Alan Webb Chevrolet

Quick easy deal I was coming in the last day of the month for the sale. Worked all day and did the whole deal through email got everything set up so I could come get I was coming in the last day of the month for the sale. Worked all day and did the whole deal through email got everything set up so I could come get the truck after work and not stay too late and still qualify for the month sales event. Not pushy at all. Very respectful people I dealt with. More

Water damaged truck that they won't fix! Just purchased a used car with interior water damage that they did not disclose at the time of sale. They won't take the truck back, pay to have it fi Just purchased a used car with interior water damage that they did not disclose at the time of sale. They won't take the truck back, pay to have it fixed or refund me partially so I can pay to have it fixed. Stay away from this place, drive to a different dealership at all costs. They also lied about where the truck originally came from. More

Do you're self a favour and take your business elsewhere STOP!! PLEASE READ BEFORE DEALING TO ALAN WEBB!! March 1st 2017 My husband STOP!! PLEASE READ BEFORE DEALING TO ALAN WEBB!! March 1st 2017 My husband and I purchased a GM certa transmission thru a certified Chevy dealer ship for his 2003 Chevy Silverado on august 17th 2016. At the time of purchase and install the GM warranty stated parts and labor would be covered if anything were to go wrong and was not an install issue. My dad installed the transmission in a full service shop,august 20th doing everything correctly including flushing the cooler not once but three times. A few months after the install of the Trans it started to slip in 2nd gear so we brought it to Alan Webb Vancouver WA on November 11th to be repaired. On November 17th Alan Webb said they diagnosed it and I need a whole new Trans, but GM would only cover the parts not labor. So we showed them the warranty paper stating that parts and labor were included. Then on December 12th we were told by Alissa at Allen Webb that parts and labor were covered “100% no matter what”. After being told multiple time in person and via text the trans would be covered completely we received a call from David with Allen Webb December 22nd saying that the trans was diagnosed AGAIN and they found the cooler was plugged so it was an install error and warranty was void. my husband called my dad, so my dad went down to Alan Webb to talk to them. He told them everything was done properly just like they’ve done with the other GM Trans they’ve installed at there shop. In return he was called a liar and they wouldn’t talk to him only with my husband. My husband and I went in and they told us we were screwed by the shop who installed it(my dad) because they never flushed the cooler. So we asked why the first diagnostic came back clear and after being diagnosed a second time came back faulty. David said it was never diagnosed a first time and they would fix the trans and restart my warranty for $2041.00 so my husband said we will take the truck out and bring it somewhere else because it was already there for 41 days and we felt like we weren’t taken seriously and being lied to. Then my mother posted a review on their web site of how we were treated and my husband received a call the following day and was told if we toke the reviews down they would lower our cost to $1,192.00. So on January 3rd 2017 we paid the 1,192 and picked up the truck. Our invoice from Alan Webb stated that if any more reviews were posted it would void our GM warranty. On February 16th truck stared slipping the same way it did when I brought it in in November. So we went back to Alan Webb and met with the service manager. He was very rude and unapologetic. He said he wasn’t aware of the first diagnostic. He said he wouldn’t do anything for us beside fix the Trans. My husband said he don’t think they even repaired the bad parts and the manager said they put a whole new Trans because it was too overheated to rebuild and they can’t rebuild Transmission' s in there shop any ways. So he lied because our invoice stats the parts that were put in to rebuilding our Transmission . And it was the same case that was in there when we brought it in at first. We were very upset and didn’t want to bring it to them again after our past experience with their dishonesty. So we brought it to DSU Portland (Great place!!) February 21st and got it back March. Allen Web is a bunch of thieving lying crooks who already have a bad reputation, Do your self a favour and don't make your self feel dirty by dealing with these guys. More

Poor customer service, dishonest I was sold a Silverado and was told every 1500 on the lot towed 11,000 lbs. (that they all had the trailering package). I was also told I could put 45 I was sold a Silverado and was told every 1500 on the lot towed 11,000 lbs. (that they all had the trailering package). I was also told I could put 4500 lbs in the bed, which is over two tons. This was inaccurate information. There is a trailering package that can get a 1500 crew cab to tow 10,800 lbs but that is not what I was sold and I wasn't given the option to get that. When I called the dealership they told me to return the vehicle and didn't offer any option to resolve the fact that the vehicle I was sold didn't match what I came in for. More

Wonderful shopping experience Salespeople were not pushy. But answered all my questions and were very helpful with my purchase. I recommend that dealership for any looking for a ca Salespeople were not pushy. But answered all my questions and were very helpful with my purchase. I recommend that dealership for any looking for a car. That is where I plan on getting my next car. More

Average Mike was friendly and helpful with the sale of our new Equinox. However the attention to detail was lacking. We added leather/ heated seats, chrome ha Mike was friendly and helpful with the sale of our new Equinox. However the attention to detail was lacking. We added leather/ heated seats, chrome handles and all weather mats. Upon picking up the "DETAILED" vehicle ,there was debris/dirt under the mats, sticker glue still on the windows,And 2 razor blades under the back floor mats. Probably from the leather install. The interior molding was also scarred/scuffed from the leather install. More

"Great experience without all the pressure." Had a really good experience buying a new Silverado pickup. My salesman Niles Harrison was easy going and patient talking and understanding about wh Had a really good experience buying a new Silverado pickup. My salesman Niles Harrison was easy going and patient talking and understanding about what I was looking for without all the pressure made for a really enjoyable buying experience. More

No pressure dealership, great. Alen Webb great group of people, Mike Wood showed me a few new Silverado's with no pressure to buy, He knew and answered everything I asked. 110% sati Alen Webb great group of people, Mike Wood showed me a few new Silverado's with no pressure to buy, He knew and answered everything I asked. 110% satisfied. More

Perfect car buying experience! There are many reasons for shopping at Alan Webb, a no hassle, no pressure environment. New friends and a great deal. I couldn't be happier. There are many reasons for shopping at Alan Webb, a no hassle, no pressure environment. New friends and a great deal. I couldn't be happier. More

Straightforward, genuine, salesperson and great value We had an excellent experience buying a new Suburban at Alan Webb Chevrolet. Connor, the salesperson was suberb. He followed up on every detail and We had an excellent experience buying a new Suburban at Alan Webb Chevrolet. Connor, the salesperson was suberb. He followed up on every detail and created a no-pressure, highly-credible, genuine sales experience. We will definitely return for future purchases. Very satisified with the experience - even though we were dreading it before we arrived. More