understand. We came back to Mazda after checking out some ot Working with Ryan was great. He was really helpful and made everything simple and easy to understand. We came back to Mazda after checking out some other options because Ryan was easy to work with, not pushy and made sure we were getting what we wanted and understood the details. More
by Whitney
Employees Worked With
Ryan Sundine
February 12, 2019
Checked everything! Friendly & thorough. Explained everything the technician checked. Very fast service. Continued to update me on the progress. Even vacuumed my car! Friendly & thorough. Explained everything the technician checked. Very fast service. Continued to update me on the progress. Even vacuumed my car! Couldn’t ask for more! More
by Zooming
Employees Worked With
Jacob Skimas
February 08, 2019
Yes and no Made an appointment for oil change a week ahead of time when arrived for appointment they did not have it in the system had to leave and return next d Made an appointment for oil change a week ahead of time when arrived for appointment they did not have it in the system had to leave and return next day. The young woman checking customers in was not very enthusiastic and distractable, seemingly more interested in the Tootsie roll pop she was eating than her customers. More
by PM_MMTHOMAS
Employees Worked With
Jacob Skimas
February 07, 2019
Mazda 3 Check Engine light After trying to make an online appt and finding first available nearly one month out, called and was referred to any auto parts store to pull the code After trying to make an online appt and finding first available nearly one month out, called and was referred to any auto parts store to pull the code. Called again and was given appt next day but dropped off early. Repairs completed same day including previously postponed procedures. Thanks for going above and beyond. More
by msd360
Employees Worked With
Alex?
February 07, 2019
Service with customer in mind The best thing about the service department is they care about their customers, they always get the service done ahead of time and do quality work. The best thing about the service department is they care about their customers, they always get the service done ahead of time and do quality work. More
by CLONG20
Employees Worked With
Natalie Erickson
February 06, 2019
Most Challenging Service Visit Ever Had My apt yesterday was set up weeks ago. I arrived 20 minutes early; however the vehicle that pulled in behind me directly was completed and they left t My apt yesterday was set up weeks ago. I arrived 20 minutes early; however the vehicle that pulled in behind me directly was completed and they left the building before I did. No one came up to me to alert me my vehicle was done. I was in the waiting area and got concerned when it was nearing almost an hour since I arrived (oil change generally takes me 35-45 mins). The service department didn’t seem to busy so that was not the issue. I walked up to the service desk and asked when my vehicle will be done and I was told it was and that paperwork was being printed out. My first concern with the “paper work” indicated I had a balance of over $92.00. This was not acceptable because I had purchased lifetime oil changes at the time of purchase of my vehicle more than 5 yrs ago. The service guy said it was a “new system” and that he had to go to different screen to confirm if I indeed had the lifetime warranty. It got worked out but again added more unnecessary time to being in that place than on my way home. The other concern is the print out of their inspection findings. It was unclear on why boxes were checked because the service advisor was not clear in their description and the service guy at the front desk had no clue. The service girl that was there helped him so I’m assuming he’s “new”.... I have over 60,000 miles on my car and have had a lot of visits to this service department (including maintenance apts (covered and paid out of pocket), accessories added (out of pocket) and recall performed. Hands down the worse experience I have had but overall I’m very impressed with the service I received and will continue to do business but wanted to give details of my visit as an opportunity to improve More
by KARASAMMY2
Employees Worked With
Jacob Skimas
