Alan Webb Chevrolet

Quick I had an 8:20 appointment for an oil change and I was done and out of there by 9:00 am. I do not remember the persons name that helped me but everytim I had an 8:20 appointment for an oil change and I was done and out of there by 9:00 am. I do not remember the persons name that helped me but everytime I have to take my car in for services they are all very helpful. More

Jamie Johnson and Alan Webb Dealership Best Customer service around Jamie made the whole process easy and fast. This is the third vehicle we purchased from Jamie at Alan Webb Chevrolet. Best Customer service around Jamie made the whole process easy and fast. This is the third vehicle we purchased from Jamie at Alan Webb Chevrolet. More

Unhappy Again I have had the worst service experience with this dealership and if you can avoid them please do. First and foremost I bought a couple cars from them I have had the worst service experience with this dealership and if you can avoid them please do. First and foremost I bought a couple cars from them with no major trauma. And I believe in giving people the benefit of the doubt. Here are 2 instances that will not have me going back..... First we had a battery draw issue on our 2015 Camaro, it sat for 5 days and was dead. A new battery was purchased and installed at home and it still had an issue so we took it to the dealer to find the issue. They said they could not find the draw and suggested that if I am not going to drive the afore mentioned car to disconnect the battery. The same car where the battery that is located in the trunk and cannot be accessed without opening the door that requires battery power to drop the windows a bit in order to open the door. This is the same car that will sit for maybe a week at a time. I will NOT be doing that. Then they tell me there was an update with OnStar. Guess what? No more issue after the OnStar update was done. AND the car has not had a battery issue since. Fast forward to this weeks experience..... Took in our 2017 Chevy Colorado with a whine that sounds like an AC/power steering type of thing and an oil change. They did the oil change and said they could not hear the whine and I was told that "until it shows itself more" we can't help you with it......SO, if you can't plug your machine into the vehicle and have it tell you there is something wrong, your techs are clueless and cannot do some "hands on" research?? Drove it home and have listened to the same noise for a week. Took it to Carr GMC today and the service writer could hear the whine just pulling it into the service drive...BEFORE I even mentioned why I was there for service. What was the issue? A bad seal on the transfer case out put shaft....Oh and they fixed the vibrating hood that Alan Webb could not by adjusting the 6 hood stops correctly.....Seriously it's not rocket science get it together people..... Shout out to Carr GMC you now have my business. More

Outstanding customer service While in for service an employee accidentally backed my car into something and dented the right rear fender. The dealer told me immediately what had h While in for service an employee accidentally backed my car into something and dented the right rear fender. The dealer told me immediately what had happened, apologized and ordered replacement parts and arranged a loaner vehicle for my use while the repairs were being done to my car. Since I purchased the car, I have always taken it to the Alan Webb Chevy dealer to be serviced and I will continue to do so. The staff is very friendly and courteous. More

Pleasant experience The overall experience of buying our new 2500HD was great. Our salesman and all involved in person or on the phone were friendly and informative. My The overall experience of buying our new 2500HD was great. Our salesman and all involved in person or on the phone were friendly and informative. My only reason for not giving a perfect 5 star rating was I feel the detail cleanup for new car delivery could have been better. I would recommend Alan Webb Chevrolet. More

Good job I think everyone that I have worked with have done a great job and I appreciate it so and I will be spreading it around for you guys. I think everyone that I have worked with have done a great job and I appreciate it so and I will be spreading it around for you guys. More

My mistake in trusting their reviews I was looking for a very low cost car for my son. I was hooked up with a new salesman here who found exactly the car that I wanted at the price I was I was looking for a very low cost car for my son. I was hooked up with a new salesman here who found exactly the car that I wanted at the price I was willing to pay. I know that at my price point, there would be things my mechanic would need to fix. What I didn't expect was that my mechanic would need to make the car road-safe. The on-staff mechanics had replaced the shocks, according to the salesman, and given it a full tune-up. Unfortunately, they had messed up the shocks by stripping the bolts holding them to the undercarriage plate, which meant that the rest drivers' side shock wasn't even attached. Additionally, the timing belt hasn't been touched, nor had the spark plugs. Since the car had 130k miles, this was an issue. There was oil all over the engine and spark plugs, which is a serious fire hazard. I want expecting a lot - and assumed that I'd be paying for some work - but seriously didn't expect to be paying almost the same amount in fridays to make the car road-safe as I did for the car in the coursey place. More

Keep your distance I just purchased a used car from them. At the time of purchase I thought the process was great, they were friendly and transparent. But of course, onc I just purchased a used car from them. At the time of purchase I thought the process was great, they were friendly and transparent. But of course, once you try and show them the junk they sold you all of the sudden every manager is gone on an extended lunch or vacation. Anyway, the soft top (2008 Wrangler) was improperly stored, causing mold to form in my rear cargo area. Which is no big deal, stuff happens, along with all of the other minor issues I've noticed in my short month of owning this. However, the clutch in my car was noticeably showing signs of wear within 100 miles of my purchase. Which again, not a huge deal, it's a used car. But. within a week of owning the car, the clutch was slipping, popping out of gear, grinding, the pedal audibly crunches on compression and depression, 2nd gear is noticeably mis-timed, and more. I have reached out to Bob my salesman to try and talk with a manager about this, but every time the "right person" to talk to is gone, busy, or on vacation. Now, before I've even made my first payment the car is nearly un-drivable. I plan on going there this weekend, and showing up out of the blue instead of trying to schedule a time to talk to someone. They also sold me a car with existing safety recalls that were not disclosed to me. Clearly, when I thought I was purchasing from a reputable dealer, I was sorely mistaken. There's not a chance I will be referring anyone I know to this place, as there are far better, accountable, and more reliable dealerships within walking distance. More

Fast. In and out in 2 hours. Got the price we wanted and payments we could afford. All after hours too. The Chevy Colorado looks great. In and out in 2 hours. Got the price we wanted and payments we could afford. All after hours too. The Chevy Colorado looks great. More

Best car buying experience I have ever had This was one of the easiest and best buying experience I have ever had!!! Picked out vehicle online talked to Jaime Johnson on the phone had the deal This was one of the easiest and best buying experience I have ever had!!! Picked out vehicle online talked to Jaime Johnson on the phone had the deal wrapped up in a couple hours...drove almost 4 hours the next morning and picked up my vehicle!!! More