Alan Webb Chevrolet

Very easy transaction! This is the second car that I`ve bought at this dealership. My first was an HHR SS 2009. It was great. Finance manager was really good. My new car is This is the second car that I`ve bought at this dealership. My first was an HHR SS 2009. It was great. Finance manager was really good. My new car is a 2015 Cruz. I`ve had it for 5 days and I made a good choice. People at Alan Webb are all great. Glenn Clark More

Great dealership Great salesman (Mike Henderson) made the process very easy and fun. They didn't play the silly dealership games (like at dick Hannah dodge...they miss Great salesman (Mike Henderson) made the process very easy and fun. They didn't play the silly dealership games (like at dick Hannah dodge...they missed out on a charger sale because of the imbeciles working there) and Dave, the finance guy, was excellent and got us a great rate. Very happy with our Camaro and would recommend this dealership to anyone. More

Spark Purchase My experience was favorable. Carl was willing to spend time with me and gave thorough and detailed explanations. My contact with OnStar and Chevrolet My experience was favorable. Carl was willing to spend time with me and gave thorough and detailed explanations. My contact with OnStar and Chevrolet regarding use of internet and the USB port was also helpful. My metallic lime Spark attracts attention! Thank you Carl and Chevrolet! I also made good use of my GM card rebate, which was handles efficiently. Tom Oswald More

new to me 07 tahoe Just had a great experience trading in my van for a new to me Tahoe. Brian Lowe was super helpful and nice. I would definitely recommend them and do Just had a great experience trading in my van for a new to me Tahoe. Brian Lowe was super helpful and nice. I would definitely recommend them and do business there again. More

chevy trax purchase we recently purchased a new Trax. The entire experience was great, fairly quick and the employees are amazing! The knew we were coming in so had most we recently purchased a new Trax. The entire experience was great, fairly quick and the employees are amazing! The knew we were coming in so had most everything already ready for us, answered all our questions quickly, and they were all great people to deal with. It was probably the easiest and most fun I have had purchasing a new vehicle. We received a follow email and phone call a few days after to make sure we were happy with our purchase and I thought that was very thoughtful of them and also the first time a dealership gave us a second thought after leaving the lot. very impressive. thanks to all who helped us the Foremans More

Gilbert My husband and I went into the dealership parking lot, and it was great that we did not get hounded by sale reps. We wanted to look into the spark as My husband and I went into the dealership parking lot, and it was great that we did not get hounded by sale reps. We wanted to look into the spark as a commuter car, and Gilbert was great with all my worries about the small car, and the safety ratings. We brought the car. Thank you Gilbert. More

Chevrolet purchase My wife and daughter found this new 2014 Chevrolet Kruse, December 2014. They explained to me the good price and need me to co sign. I filled out a cr My wife and daughter found this new 2014 Chevrolet Kruse, December 2014. They explained to me the good price and need me to co sign. I filled out a credit app. online and sent to Alan Webb Chevrolet so paperwork could be ready tomorrow for signing. After the two visits the wife and daughter had to the dealership I still spent two hours waiting for paperwork to sign. The end result the daughter has a new car, hopefully dependable for all her college needs. It is a Chevrolet THE BEST VEHICLE ON THE ROAD! The deal didn't turn out as well as originally thought. A. While finalizing the deal they asked if my daughter was a VET, of course she's not so they added $795.00 dollars back into the cost. They failed to tell them that yesterday. B. The 2000 Saturn Vue we purchased a couple years ago used from Alan Webb Chevrolet is only worth $400.00 trade in and they don't want it. We still owe $1500. on it. C. I asked about the break in period and was told there isn't one. We use, and named some kind of oil they use and said 5,000 or so miles. They said OnStar reports to the service department the mileage and we will call you for the oil changes. OnStar runs out in three months so for this service we would have to pay a monthly fee to continue. D. Niles our sales person was friendly, courteous, kind and worked hard to expedite this transaction. He gave my daughter a tank of gas as long as we give him a good review. So I give him a great review, he did good. More

Had a great expirence. Everything went great. I called to let them know I was coming and they got everything started. I would like to Thank Tony O. for the e mail he sent th Everything went great. I called to let them know I was coming and they got everything started. I would like to Thank Tony O. for the e mail he sent the next day to make sure I was happy and everything was OK. More

End result excellent. I purchased a 2015 make/model 'Black Friday' weekend. I found the sales team honest, forth-right, and they answered all my questions accurately . My t I purchased a 2015 make/model 'Black Friday' weekend. I found the sales team honest, forth-right, and they answered all my questions accurately . My trade in of a 2006 SUV with a 'Re-Built' title keep the transaction from being fast;I came in with per-determined boundaries of $ for the trade-in, make, model, MPG; style, color, and would not tolerate any sales 'gamesmanship' or 'up selling', ie warranties. Not only were those requirements met, all were friendly, helpful, and some added bonuses were put into place, so the high rating is deserved. I overlooked the outside parking issues for the end result was/is what matters. More

Dealership Voided Warranty We purchased a used car 18 months ago at Alan Webb Chevrolet. We also purchased the extended warranty, even the upgraded service package because my ca We purchased a used car 18 months ago at Alan Webb Chevrolet. We also purchased the extended warranty, even the upgraded service package because my car is a Subaru WRX and we were told the Tech package is the one to go with as it covers MORE. In ADDITION to purchasing the warranty we purchased the oil for life, because as the finance manager advised that it’s a turbo car. One less thing for us to worry about….. FALSE! 18 months later we have a dead cylinder which per all of the documents in my sales contract would be covered under engine/transmission part of my warranty. So this is when Alan Webb starts showing their true colors: *Called to see when my car could be looked at, since I have the warranty and it appears to be covered. We are told by Stacy Hamilton they are a month out… *Showed up in person to Alan Webb Chevrolet the next day, Stacy proceeds to tell us they are 2 weeks out now because her tech can look at our car. Her solution to not having a drivable car- she has connections with Enterprise and can get us a car for $25 a day! What an awesome deal!! We then asked if we can get the car released so that it can be worked on ASAP. By 1130 that day we found a dealership willing to take it ASAP and look it. Stacy was unable to get the contract released until 530pm that same day! One more day without a car! *Got the car towed to a Subaru dealership finally midday Friday and knew we would have to wait till Monday to get any response due to the weekend. *While at the Subaru dealership National Warranty company requests oil change records. My husband calls and keeps getting voicemail. Finally I get through and get the copies sent over via email- thank you to female who answered the phone and handled that in a timely manner! Maybe teach your coworkers a thing or two about customer service! *The next day National tells us that they will not touch the car due to the infrequency of oil changes! What the xxxx does that mean, I asked. We bought the oil for life and took our car to Alan Webb Chevrolet for our oil changes! Come to find out, Alan Webb’s service departments recommendations of oil change intervals was what VOIDED our warranty from covering the repairs (which we have in writing) How come we are being punished for following the dealers recommended service schedule..? *This is Friday now and we call so speak with the Finance manager Dave, did not get a phone call back like we told we would. Naturally, since we didn’t get a phone we showed up bright and early Saturday morning to talk with Dave. Dave was the Finance manager who sold us the car 18 months ago. As we began telling Dave our story of what’s going on he starts checking the paperwork. What we found out that day was that Dave charged us DOUBLE for our oil for life so that our oil changes would be done every 3000 miles (not the regular 5000-6000 miles), which would meet the manufacture requires of our Subaru of 3750. So not only did we pay DOUBLE, Alan Webb’s service department was scheduling us for 5000 and 6000 mile oil changes. WE PAID DOUBLE FOR A SERVICE THAT WE DIDN’T GET IN ADDITION, THE NEGLIGENCE OF THE SERVICE DEPARTMENT IN SCHEDULING OUR OIL CHANGES HAS RUINED MY CAR! NOW THE WARRANTY COMPANY WILL NOT FIX IT BECAUSE I GOT MY OIL CHANGED PER THE SERVICE SCHEDULE THAT ALAN WEBB HAD GIVEN US IN WRITING TO FOLLOW..? Jim Johnson will not call us and tell us what is going on NOR has he even offered to fix our car because of the poor recommendations by his service department. We want our car fixed and a full refund for the warranty and oil for life that we paid for that we were scammed out of because of his own employees. We followed the recommendations that we paid for and now we are out of car. Terrible customer service! Will not return phone calls, Josh the GSM will not take calls from us, Jim the GM will not reach out to us, Stacy Hamilton was no help and rude! SUCH A HORRIBLE EXPERIENCE, THAT HAS NOW LEAD TO US HAVING TO PURSUE LEGAL ACTION TO FIND A RESOLUTION…. More